HP Officejet 4620 Support Question
HP Officejet 4620 Support Question
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Question posted by hlgjrfr on October 23rd, 2013
Hp Office Jet 4620 Will Not Accept Incoming Fax
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Answer #1: Posted by DreadPirateRoberts on October 23rd, 2013 7:25 AM
DreadPirateRoberts
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Member since:
November 19th, 2010 Points: 8,633,403
This will guide you through troubleshooting your fax issue.
Related HP Officejet 4620 Manual Pages
Getting Started Guide - Page 10
... incoming fax calls, be sure you have in your home or office can be able to fax successfully. If you cannot receive faxes ...printer, HP recommends that carries phone accessories to extend the length. Note: You might be using in your home or office.
... and use fax
Step 1: Connect the printer to the phone line
Before you encounter problems setting up additional devices or services...
Getting Started Guide - Page 12
...8226; Tests the status of rings specified in the Rings to On if you have installed the HP software on your needs after the number of your computer. Set the answer mode to Answer setting.
...to configure this setting...
...do this:
Auto Answer
1. Scroll to automatically receive incoming faxes. The fax test does the following tools:
Printer control panel
From the Home screen, press ...
Getting Started Guide - Page 15
... a voicemail service on the same phone line that you will use for faxing. As a result, the number of OK, and then
paper loaded in the main tray.
See the user guide for incoming faxes • Block junk fax numbers
For information about configuring this setting, see "Where is the user guide?" a. If you subscribe...
Getting Started Guide - Page 25
...HP ePrint is enabled on
6.
After the update has been
If the proxy settings used by your HP printer in the other fields. page 6.
• The ePrint server does not accept... 5. the HP ePrint requirements.
server (EWS). If these web features if the printer is a computer network that meet
Officejet 4620 e-All-in the "To" or "Cc" fields.
Problems using HP ePrint, visit...
User Guide - Page 6
... a computer...37 Scan using Webscan (HP Officejet 4620 e-All-in-One series 38 Scanning ...incoming faxes 53 Block unwanted fax numbers 54 Add numbers to the junk fax list 54 Remove numbers from the junk fax list 55 Print a Junk List...55 Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)..........55 Fax to PC and Fax to Mac requirements 56 Activate Fax to PC and Fax...
User Guide - Page 11
... and accessories Order printing supplies online 172 Supplies...172 Ink cartridges...172 HP media...173
C Additional fax setup Set up faxing (parallel phone systems 174 Select the correct fax setup for your home or office 175 Case A: Separate fax line (no voice calls received 177 Case B: Set up the printer with DSL 178 Case C: Set up...
User Guide - Page 20
... images when you use . NOTE: At this paper with 30% recycled fiber.
It is heavyweight for easy handling without smudging. HP Office Recycled Paper
HP Office Recycled Paper is a high-quality multifunction paper made with any inkjet printer. HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for producing professional quality photos...
User Guide - Page 54
... any originals from memory • Poll to receive a fax • Forward faxes to another number • Set the paper size for received faxes • Set automatic reduction for incoming faxes • Block unwanted fax numbers • Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)
Receive a fax manually When you are on the 2-EXT port...
User Guide - Page 55
b. After the printer begins to the right of paper), the printer stops answering incoming fax calls. NOTE: If backup fax is low, it overwrites the oldest, printed faxes as a very detailed color photo, it receives new faxes. To set up to store the faxes it receives. Scroll to and select the required setting, and then press the...
User Guide - Page 57
... Size. 3. Press the button to the right of OK. Set the paper size for received faxes
You can select the paper size for received faxes, it saves the fax forwarding setting and phone number.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what is loaded in the main tray when you receive...
User Guide - Page 58
... of OK. Chapter 5
To set automatic reduction from Caller ID History. - When an incoming fax call should be different.
54
Fax Press the
button to the right of junk fax numbers to Junk List. 5. To add a number to and select Enter new number. 6. From the Home screen, press the (Setup) button. 2. Scroll to and...
User Guide - Page 64
... line. Enter your personal or company name, and then press the button to answer faxes automatically. The printer answers all incoming calls and faxes. • Turn off the Auto Answer setting if you set up the fax header by using the HP software provided with the printer.
From the Home screen, press the (Setup) button...
User Guide - Page 111
... of the printer cable which has a wall plug attached to All Rings.
The printer cannot receive faxes, but can send faxes
Solution: • If you are sending a fax manually from your phone directly on the telephone to incoming fax calls. This means that the
Distinctive Ring feature on the printer, as shown in the illustration...
User Guide - Page 114
...fax...receive faxes ...devices answer the call and fax ...fax tones, the printer receives the fax. You can use it .
For information on .
110 Solve a problem Color faxes do not connect the answering machine as described in Case I: Shared voice/fax...faxes, make sure that the Incoming Fax...records the incoming message. ...The Incoming Fax Printing ...Fax tones are recorded on my answering machine
Solution: &#...
User Guide - Page 186
... your home or office.
2. Now you need to decide how you want to receive faxes automatically instead, contact your local service provider or vendor for faxing.
182 Additional fax setup To set ...NOTE: You might plug your country/region. You must be available to respond in person to incoming fax calls. If you pick up the printer with the printer, connect one of the following: &#...
User Guide - Page 187
... up the line. You must initiate the manual fax before voicemail picks up the printer with optional equipment, contact your home or office.
2. This special phone cord is different from ...line, set up faxing (parallel phone systems) 183 Using the phone cord supplied in the box with the printer, connect one end to incoming fax calls, or the printer cannot receive faxes. You must be...
User Guide - Page 192
... the printer, connect one end to your home or office.
5. The printer cannot distinguish between fax and voice calls in the box with computer DSL/ADSL modem
Use these directions to set up the printer to incoming fax calls or the printer cannot receive faxes. if you suspect the call is set up the printer...
User Guide - Page 198
... parts of the home/office sharing the same phone number with a computer DSL/ADSL modem 1. Run a fax test. Appendix C (continued)
5 6 7 8
You might need to connect the supplied phone cord to the maximum number of rings
supported by country/region.
9. If you have in the box with the printer.
5.
If incoming fax tones are detected...
User Guide - Page 200
...incoming fax calls, or the printer cannot receive faxes. Austria Germany Switzerland (French) Switzerland (German) United Kingdom Finland Denmark
www.hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp... you might already have in person to fax successfully.
Turn off that connects from the...
User Guide - Page 212
...; If the printer is resolved. For information about replacing ink cartridges, see Solve fax problems.
Unable to communicate with printer
The computer cannot communicate with the most likely ...(Windows)
Fax memory full
If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory...
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