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HP Officejet J5700 Support Question

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Question posted by vliccone on June 17th, 2014

Why Does Document Jam And Fax Fails?

WHen I try to fax a document it fails and paper does not go through on roller. Error message says" Clear document jam and reload."

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Answer #1: Posted by SoCalWoman on June 17th, 2014 4:51 PM

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SoCalWoman

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The fax is failing because of the paper jam. So, this would have to be cleared before you can send a fax. Even if a very small piece of paper is torn during the printing process, a jam can occur.

You can view the steps for resolving a paper jam here

Once at the link, you should perform the steps in the order shown.

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