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Insignia NS-32D512NA15 Support Question

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Question posted by rjohnston57287 on February 24th, 2016

Closed Captioning Does Not Work

The closed captioning and parental controls menu selections under settings are greyed out and the CCD button on the remote does not function. My tv in the other room has closed captioning worki g just fine. I have att cable.Rick

Current Answers

Answer #1: Posted by TommyKervz on February 24th, 2016 11:30 PM
This answer was accepted by the poster of the original question.
TommyKervz

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  • If your Closed Caption option is grayed out on your TV, it is likely that you are using HDMI as your connection type. Currently, Closed Caption Display (CCD) is not supported by HDMI, so there is no way for your TV to control the CCD signal that is being broadcast from your cable or satellite box, which is why it is greyed out. This means that you will need to control the CCD option on your cable or satellite box, as it is this device that is broadcasting the service. Please refer to your user's manual for your cable or satellite box for steps to do this.
  • In this case, the CC is only available while using the TV input, that means when connecting the cable directly to the TV. If you are using an HDMI, the tuner being used is the cable box one, and the TV just acts like a monitor that shows the signal being sent (that has already being tuned and processed). So, if you use such an input certain features that depend on TV processing the signal, such as CC and P-lock, will have to be setup or selected on the box's end no matter how you setup your TV.


Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Insignia NS-32D512NA15 Manual Pages

User Manual (English) - Page 4

...Locking control buttons 62 Blocking unrated TV 62 Setting parental control levels 63 Downloading rating information 64 Using closed captioning 65 Turning closed captioning on or off 65 Selecting the analog closed captioning mode 66 Selecting the digital closed captioning mode 66 Customizing digital closed captioning settings 67 Adjusting time settings 67 Setting the clock 67 Setting the...
User Manual (English) - Page 9

....com Just plug the Streaming Stick into the purple MHL port on your TV. By simply pressing a button on your remote control, your television settings will automatically adjust for instructions on how to instantly stream 1000+ entertainment channels, including Netflix, M-GO, HBO GO, Hulu Plus, WatchESPN, Vudu, Amazon Instant Video, Pandora, PBS, and many more. Your NS-32D512NA15 represents...
User Manual (English) - Page 18

....insigniaproducts.com 13 NS-32D512NA15 Insignia 32" LED TV Remote control # Button 1 (power) 2 Numbers 3 4 ENTER 5 MENU 6 EXIT 7 ASPECT Description Press to turn closed captioning on or off" on page 60. See the Aspect Ratio option in a slideshow" on page 56. See "Selecting the video input source" on page 44. See the Picture Mode option in "Adjusting sound settings" on page 52...
User Manual (English) - Page 46

...box to your TV using a component video cable, select Component/AV. • If your TV in standby mode, it automatically goes into standby mode. NS-32D512NA15 Insignia 32" LED TV C If you select Satellite Service,...TV on or off " on page 70. 1 Turn on your TV using an AV (composite video) cable, select Component/AV. Read the message, then press ENTER to close the wizard. • Select ...
User Manual (English) - Page 51

... came with your MHL-enabled device. To use INlink, you control HDMI CEC-compatible devices connected to the HDMI jacks on your TV using the remote control that is not HDMI CEC-compatible, none of the INlink Control features work. • Depending on the SETTINGS · INlink menu to select HDMI2 (MHL/ACC). Switching back to a connected device 1 Press...
User Manual (English) - Page 53

... close the menu. 48 www.insigniaproducts.com Insignia 32" LED TV Turning Audio Receiver on or off When INlink is turned on and you use your TV's remote control does not control the connected audio receiver's volume), then press ENTER. 6 Press MENU to return to the previous menu, or press EXIT to highlight SETTINGS, then press T or ENTER. The SETTINGS menu opens...
User Manual (English) - Page 58

... backlight that provides light for standard TV broadcasts. • Energy Savings-(the backlight brightness is set this control to access the option. Note You can select: • Vivid-(a bright and vivid picture). Moderately increases the contrast, brightness, and sharpness. NS-32D512NA15 Insignia 32" LED TV Adjusting the picture Adjusting the TV picture You can adjust additional...
User Manual (English) - Page 59

... (snow). The on-screen menu opens. 2 Press W or X to close the menu. 54 www.insigniaproducts.com Cinema: Stretches the image at the edges, but keeps a clear image in a 16:9 (wide-screen) aspect ratio. 4 Press W or X to adjust the option, or press S or T to select a setting. 5 Press MENU to return to the previous menu, or press EXIT to...
User Manual (English) - Page 62

