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GE 28118BE1 Support Question

GE 28118BE1 Support Question

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Question posted by annietruitt on April 14th, 2015

Caller Id Shows No Data

Caller ID will show caller information, but only rarely. It most often reads "No Data". I have a VOIP Ooma Telo as my provider. Ooma has tried everything, even replacing the Telo and no fix. What's the problem?

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Related GE 28118BE1 Manual Pages

User Guide - Page 6

...External Telephone Calls 28 Two-Way Calling 28 Three-Way Calling 28 Caller ID (CID 29 Call Waiting Caller ID 29 Receiving CID Records 30 Storing CID Records (In CID Memory)..............Memo 35 Messages Playback 36 Memory Full 36 Erasing Messages 36 Remote Access 37 Cordless Handset 37 Screening Calls from the Handset 37 Accessing the Answering System from ... Accessory Information 52 
User Guide - Page 7

IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that should always be FOUR additional handsets, ... additional handsets, charge cradles, battery packs and covers than shown above . Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for 28118xx1 model) Make sure your package includes the items shown here....
User Guide - Page 8

... devices that may cause or receive interference with each other communications devices may use this phone, you don't have a modular jack, call your home. Certain other and/or your phone line. Installation Digital Security System Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to avoid interference. If...
User Guide - Page 9

..., such as motors, fluorescent lighting, microwave ovens, heating appliances and direct sunlight. • Avoid areas of excessive dust, moisture and low temperature. • Avoid other cordless telephones or personal computers. • Never install telephone wiring during a lightning storm. • Never install telephone jacks in use charge (indicator) (indicator) 
User Guide - Page 13

...phone company as possible. You may record 2 outgoing announcements in the answerer or choose the default for your own outgoing announcement, press the announce button and release it when you choose not to Caller ID...inches from the microphone, and eliminate as much background noise as part of Caller ID service. Begin speaking after you have recorded your current outgoing announcement. 1. ...
User Guide - Page 18

... the ten VIP melody records, DUPLICATE NUMBER shows in the display to remind the user to...record transfer first. NOTE: This feature ONLY works when the following conditions are trying to VIP MELODY sub-menu. 2. Press vol/CID ( 6 or 5) ...are met. 1. Press vol/CID ( 6 or 5) button to get your Caller ID record previously transferred to the memory. (Refer to Storing CID Records in any specific...
User Guide - Page 20

...ANSWER 3 4 5 6 TS shows in the display. 3. Use the... the display. SECURITY CODE 1 2 3 shows in the display. 3. The default setting ...confirmation tone and the new security code shows in the display. Rings to Answer ...confirmation tone and the new setting shows in the display. Use the touch...of times you want the phone to the 1ON or ... tone and the new setting shows in another location and then ...
User Guide - Page 25

... call shows on the handset, - Flash/Call Waiting If you place the handset in minutes and seconds. Press the talk or speaker button. 2. To quickly redial the last number you will receive Caller ID information (if available) on the display and counts the length of time of the call is automatically disconnected. When the phone...
User Guide - Page 28

...call press the del/conf/ intercom button, talk or speaker button. The external caller will hear a paging tone and PAGING shows in the display. 2. During an external call . NOTE: The receiving handset ...To answer the call . Both intercom users may press the talk button to select Handset #. shows in the originating handset's display. 28 Use the touch-tone pad to answer the call is...
User Guide - Page 29

... Caller's phone number log Call status Caller's name Call Waiting Caller ID Provided you must subscribe to put the current call on the originating handset to the original call . Press the talk or speaker button to return to conference with the receiving handset and the external caller. or the name, phone number, date, and time. The Call Waiting Caller ID information...
User Guide - Page 30

... display while the phone rings, giving you previously preprogrammed your last review show as NEW in...try again. 30 Calls that have been received. Storing CID Records (In CID Memory) If you were unavailable. Calls received since your local area code into the set up menu, you may review the stored information at home or cannot answer, your telephone's Caller ID memory stores the data...
User Guide - Page 31

... shows DELETE CALL ID? 4. Available formats include: Number of digits Explanation Example Eleven digits long distance code "1 " +3-digit area code +7-digit telephone number. 1-317-888-8888 Ten digits 3-digit area code + 7-digit telephone number. 317-888-8888 Seven digits 7-digit telephone number. 888-8888 Storing CID Records in Internal Memory You may also store CID information...
User Guide - Page 32

... standby mode without deleting any Caller ID record. 3. Add Records 1. Make sure the phone is OFF (not in talk mode). 2. Press the mem button to access the phone book sub-menu. 3. Make sure the phone is OFF (not in TALK mode). 2. Press del/conf/intercom button to confirm and the detailed information will be shown in...
User Guide - Page 33

.... 4. Make sure the phone is needed to wait for a dial tone (for example, after you make a mistake press the del/intercom/conf button to 15 characters). Repeat Steps 5 through 7 in talk mode). 2. Press the 4 key 3 times for the letter T; The display shows ADD TEL NUMBER. 7. More than one digit in each of the...
User Guide - Page 37

...to go to the main menu. 2. Listen as the caller leaves a message. 5. Accessing the Answering System from ... 1. When you hear the outgoing announcement. 1. CALL SCREENING shows on the display. 4. Press the talk or speaker buttons...cordless handset or from any touch-tone phone by entering your messages, press the end button to exit. The button functions are finished listening to your 3-digit...
User Guide - Page 39

...show the status of a message or of fire or personal injury, use or when you do not properly charge the phone, battery performance will be released which can resume normal function. DELETED Prompt confirming the Caller ID... to charge. Place handset in your Thomson Inc. For more information go to erase all Caller ID records. Put the battery compartment door back on the battery used...
User Guide - Page 40

... on handset is from service provider. Indicates you to mark a specific user record for one of new CID records not reviewed. Indicates CID record is disable. No Caller ID information was selected in any one of the 50 memory locations. Indicates keypad on handset while the line is trying to enter the name for VIP...
User Guide - Page 41

...) The system is answering a call from an area not serviced by Caller ID or the information was received more than once. Move closer to be set up and use... the system. 0-59 Indicates the total number of the answering system or help you set . - - Answering System Display Messages The following messages show...
User Guide - Page 42

... same modular jack; Try replacing the battery. • Make sure that an invalid message has been sent from your wiring or local service. • The handset may be subscribed to Caller ID service from the telephone company. Caller ID Error Message • This message indicates either the presence of range. 42 if the second phone doesn't work...
User Guide - Page 50

... Waiting Caller ID 29 Caller ID (CID) 29 Causes of Poor Reception 45 Changing a Stored VIP Melody Record 19 Changing the Battery 38 Charge Indicator on Base 24 Cordless Handset 37 D Default Setting 23 Delete Records 34 Deleting All CID Records 32 De-Registration 22 Dialing a CID Number 30 Dialing a Number from Internal Memory 34 Digital...

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