HP LaserJet Enterprise 500 Support Question
HP LaserJet Enterprise 500 Support Question
Find answers below for this question about HP LaserJet Enterprise 500.Need a HP LaserJet Enterprise 500 manual? We have 10 online manuals for this item!
Question posted by rsaunders on July 23rd, 2012
Error 98.01.01
What is the fault when the printer displays 98.01.01 error and can thi be corrected?
Current Answers
Answer #1: Posted by hzplj9 on July 23rd, 2012 9:01 AM
hzplj9
Member since:
June 25th, 2012 Points: 4,875,670
Member since:
June 25th, 2012 Points: 4,875,670
This is the link to the page referring to control panel messages and how to clear them.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c03041065&prodTypeId=18972&prodSeriesId=4066450#A1
This is the link to the whole section of troubleshooting for your printer.
https://support.hp.com/us-en/product/details/hp-deskjet-3050-all-in-one-printer-series---j610/4066450?sp4ts.oid=4066450&lang=en&cc=us
There is a diversity of documents and I hoped to able to cover most situations.
Related HP LaserJet Enterprise 500 Manual Pages
HP LaserJet Printer Family - Print Media Specification Guide - Page 37
...50 inches 11.0 by 17.0 inches 12.0 by 18.0 inches 11.69 by 16.54 inches 12.01 by 16.93 inches 12.28 by 17.32 inches 8.27 by 11.70 inches 5.83 by ... documentation that came with your HP LaserJet printer supports. Use only media that your printer for specific information about the media that is supported.
Standard media sizes used in laser printers
The following sections list the English ...
HP LaserJet Printer Family - Print Media Specification Guide - Page 41
...)
105 g/m2 (28-lb bond), letter (HPL285R) 500 sheets, smooth 11 by 17 (tabloid) (HPL2817) matte finish on both sides, A4 (Europe) (CHP413)
98 bright
A3 (Europe) (CHP421)
B Ordering HP print media 35
To order outside of print media. Laser paper
Not all HP LaserJet printers support printing on all of the print media...
HP Color LaserJet Enterprise 500 Color M551, 600/M601/M602/M603 and CP5525 Printer Series - Secure Volatile Storage, Software En - Page 4
... Storage: • HP LaserJet Enterprise 600 M601n,dn, x; August 2011 Version 1.0
4 M603n,dn • HP LaserJet Enterprise 500 color M551n,dn
Implemented with CPE 11.3 firmware: • HP Color LaserJet Enterprise CP5525n,dn (Firmware version ...The only warranties for technical or editorial errors or omissions contained herein. M602n,dn; The information contained herein is subject to change ...
HP LaserJet Enterprise 500 Color M551 - Software Technical Reference - Page 27
...Windows printing-system software
11 All of the Windows drivers are supported by this printer. Operating systems supported for the print drivers HP PCL 6 discrete, HP ...OS X 10.7 available from Apple Software Update
In Windows operating systems the HP LaserJet Enterprise 500 color M551Print driver supports preconfiguration, automatic configuration, and driver updates after installation.
NOTE:...
HP LaserJet Enterprise 500 Color M551 - Software Technical Reference - Page 28
... version numbers varies, depending on the operating system in Windows 7 and Server 2008 click Printer Properties.
12 Chapter 1 Product basics and Windows software description
ENWW
NOTE: For a list of HP LaserJet Enterprise 500 color M551 print drivers, updated HP printing-system software, and product-support information, go to:
www.hp.com/go/lj500colorM551_software
If...
HP LaserJet Enterprise 500 Color M551 - Software Technical Reference - Page 46
...installed during the printing-system software installation:
● HP LaserJet Enterprise 500 color M551 PCL 6 print driver
● HP LaserJet Enterprise 500 color M551 User Guide
● UnInstall utility
For all ...well as the installation method selected, the following Windows features are the correct version to manage printers, deploy drivers, update firmware, etc.): www.hp.com/go/webjetadmin...
HP LaserJet Enterprise 500 Color M551 - Software Technical Reference - Page 56
... product software.
1. Click the HP LaserJet Enterprise 500 color M551 item, and then click the Uninstall item.
Click the Windows Start button, click the Programs or All Programs item, and then click the HP item.
2. Uninstall software
NOTE: If the print driver was installed using the Add Printer Wizard, follow the instructions in the...
HP LaserJet Enterprise 500 Color M551 - Software Technical Reference - Page 67
...controls.
● In Windows Vista, click Start, select Settings, select Printers, right-click the device name, and then click Printing Preferences to gain...Printers folder.
Properties tab set
The Properties tab set , which controls the driver behavior and driver connections.