... control the audio. 3 Press S or T to highlight Audio Only, then press ENTER. 4 Press S or T to select On. 5 Press MENU to return to the previous menu, or press EXIT to close the menu. NS-32D512NA15 Insignia 32" LED TV 4 Press W or X to adjust the option, or press S or T to select a setting. 5 Press MENU to return to the previous menu, or press EXIT to close the menu...
User Manual (English) - Page 66

...password 1 Press MENU. The CHANNELS menu opens. 3 Press S or T to close the menu. The SETTINGS · PARENTAL CONTROLS menu opens. 4 Press MENU to return to the previous menu, or press EXIT to highlight Parental Controls, then press ENTER. You should change the password to a number you must enter a password. www.insigniaproducts.com 61 NS-32D512NA15 Insignia 32" LED TV Checking the...
User Manual (English) - Page 67

... T to enter the four-digit password. The SETTINGS · PARENTAL CONTROLS menu opens. 5 Press S or T to highlight Button Lock, then press ENTER. 6 Press S or T to select On (locks the buttons) or Off (unlocks the buttons). 7 Press MENU to return to the previous menu, or press EXIT to close the menu. 5 Press S or T to highlight Block Unrated TV, then press ENTER. 6 Press S or T to...
User Manual (English) - Page 68

...SETTINGS · PARENTAL CONTROLS menu opens. NS-32D512NA15 Insignia 32" LED TV Setting parental control levels You can set parental controls for children 16 and older 18ans+ Adult only 1 Press MENU... The on-screen menu opens. 2 Press W or X to highlight Parental Controls, then press ENTER. U.S. and Canada. The Enter password screen opens. 4 Press the number buttons to enter the four-...
User Manual (English) - Page 69

...Canadian Parental Locks 6 Press W or X to highlight: • Movie Ratings or TV Ratings for USA ratings. • Canadian English or Canadian French for Canadian ratings. 7 Press S or T to highlight a sub-rating. The Enter password screen opens. 4 Press the number buttons to highlight Parental Controls, then press ENTER. The on the SETTINGS · PARENTAL CONTROLS menu and cannot be selected...
User Manual (English) - Page 70

.... Note You can also press CCD to highlight Caption Control, then press ENTER. The SETTINGS · CLOSED CAPTION menu opens. 4 Press S or T to turn closed captioning when the sound is muted). 6 Press MENU to return to the previous menu, or press EXIT to highlight Closed Caption, then press ENTER. www.insigniaproducts.com 65 NS-32D512NA15 Insignia 32" LED TV 5 Press S or T to highlight...
User Manual (English) - Page 75

... jacks have customized (including parental controls) are too hot or too cold, because the cabinet may warp or the screen may malfunction. Use a clean cloth to highlight Auto Input Sensing, then press ENTER. If you press INPUT. 1 Press MENU. The SETTINGS menu opens. 3 Press S or T to dry the cabinet. Your TV works best in temperatures that are...
User Manual (English) - Page 77

... analog closed captioning mode" on page 66 or "Selecting the digital closed caption settings. An increasing amount of digital TV and movies are presented in "Adjusting the TV picture" on , then run the upgrade again. See "Connecting a cable or satellite box" on page 15 or "Connecting an antenna or cable TV (no sound. • Press on the TV or the remote control...
User Manual (English) - Page 80

... dryers) may be interfering with your TV. Try turning off one of the remote control sensor, see "Front" on page 38. Try turning off one device at a time to www.insigniaproducts.com/remotecodes • Replace dead batteries with that came with new batteries. www.insigniaproducts.com 75 NS-32D512NA15 Insignia 32" LED TV Problem Audio noise.
User Manual (English) - Page 84

... came with the device for more information. NS-32D512NA15 Insignia 32" LED TV Problem Solution My TV's remote control does not control the device. • Make sure that there are no obstructions between the remote control and the remote control sensors on your TV and the device. • Depending on the device, all the buttons may not work. • Make sure that the INlink...
Quick Setup Guide (English) - Page 2

...Returns to use your remote control INPUT SOURCE TV HDMI1 HDMI2 Component/AV VGA USB(Photos) ANT/CABLE IN PICTURE PICTURE Picture Mode Backlight Brightness Contrast Color Tint Sharpness Advanced Video MOVE OOKK EENNTTER SELECT Adjust�settings�to a connected Roku Streaming Stick. CCD Turns closed captioning on -screen menu. Channel Changes the TV channels. One-year limited...
Important Information (English) - Page 5

... channel signal may be accessed TV cabinet creaks Control buttons do not display Password is in your online User Guide. list value TV Brightness (minimum) cd/m2 Comb filter Response time Horizontal viewing angle Vertical viewing angle 31.5 in the box under Manual, Firmware, Drivers & Product Information, then click X. See "Setting parental control levels" in the online...

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