Dell XPS 14z Support Question
Dell XPS 14z Support Question
Find answers below for this question about Dell XPS 14z.Need a Dell XPS 14z manual? We have 2 online manuals for this item!
Question posted by 288lake on August 27th, 2015
Where Is Dell Data Safe Allegedly Storing My Files?
I purchased a new Dell laptop in March 2015 and Dell Back Up and Recovery in, April 2015; however, I continue to receive messages from Dell Data Safe online which no longer exists. I am receiving auto notices that back up has been completed even as recently as this morning. My questions; Is a back up actually being done? If so where are the files stored? And finally how do I delete my account for dell data safe online? I emailed Dell support and received a generic reply addressed to someone other than me, which said that my issue had been resolved...no, my questions weren't answered so how was my issue resolved? More communication to Dell Support (total of 6 times) and have received no reply. Read receipts prove that the messages were read. Help
Current Answers
Answer #1: Posted by Odin on August 27th, 2015 7:03 PM
Odin
Member since:
April 10th, 2010 Points: 41,236,710
Member since:
April 10th, 2010 Points: 41,236,710
This issue needs to be resolved with Dell, and I understand you've been trying to do that. Dell's personal customer support is way below standard, as you've discovered. Here are the steps I recommend, which should be taken in order until resolution.
1. Phone Dell. See the contact information here: https://www.contacthelp.com/Dell/customer-service. If necessary insist (politely) on speaking to a supervisor.
2. Phone or write corporate. Phoning is easier but writing is usually more effective. If you write, include the details of your previous efforts. I've appended corporate contact information below.
3. If necessary, complain to the Texas Consumer Protection Division at 512-463-2185.
Corporate contact information:
Dell, Inc.
1 Dell Way
Round Rock, TX 78682
United States
Phone: 512-338-4400
1. Phone Dell. See the contact information here: https://www.contacthelp.com/Dell/customer-service. If necessary insist (politely) on speaking to a supervisor.
2. Phone or write corporate. Phoning is easier but writing is usually more effective. If you write, include the details of your previous efforts. I've appended corporate contact information below.
3. If necessary, complain to the Texas Consumer Protection Division at 512-463-2185.
Corporate contact information:
Dell, Inc.
1 Dell Way
Round Rock, TX 78682
United States
Phone: 512-338-4400
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Similar Questions
How To Recover Laptop From Recovery Partition Dell Xps L501x
(Posted by radobsk 9 years ago)
What Files Can Be Deleted On New Dell Inspiron N4110
(Posted by meNet 10 years ago)
Can I Create A Data Backup Disks Using Dell Data Safe From My Computer..
if yes.. how does it work with windows 7 I am sure it is possible, but not really sure, please help
if yes.. how does it work with windows 7 I am sure it is possible, but not really sure, please help
(Posted by natividadmarisela 10 years ago)