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HP CM3530 Support Question

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Question posted by nedsad85 on December 15th, 2015

Print Jobs Stuck At Processing.

After I replaced the fuser, the printer doesn't print anymore. there's no error message but when I send a print job the printer says processing and the data light keeps blinking but nothing prints.

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Answer #1: Posted by TommyKervz on December 15th, 2015 11:18 PM

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TommyKervz

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Resetting power to the printer forces the printer to reset stored values in the firmware. A power reset can help when the printer is not accepting communication from the computer.

Make sure the printer is idle, not making any sounds, before continuing.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
If the printer does not turn on by itself, press the Power button () to turn it on.

Resetting the Print System deletes all devices in the Printers & Scanners queue. This includes both HP and non-HP devices.

Right-click the blank space in the Printers list, and then click Reset printing system....
Click Reset in the confirmation window.
Enter an administrator user name and password, and then click OK.
Wait until the printing system is reset and no devices show in the Printers list.
Add your printer to the list again as was done previously.
Try printing again.

If you have done all the steps in this document and the print job is still stuck in queue, service the printer as the computer is not able to communicate with the printer.

Contacting HP for service in Asia Pacific. If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.Go to Contact HP Support to review available service options.

Hope that is helpful.
Kervz at www.satechhelp.co.za

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