In Windows Vista, Server 2003 and XP click Properties, in Printing Preferences tab set
The HP LaserJet Enterprise 500...
HP LaserJet Enterprise 500 Color M551 - Software Technical Reference - Page 84
...The following options, depending on what has been installed on the product:
● Automatically Select
● Printer auto select
● Manual Feed in ).
Click the
68 Chapter 3 HP PCL 6 print driver ... that the correct paper size is : dialog box. Clicking More opens the Type is loaded in the source tray. When this setting is selected, the HP LaserJet Enterprise 500 color M551 uses...
HP LaserJet Enterprise 500 Color M551 - Software Technical Reference - Page 106
...feature can disable the job-storage feature while leaving the printer hard disk enabled. For more flexibility in the HP LaserJet Enterprise 500 color M551 product memory or hard disk for printing at ...the Start button, click Control Panel, click Hardware and Sound, and then click Printers.
A hard disk is not displayed in the product. Right-click the product name.
3. To support job-storage...
HP LaserJet Enterprise 500 Color M551 - Software Technical Reference - Page 108
The HP LaserJet Enterprise 500 color M551 printer offers the following Job Storage Mode options: ● Off ● Proof and Hold ● ....
Job Storage Mode
Use the Job Storage Mode options on the HP LaserJet Enterprise 500 color M551 product to print at the product control panel. If the document prints correctly, set the number of the print job. When selected, this option turns...
HP LaserJet Enterprise 500 Color M551 - User Guide - Page 8
... Service menu ...35
3 Software for Windows 37 Supported operating systems and printer drivers for Windows 38 Select the correct printer driver for Windows 38 HP Universal Print Driver (UPD 40 UPD installation...4 Use the product with Mac 47 Software for Mac ...48 Supported operating systems and printer drivers for Mac 48 Install software for Mac operating systems 48 Install software for Mac ...
Service Manual - Page 15
ENWW
33.XX.YY Used board/disk 412 41.02.00 Error 412 41.03.YZ Unexpected size in tray
Service Manual - Page 463
....01 (event code)
DC controller memory error ◦ 55.00.02 (event code)
DC controller no engine response ◦ 55.00.07 (event code)
DC controller communications timeout Recommended action Turn the product off , and then on . If a connector is damaged, replace the connector. If the error persists, reseat the optional paper tray (1 x 500...
Service Manual - Page 468
... Turn the product off , and then on . If the error persists, replace the formatter.
98.00.01 Corrupt data in firmware volume
Description Data corruption has occurred in the Preboot menu. 81.0X.YY Embedded JetDirect error
Description Embedded HP JetDirect print server critical error ◦ 81.01.00 (event code)
EIO Networking Event: ◦ 81...
Service Manual - Page 469
...Rerun the file erase function.
99.00.01 Upgrade not performed file is corrupt
Description A remote firmware upgrade (RFU) was not performed. Reload the firmware.
98.00.04 Corrupt data in job data ...job data volume Recommended action Turn the product off , and then on. CRC error in the Preboot menu.
98.00.02 Corrupt data in solutions volume
Description Data corruption has occurred in the ...
Service Manual - Page 545
... ◦ LaserJet engine calibration data ● General ◦ Display and sound settings for the control panel ◦ Localization settings (for example, clock format and date format) ◦ Error and warning... solutions, tasks and pending tasks ◦ Http job defaults ◦ Clears the error, warning and info logs ◦ Supported media types ◦ Resets JetLink connected external...
Maintenance Manual - Page 121
... error such as "PAP FIFO UNDRFL*" occurs, the phase value may be adjusted with the printer printing at full paper width. key. Press ; As the pattern prints, compare the H's to step 12. When vertical alignment is no "correct" value or range. Raise the printer cover.
2.
Phasing should be too high. "ENTER SWITCH UNLOCKED" briefly displays...
Maintenance Manual - Page 122
... acceptable.
14. Press = twice: "Printer Tests / Phase Printer" displays.
15. "ENTER SWITCH LOCKED" briefly displays.
18. If you changed the phasing value, power down the printer, remove the shuttle cover, and write the new phase value on -line. Chapter 5 Hammer Phasing Adjustment
Note
Needs
Correct
Adjustment
Needs Adjustment
12. CONTROL" displays.
17.
Press CLEAR. "OFFLINE...
Maintenance Manual - Page 271
Environmental Protection Agency. When in the reduced power state, the printer displays "Power Saver Mode," and is activated at the control panel. (Refer to 90% (noncondensing)
ENERGY STAR®
LineJet printers comply with the requirements of the ENERGY STAR® Office
Equipment Program of the U.S. Weight:
105 lbs. (47.6 kg) unpackaged 115 lbs. (52...
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