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Question posted by mvsruiz on February 23rd, 2014

Hp Printer Is Offline And Will Not Print. How Do I Fix This

hp printer is offline and will not print. how do I fix it

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Answer #1: Posted by hzplj9 on February 26th, 2014 4:54 PM

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Check the troubleshooting support at the HP website from the attached link. Performing a power on reset can sometimes resolve issues.

https://support.hp.com/us-en/product/details/hp-envy-4500-e-all-in-one-printer-series/model/5304876

Related HP ENVY 4500 Manual Pages

Reference Guide - Page 1

...®, and Windows® XP: Click Start > All Programs > HP > HP ENVY 4500 series > Help. •• OS X Lion, Mountain Lion: Click Help > Help Center. Install the software from the Mac Help pop-up your printer. In the Help Viewer window, choose HP ENVY 4500 series from : www.hp.com/ePrint/ENVY4500. Might not be available in all your...

Reference Guide - Page 3

... CD in OS X v10.6). 2. Mac Check your computer. 2. Click a print job to select it . Restart and reset: 1. Disconnect the HP printer from your print queue: 1. Follow the on -screen and the printed setup instructions that came with the HP printer. 3 Insert the HP software CD into your default printing device: •• Windows 8: Point to or tap the upper-right...

Reference Guide - Page 4

... computer. Make sure that Wireless is connected to the same network as firewalls, can block communication between your printer control panel, press the Wireless button ( ). 2. www.hp.com/go/wirelessprinting The HP Wireless Printing Center at www.hp.com/go /wpc-firewall. English Networking Need networking help and tips on security software, go to: www...

Reference Guide - Page 5

... device, turn off , select Wireless Direct, and then select On (No Security) or On (With Security). c. You must be able to connect to display the wireless direct password, if you turn on security software, go /wirelessprinting for example: HP-Print-XX-ENVY 4500 series. Visit the HP Wireless Printing Center at www.hp.com/go to wireless. Select Printer...

Reference Guide - Page 6

... Software, media, parts, or supplies not provided or supported by this Warranty Statement are not in this HP Limited Warranty. 6 Any replacement product may : a. English HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90...

User Guide - Page 3

... contents 1 HP ENVY 4500 e-All-in-One series Help ...1 2 Get to know the HP ENVY 4500 series ...3 Printer parts ...4 Control panel and status lights ...5 Wireless settings ...7 Auto-Off ...8 3 Print ...9 HP ePrint ...10 Print documents ...12 Print photos ...14 Print Quick Forms ...15 Print envelopes ...16 Print with HP wireless direct ...17 Print using the maximum dpi ...19 Tips for print success...

User Guide - Page 5

...-One series Help Learn how to use your HP ENVY 4500 series ● Printer parts on page 4 ● Control panel and status lights on page 5 ● Load media on page 26 ● Print on page 9 ● Copy documents on page 34 ● Scan to a computer on page 36 ● Replace the cartridges on page 45...

User Guide - Page 9

... and select number of copies. Help: On the Home screen, shows all Help topics. The printer automatically enters Sleep mode after 5 minutes of copies. The printer is printing, scanning, copying, or is in the current operation. Indicates the printer is on and ready to the Home screen, the screen that changes depending on what...

User Guide - Page 10

... the printer display. Refer to a network. If the connection cannot be established, make sure the printer is off. Figure 2-3 Wireless status light Light behavior Off Slow blinking Fast blinking On Solution Wireless is within the range of wireless signal. Wireless connection has been established and you can print. 6 Chapter 2 Get to know the HP ENVY 4500...

User Guide - Page 13

3 Print ● HP ePrint ● Print documents ● Print photos ● Print Quick Forms ● Print envelopes ● Print with HP wireless direct ● Print using the maximum dpi ● Tips for print success ENWW 9

User Guide - Page 14

... (www.hpconnected.com). and email-capable computer or mobile device ● An HP ePrint-capable printer on your HP ePrint-enabled printer anytime, from any email address in to view your ePrint job status, manage your printer's HP ePrint email address to print. 4. From the printer control panel, press the ePrint button. Create a new email message, and then attach...

User Guide - Page 25

... time. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. ENWW Tips for planning purposes only. Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to copying or scanning. ● You can print your document on both sides of non...

User Guide - Page 41

... Start, select All Programs, click HP, click HP ENVY 4500 series, and then click HP ENVY 4500 series. 2. NOTE: If Show Scan Preview is selected, you will need to a computer 37 Scan from the shortcut menu and then click Scan. Depending on your computer 1. ● Close the lid. 2. In the printer software, click the Print & Scan icon, and then...

User Guide - Page 48

Original HP ink cartridges are designed and tested with HP printers to help you use original HP ink cartridges. Choose right ink cartridges HP recommends that you easily produce great results, time after time. 44 Chapter 6 Work with cartridges ENWW

User Guide - Page 56

...printer control panel to install the HP ENVY 4500 series on -screen instructions. Select Wi-Fi Protected Setup from the printer display. 3. Push Button (PBC) method 1. NOTE: The printer begins a timer for approximately four minutes during which the corresponding button on the networking device... two minutes while a wireless connection is printing, in an error state, or performing ...

User Guide - Page 66

... 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 4500 series, and then click HP ENVY 4500 series. In the printer software, click Print & Scan and then click Set Preferences to open the printer software: ● Windows 8: On the Start screen, right-click an empty area on the screen, click...

User Guide - Page 69

... Start, select All Programs, click HP, click HP ENVY 4500 series, and then click HP ENVY 4500 series. d. To clean the cartridges from the printer software a. If the above solutions do not see the Home screen, press the Home button. c. In the printer software, click Print & Scan and then click Maintain Your Printer to open the printer software: ● Windows 8: On the...

User Guide - Page 73

Close the cartridge access door. 4. If the printer is printing. If the above solutions do not resolve the problem, click here for more online troubleshooting. the entire stack .... ● Do not force the paper too far forward in the paper tray. ● Do not add paper while the printer is about to run out of paper, wait until the out of paper in the paper tray must be the same size and...

User Guide - Page 74

... tray. Take me to Pause Printing or Use Printer Offline. If you are no check marks next to the HP Print and Scan Doctor download page. b. c. d. Verify that the printer is turned on -screen instructions. 2. To verify that the printer is working. 3. Resolve print issues NOTE: Make sure that the printer is not paused or offline. If your computer is...

User Guide - Page 91

... usage information storage The HP cartridges used , any printing errors that might have occurred, and the printer model. HP collects a sampling of printing, the printing modes used with this data, as well. However, after you can make this cartridge might have access to this printer contain a memory chip that assists in the HP printer if you can be used...