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HP Photosmart 5520 Support Question

HP Photosmart 5520 Support Question

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Question posted by ggmmuts on August 8th, 2015

I Just Installed A New Black Ink Cartridge And It Doesn't Print. The Colors Stil

print. Why won't the black print? I tried the wet paper towel idea but it still won't print. I'm not about to take the whole printer apart.

Current Answers

Answer #1: Posted by TechSupport101 on August 8th, 2015 1:20 PM
This answer was accepted by the poster of the original question.
TechSupport101

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Here https://support.hp.com/us-en/document/c03955472 is a complete and model-specific troubleshooting guide.

Related HP Photosmart 5520 Manual Pages

Reference Guide - Page 1

... instructions and animations on the printer display to your language. In addition, some residual ink is left in the cartridge after it is automatically installed during printer software installation. Ink Usage Ink from Help. Electronic Help includes instructions on product features and troubleshooting, with additional links to online content. PHOTOSMART 5520 e-ALL-IN-ONE SERIES English...
Reference Guide - Page 2

... button: Displays the printer's email address, ePrint status, and ePrint feature. Photo: Print photos directly from the web, such as maps, coloring pages, puzzles, and more advanced features. 14. Copy: Make 1-sided or 2-sided color or black copies. You can print. •• Slow blinking light indicates that screen. 3. Ink icon: Shows estimated ink levels by touching Email...
Reference Guide - Page 5

... (VPN). You suddenly cannot print to the network. -- When installing the HP software and using the Windows Network Diagnostic Utility). •• Confirm your computer is connected to the printer even though you could the day before proceeding with the installation. See the Diagnostics Results section for using devices like network printers and scanners. Find out...
Reference Guide - Page 6

..., Sandton, 2128, Republic of liability 1. English HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with such local law.... stated A. Otherwise restrict the ability of a non-HP cartridge or a refilled cartridge does not affect either new or like-new, provided that it has functionality at HP's option. 6....
User Guide - Page 3

... Contents 1 HP Photosmart 5520 series Help...3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 Status lights and buttons...6 3 How do I?...9 4 Print Print photos from a memory card...11 Print Quick Forms...12 Wireless Direct print...12 Select print media...12 Load media...12 Recommended papers for photo printing...15 Recommended papers for printing and copying...16...
User Guide - Page 13

... to specify the number of photos to begin printing. 4 Print Print photos from a memory card 1. Touch Edit to select options to adjust layout, paper type, red eye removal, or date stamp, touch Settings, and then touch your selection. If you want to print. 7. You can also save any new settings as defaults. 10. Related topics •...
User Guide - Page 14

... radio, search for and connect to print from your Wi-Fi enabled computer or mobile device. Load media ▲ Do one of copies you want to the Wireless Direct name (for example: HP-print-xx-Photosmart-5520). 3. To purchase HP papers, go to print fun and useful pages. Select print media The printer is enabled on page 32 for...
User Guide - Page 18

... conveniently package Original HP ink cartridges and HP Advanced Photo Paper to work together so your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to save you time, and take the guesswork out of printing affordable Lab-quality photos with 30% recycled fiber. HP Office Paper is a high-quality multifunction paper made with your photos...
User Guide - Page 19

... with cartridges on page 37 for print success 17 If the Print dialog does not show printer options, click the blue disclosure triangle next to choose the Paper Type/Quality pane. • To learn more tips about working with HP printers to help you want to print a black and white document using black ink only, do one type of paper is...
User Guide - Page 27

... be loaded and an information page will print. Work with cartridges on page 28 Tips for printing, and in another printer, the ink level indicator might be inaccurate or unavailable. You do not have installed a refilled or remanufactured cartridge, or a cartridge that has been used . Full-size paper needs to display the estimated ink levels. From the Home screen, touch...
User Guide - Page 28

... from the packaging. Insert new cartridge. Chapter 7 Related topics • Order ink supplies on page 28 Tips for the print carriage to move to the ink label part of the product. Check that power is on page 29 Replace the cartridges To replace the cartridges 1. Work with cartridges 26 Work with cartridges on . 2. Remove the cartridge from the slot. 3. Wait...
User Guide - Page 29

... the place. d. Twist the orange cap to remove the cap. Related topics • Order ink supplies on page 29 Align printer After you insert new cartridges, align the printer for working with cartridges c. Close the cartridge access door. Work with cartridges on page 28 Tips for best print quality. You can align printer either from the printer display or from the...
User Guide - Page 30

... HP printing device. Chapter 7 To align printer from the printer software ▲ Do one of the following according to online shopping also appear on ink alert messages. Click the HP Photosmart 5520 series folder, click HP Photosmart 5520 series. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with cartridges on...
User Guide - Page 31

... on the cartridges reduces ink evaporation. • Insert the cartridges into place. • After you receive a carriage stalled error, try clearing carriage jam. Leaving caps on page 26 for working with cartridges Use the following tips to the color and icon for best print quality. Tips for more information. • If you insert new cartridges, align the printer for each...
User Guide - Page 35

... for example: HP-print-xx-Photosmart-5520). NOTE: 3 All functionality that includes a wireless router or access point. NOTE: 802.11n will be supported if the printer has a simultaneous wireless connection to the Wireless Direct name (for and connect to your operating system. From the Start menu on your wireless computer or mobile device, turn on...
User Guide - Page 39

... topics -- Clear paper jam Clear a paper jam from the paper tray 1. Solve a problem Solve a problem 37 Register your printer By taking just a few minutes to go online for both local and online topics -- To clear a paper jam from the paper tray. Open the paper path cover. Open the cartridge access door. 2. Click here to register your printer while installing the software...
User Guide - Page 45

... for the print carriage to move to both the printhead and the ink cartridges. Press tab on the ink cartridge. Solve a problem d. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the cartridge indicated in damage to the ink label part of copper or gold-colored metal on . Ink cartridge problem 43 To...
User Guide - Page 46

... cloth to touch only the contacts, and do not smear any of regular cartridges, remove them . Reinstall the ink cartridge. Leaving caps on again. 3. If your printer before the first print job. Failure to meet the contacts on the cartridge. j. If you must install the cartridges that shipped in the printhead. f. The contacts look like a set up the...
User Guide - Page 52

.... HP conserves resources by reselling some of charge. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of the largest electronic recycling centers throughout the world. The following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Power consumption Hewlett...
User Guide - Page 61

... program 49 environmental specifications 48 I interface card 31, 32 N network interface card 31, 32 P phone support 41 phone support period period for support 41 print specifications 48 R recycle ink cartridges 50 regulatory notices regulatory model identification number 54 wireless statements 57 S scan scan specifications 48 system requirements 48 T technical information copy specifications 48...

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