HP Officejet 4620 Support Question
HP Officejet 4620 Support Question
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Question posted by lchad47 on December 26th, 2013
I Put In A New Black Cartridge And Now It Will Not Print What Is The Problem
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Current Answers
Answer #1: Posted by DreadPirateRoberts on January 22nd, 2014 10:28 AM
DreadPirateRoberts
Member since:
November 19th, 2010 Points: 8,633,403
Member since:
November 19th, 2010 Points: 8,633,403
Issue
After installing a cartridge or during normal use, the product does not print. The status lights blink and an error message might display on the product control panel:
- 'Cartridge Problem'
- 'Incompatible Cartridge'
- 'Cartridge Missing or Damaged'
These errors, including Incompatible cartridge can occur with the correct HP cartridges under certain circumstances. The cartridge might need to be reinstalled, the electrical contacts could be dirty, the cartridges might need to be aligned, or there could be a failure of the cartridge or printer.
https://support.hp.com/us-en/product/HP-Deskjet-F4400-All-in-One-Printer-series/3742084/model/3742085/document/c00864517
Related HP Officejet 4620 Manual Pages
Getting Started Guide - Page 27
...a non-HP or refilled cartridge or an expired ink cartridge, HP will be either new or like-new, provided that this Warranty ...warranty does not cover HP ink products that have other problems, including those defects that arise as a result of normal...for additional warranty services, such as a result of warranty" date printed on -site service, may also have been refilled, remanufactured, ...
User Guide - Page 22
... an original in the automatic document feeder (ADF).
• To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays or ADF: ◦ Multipart forms &#...original on the scanner glass. For more information, see Maintain the printer. Load your original print-side down. Lift the scanner lid. 2.
Chapter 1
• Do not overload the tray...
User Guide - Page 77
...-95° F). • You do not need to replace the cartridges until you have the new ink cartridge
available to install before removing the old cartridge. It could also be the result of the cartridges. Cleaning the printhead uses some simple maintenance procedures. To resolve print quality issues, see Turn off the printer properly. For more...
User Guide - Page 78
... estimated ink levels • Printhead maintenance
Check the estimated ink levels
You can cause temporary printing problems.
• If you are transporting the printer, do not have to the printer: ◦ Make sure you have replacement ink cartridges for the printer, see Understand the Printer Status Report). Using the buttons on recycling used...
User Guide - Page 79
WARNING! Remove the new ink cartridge from its packaging by pulling the orange pull-tab straight back to both the printer and the ink cartridge. This can leak. To replace the ink cartridges 1. Make sure the printer is slightly torn before removing the old ink cartridge. Replace the ink cartridges
75 CAUTION: Wait until the print carriage stops...
User Guide - Page 83
.... Different rates may obtain assistance from the HP software for calls made on a land line. Support options and availability vary by -step solutions to common printing problems. For more information, see Printer management tools.
Be prepared to begin the support process. For the most current HP list of the computer and the...
User Guide - Page 86
... ink cartridges are installed. • The power cord and other cables are working, and are not using the HP software CD included with the printer, or you can help you can install it as the default in the Printers folder. This website provides information and utilities that you begin troubleshooting a printing problem.
•...
User Guide - Page 88
... the firewall. When you have a new ink cartridge available before removing the old ink cartridge. This can result in the ink cartridges. For more information, see Uninstall and...printing delays. For more information, see :
Check the estimated ink levels
84
Solve a problem Check the cable connections • Make sure both the printer and the ink cartridge.
Do not leave the ink cartridge...
User Guide - Page 91
... correct many common printer problems.
Print quality troubleshooting
Try the solutions in damage to see :
Check the estimated ink levels
Print quality troubleshooting
87 CAUTION: Wait until print quality becomes unacceptable.
Genuine HP ink cartridges are designed and tested with HP printers to replace the ink cartridges until you have a new ink cartridge available before removing the...
User Guide - Page 92
...
Solve a problem Solution 3: Check the paper loaded in the input tray
Solution: Make sure the paper is loaded correctly and that you plan to meet high standards of paper was wrinkled or too thick. This can happen if the paper is flat. Chapter 8
Cause: The ink cartridges might have finished printing, return any...
User Guide - Page 121
... to the checkmark. 3. Click Connect a new printer, and then select the type of ...re-discovery port monitor as the default. 1. Solve wireless problems (HP Officejet 4620 e-All-in the Printers or Printers and Faxes folder ...problems After you to access local devices (like your printer) on the toolbar, double-click HP Setup Assistant, and
then follow the onscreen instructions. Mac OS X 1. printing...
User Guide - Page 134
When you may need to the ink cartridges in the printer as follows:
Item 1 2 3 4
Cartridge color Black Ink Cartridge Cyan Ink Cartridge Magenta Ink Cartridge Yellow Ink Cartridge
130 Solve a problem There should have sharp edges. The bars correspond to replace cartridges until print quality becomes unacceptable. If any of the bar level indicators are solid, sharp-edged, and extend with...
User Guide - Page 135
... problem still
occurs, but cleaning seems to be installed before removing an old ink
cartridge. For more information, see HP support. Reinstall the cartridge and make sure it is ragged on the Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer for an extended period of
time. • Wait until a new cartridge...
User Guide - Page 137
... may solve the problem in a resealable bag. Example of a good alignment pattern The lines are streaks or smears of bad Large-Font Type
The letters are sharp and clear - If there are straight. Example of bad Large-Font Type
The letters are jagged - If this defect occurs right after a new black cartridge is curled...
User Guide - Page 143
... Warranty Statement shall be deemed modified to be either new or like-new, provided that it has functionality at HP's option.... product is unable to the customer. HP shall have other problems, including those defects that arise as a result of: ... limited warranty statement
HP product Software Media Printer Print or Ink cartridges
Printheads (only applies to products with customer replaceable...
User Guide - Page 215
... support. NOTE: Ink from the cartridges is ready to install. Ink cartridges depleted
The cartridges listed in a number of your documents might be closed , most doors and covers snap into place.
If the problem persists after it is unsatisfactory, try cleaning the printheads. For more information about solving printing problems, see www.hp.com/go/inkusage...
User Guide - Page 216
...problem is not a new, genuine HP cartridge. Click OK to use it on this cartridge was successful.
Click the button below the message to upgrade one printer. Counterfeit Cartridge Advisory
The installed cartridge is to replace the ink cartridge... HP ink cartridges, visit HP at www.hp.com/go /anticounterfeit for this printer, click Cancel Print and then remove the cartridge. To report...
User Guide - Page 218
...: Do NOT remove the empty black cartridge to install new cartridges, see Replace the ink cartridges. For information about how to enter the ink system, which will deplete much of ink. Problem with black, replace the black ink cartridge. Appendix G
Use black ink only?
The cartridges listed in Use Black Only mode. To temporarily print using all cartridges. The printer will be...
User Guide - Page 219
....
The black cartridge will need to be replaced soon. Problem with ink system
Please remove the ink cartridges and examine them for any cartridges have leaks, contact HP.
For information about contacting HP, see Replace the ink cartridges. For more information about how to print in Use Black Only mode. CAUTION: Do NOT remove the empty black cartridge to install new cartridges...
User Guide - Page 220
... 44 black dots or streaks, troubleshoot copies 92 scan 97 blank pages, troubleshoot copy 91 print 85 scan 97
blocked fax numbers set up 54
broadcast faxing send 48
buttons, control panel 13
C
cancel scheduled fax 47
Cancel button 13 capacity
trays 144 cards
sizes supported 143 tray supporting 144 cartridges. See ink cartridges...
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