Question posted by mainefam400 on September 13th, 2011
Info Not Available
When we do the guide we get info not avaiiable, it must have happened during the day, it was fine this morning but noticed it when we tried it around 5:00 today. Also is recording things we have not set
Current Answers
Answer #1: Posted by kcmjr on September 14th, 2011 1:12 PM
DISH Network is having a signal outage on the 129 satellite. The 129 satellite is primarily an HD satellite, it provides High Def programming to the entire country.
"If your Dish Network-connected TV is claiming total signal loss, then at least take comfort in the fact that you're not alone. While the company hasn't revealed exactly what the problem is, Facebook and Twitter posts indicate a "technical issue" with satellite location 129. The really bad news comes when we learned that bird is responsible for carrying many HD channels and HD locals (check the links below for a list of all channels on 129). Switching over to SD channels will let you watch (if that can really be called watching TV) most content in the short term -- DBSTalk posters advise hitting menu and selecting 1 on your remote to pull up the guide if you're having trouble. If you currently hide standard-def channels, press menu, then 8, then 1 and uncheck the "HD only" box to see the working channels for now. We'll keep checking for any updates on the situation, but for now you're on your own in a 480-line wilderness, so good luck."
You can try calling 1-(877)-485-4741 for status however customer call volume has spiked and they are trying to answer all the calls as quickly as they can.
This outage is affecting accounts across the country. Ther engineers are working to get service restored ASAP.
"If your Dish Network-connected TV is claiming total signal loss, then at least take comfort in the fact that you're not alone. While the company hasn't revealed exactly what the problem is, Facebook and Twitter posts indicate a "technical issue" with satellite location 129. The really bad news comes when we learned that bird is responsible for carrying many HD channels and HD locals (check the links below for a list of all channels on 129). Switching over to SD channels will let you watch (if that can really be called watching TV) most content in the short term -- DBSTalk posters advise hitting menu and selecting 1 on your remote to pull up the guide if you're having trouble. If you currently hide standard-def channels, press menu, then 8, then 1 and uncheck the "HD only" box to see the working channels for now. We'll keep checking for any updates on the situation, but for now you're on your own in a 480-line wilderness, so good luck."
You can try calling 1-(877)-485-4741 for status however customer call volume has spiked and they are trying to answer all the calls as quickly as they can.
This outage is affecting accounts across the country. Ther engineers are working to get service restored ASAP.
Licenses & Certifications: Microsoft, Cisco, VMware, Novell, FCC RF & Amateur Radio licensed.
Dish Network Knowledge Base Results
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Tech Portal : (choose receiver model) : Troubleshooting : Off-Air Digital/HD Antenna
...recorded events, which includes the HD Enable right without a fee, the receiver is listed next to System Setup, Installation, System Info... to subscribe in the guide at their satellite channel...digital channels without notice many broadcasters ...during the day and HD...Verify the channels are set correctly. Scan Locals ...returns and is NOT available on the System Info screen. Repeat steps 5... -
Tech Portal : 622 : Receiver Information : Receiver Images
...locks are available, entering a channel number on the EPG and press the red record button Can record Digital ...customers to 9-day EEPG stored on one TV. does not require a PIP TV (SD Only) Record two live ...Record while in -Guide EPG. Press the Info button for each side of the stretch mode. When both users can be interrupted and display and record the event. Once the channels are set... -
Tech Portal : Features : DISH Remote Access
...Guide What shows are “Clips”? What are in Now, Today...days of your Filter. A progress screen will be available when scrolling over -the-air (OTA) channels listed in order to continue watching Live TV through DISH Remote Access? Use your computer or iPhone™ to record the shows you want . This means everything that is grayed out, this happens...and how do I set top box (ViP ...
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