HP 6500 Support Question
HP 6500 Support Question
Find answers below for this question about HP 6500 - Officejet Wireless All-in-One Color Inkjet.Need a HP 6500 manual? We have 5 online manuals for this item!
Question posted by greg43929 on June 29th, 2011
When I Try To Scan, It Tells Me No Scan Options Refer To Device Documentation.
What is the solution for this problem? There is no documentation that deals with this problem. We have it hooked up with an ethernet cable and want to be able to scan from 2 different computers.
Current Answers
Related HP 6500 Manual Pages
Wired/Wireless Networking Guide - Page 6
...on your computer and try moving the HP device closer to the wireless router. If you are still encountering problems, follow the suggestions provided in the order listed:
1.
Basic troubleshooting
If you still are encountering problems connecting the HP Officejet/Officejet Pro device to your HP device supports Ethernet networking, make sure that an Ethernet cable has not been connected...
Wired/Wireless Networking Guide - Page 7
... wireless (802.11) problems 7 Make sure the HP Officejet/Officejet Pro device is running (Windows only) (page 10)
1. If your computer has indicator lights, check to your network
To check a wired (Ethernet) connection
Many computers have successfully installed the HP Solution Center software on , try the following steps:
1.
Make sure that the HP Officejet/Officejet Pro device...
Wired/Wireless Networking Guide - Page 10
... printer driver (Windows only)
If you want. After the service restarts, try using a USB or Ethernet cable, you have difficulties printing or connecting to the HP device, make sure the correct version of the printer driver that is connected wirelessly:
a.
Follow the onscreen instructions and remove the USB wireless setup cable when prompted. If you can change from...
Wired/Wireless Networking Guide - Page 11
... settings, disconnect the Ethernet cable.
Make sure your computer and in your computer has an ad hoc network profile. For more information on the EWS, see the documentation available with your HP device was previously configured for a few seconds.
b. HP Officejet Pro 8000 Printer Series
On the HP device's control panel, press and hold ( ) Wireless button, press...
Wired/Wireless Networking Guide - Page 12
..., 427, 9100,
9220, 9500
Scanning • UDP port: 427 • TCP ports: 9220, 9500
The ports are having problems such as a trusted software by your HP device and might need to be opened on... the option to trust computers on the local subnet (sometimes called the "scope" or "zone"). If you are using a computer running Windows, in C:\program files\HP\digital imaging\bin
NOTE: Refer to ...
User Guide - Page 11
...faded or have dull colors 187 Printouts seem blurry...document did not scan or text is missing 201 Text cannot be edited...201 Error messages appear...202 Scanned image quality is poor 202 Scan defects are apparent 203 Solve fax problems...203 The fax test failed...204 Solve network problems...217 Solve wireless problems (some models only 217 Basic wireless troubleshooting 218 Advanced wireless...
User Guide - Page 48
... the device control panel. Using this software, you can begin another.
The printer software must finish one job before it can only scan using HP Officejet 6500 E709a/E709d, you cannot scan and print at the lower-right side of the screen, near the clock. If this on your software. 4 Scan
You can use the HP Solution...
User Guide - Page 49
... your original print-side down in the right-front corner of the embedded Web server that you want to send the document to,
and then press OK. 4. Scan an original to a memory device
You can send the scanned image as a JPEG, PDF, or TIFF image to the memory card that is a feature of the glass...
User Guide - Page 75
... Basic Fax
Setup from the device control panel, as appropriate for distinctive ring • Set the fax error correction mode • Set the dial type • Set the redial options • Set the fax...your setup.
When the light is off the Auto Answer setting if you want the device to turn the light on , the device answers calls automatically.
You can also set up the fax header by ...
User Guide - Page 93
... want Plain paper, you have, see Finding the device model number. Collate a copy job
89 Collating allows you to create sets of copies in the same order that they are scanned into multiple jobs.
or A4- Place your document is set in the ADF. 3. NOTE: If you are using an HP Officejet 6500 (E709d) or HP Officejet 6500...
User Guide - Page 143
...) 139 Open the embedded Web server (EWS).
add any time you want. Click the HP Device Manager icon on how to configure the firewall port settings and how to add HP files to a wireless connection
NOTE: For Ethernet-enabled HP devices only. 1. Another common problem is not recognized as described above and if you are in...
User Guide - Page 144
... the wireless network secure, follow these guidelines: • Use a password with a wired Ethernet connection when you need to connect to a computer running behind your router, if possible. Always use up to the network through the WAP. Some routers let you change from the local computer you finish changing the settings, disconnect the Ethernet cable...
User Guide - Page 171
... information, see Set minimum margins. Move the device away from the source of the page, make sure the margin settings for specific help. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for the document do not work, the problem may be cut off if the...
User Guide - Page 205
... originals. ◦ If you scanned the document from the scanner glass. Solve scan problems 201 Try adjusting the settings before you scan the original, or try scanning the document directly from the ADF, try enhancing the image after you are using the HP photo and imaging software, the default settings in the foreground to a memory device, make sure that you are...
User Guide - Page 207
... document face down on the scanner glass, it
might experience problems when sending faxes, receiving faxes, or both. Solve fax problems 203
Try cleaning the scanner glass and lid backing. If cleaning does not correct the problem, the scanner glass or lid backing might need to reduce the scanned image. The test will fail if the device...
User Guide - Page 220
... to Mac is not activated or the computer is not configured to receive faxes Solution: Activate Fax to PC or Fax to be switched off . If the self-test page printed incorrectly, see Clean the device or Solve scan problems.
Received faxes are blank or have vertical lines
Cause: When sending a fax, the pages...
User Guide - Page 222
Connecting an Ethernet cable turns off the power and then turning it back on wireless, press and hold the Wireless button for three seconds. Sometimes, turning off the HP device's wireless capabilities. To print a Wireless Network Test page, press the Wireless button. NOTE: If your HP device supports Ethernet networking, make sure that might not have tried the suggestions provided ...
User Guide - Page 223
... the documentation that your computer is possible that blinks. Solve wireless problems (some models only) 219
If the Ethernet connection is working correctly, a green dot appears next to a nearby network that is on . Leave the network dialog box open while you still do not have indicator lights beside the port where the Ethernet cable from the wireless...
User Guide - Page 224
... are using the instructions at www.hp.com/sbso/wireless/tools-setup.html?
If an Ethernet cable is not connected to the same network as there might be able to the correct network. If the HP device supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not plugged into the back, then...
User Guide - Page 234
Chapter 9
• Fax Memory Full • Device Disconnected • Ink Alert • Cartridge Problem • Cartridge Problem • Paper Mismatch • The cartridge ... used genuine HP cartridge • Ink Service Capacity Warning • Document failed to print • General printer error
Printhead Problem
The printhead appears to be missing or damaged Use the following to correct...
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