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Dell V515W Support Question

Dell V515W Support Question

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Question posted by johnefaye on September 14th, 2012

My Dellv515w Will Not Scan; It Continues To Print And Fax

my computer went totally blank several weeks ago and after it was repaired ,with Dell Tech by remote, the scanner will not work; it does print and fax. My browser was changed from internet explorer to fire fox during the repair and I like IE much better.

Current Answers

Answer #1: Posted by NiranjanvijaykumarAtDell on September 15th, 2012 2:42 AM
This answer was accepted by the poster of the original question.
NiranjanvijaykumarAtDell

Member since:
May 12th, 2012

Points: 807,180
1,100
points
Hello johnefaye,

I am from Dell Social Media and Community.

I would recommend you to update the printer driver from the following link and try to run the scan.

http://www.dell.com/support/drivers/us/en/19/Product/dell-v515w

If the issue is not resolved, let me know what is the error message you get on the computer. I will be happy to assist you further.

Let me know if you need any further support. I will be glad to help you.

Dell-Niranjan


NiranjanAtDell
Dell Inc

Related Dell V515W Manual Pages

User's Guide - Page 4

... Tips for scanning...59 Scanning to a local or network computer...59 Scanning to a flash drive or memory card...60 Scanning photos into an editing application...60 Scanning documents into an editing application 61 Scanning directly to e-mail using the printer software 62 Scanning to a PDF...63 Scanning FAQ...63 Canceling scan jobs...64 Faxing 65 Setting up the printer to fax...65 Configuring...
User's Guide - Page 5

... the exterior of the printer...115 Cleaning the scanner glass...115 Troubleshooting 116 Before you troubleshoot...116 Using the Service Center to solve printer problems 116 If Troubleshooting does not solve your problem 116 Setup troubleshooting...116 Jams and misfeeds troubleshooting...123 Print troubleshooting...125 Copy and scan troubleshooting...127 Fax troubleshooting...129 Memory card...
User's Guide - Page 8

...are continually improving our printers to reduce their environmental impact. This feature sets the screen brightness to low and sets the printer to change to Power Saver mode after the printer has ...Mode. About your printer Thank you for choosing this feature sets the printer to automatically print on both sides of the paper (duplex) for print, copy, and fax jobs. • Print more than one page...
User's Guide - Page 11

... light Check card reader status. About your printer 11 The light blinks to indicate that a memory card is being accessed. 6 Paper exit tray Hold paper as they exit from falling into the ADF. Note: Adjust the paper guide on the scanner glass. 11 ADF Scan, copy, or fax multiple-page letter-, legal-, and A4...
User's Guide - Page 16

... off the printer. Access the scan menu and scan documents. Using the printer control panel buttons and menus 16 Access the photo menu and print photos. Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: Use the: 1 Power button 2 Copy button 3 Scan button 4 Fax button...
User's Guide - Page 32

...letter-, or legal-size paper into the ADF. 1 Adjust the paper guide on the scanner glass. 2 Close the scanner lid. Loading paper and original documents 32 You can load up to the width of ...original document into the ADF until you hear a beep. Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the ADF tray to 35 sheets of the original...
User's Guide - Page 50

... menu, choose System Preferences. 2 Click Print & Fax. 3 Select the printer from the Default Printer pop-up menu, choose to print the even-numbered pages. 12 Click Print. It uses less ink and is not the default printer. If you need to print photos or other high-quality documents, then you can change the default print mode: For Windows users 1 Click...
User's Guide - Page 54

... copy. Copying 54 Making copies 1 Load paper. 2 Load an original document faceup into the ADF. If you select color or black-only printing, the light near your choice comes on. 5 Press . Place these items on the scanner glass. When you purchased a printer without an ADF, then load original documents or photos on the...
User's Guide - Page 58

Scanning stops and the printer returns to print the other side of the document. 8 Press . Copying 58 7 Remove the paper from the paper exit tray, and then reload the paper to the previous menu. Canceling copy jobs To cancel a copy job, press .
User's Guide - Page 59

... computer, and then press . Use the scanner glass for the printer software associated with your operating system. Notes: • If the printer is connected only to a local computer, then the printer will receive the scan. Enter the PIN using the scanner glass, close the scanner lid to avoid dark edges on the scanned image. • Do not load...
User's Guide - Page 68

... Line splits your computer. This way, you can use the same line for the printer, and slow Internet connection on the DSL filter. 3 To continue using a computer for Internet access, connect the computer to install a DSL filter for the analog devices (fax machine, telephone, answering machine) in your network. To minimize interference between the two...
User's Guide - Page 80

... or black-and-white fax. 5 Press to a working if you hear a dial tone. • Load an original document faceup into the ADF or facedown on the scanner glass. • When...you purchased a printer without an ADF, load original documents or photos on the scanned image. Sending faxes using the scanner glass, close the scanner lid to 30 recipients. Sending faxes ADF Scanner glass Use the...
User's Guide - Page 85

... it. Listen to the dial tone to check if the telephone line is not working . Faxing 85 If you hear a dial tone, then the telephone line is working but the first wall jack is working and to a telephone line through the printer. If you hear a dial tone, then the telephone line and the wall jack...
User's Guide - Page 128

...you continue to have connected to a defective port. If the cable is marked with a USB symbol. You may have problems, then try another USB port on the computer. Poor copy or scanned ...USB port of the following : CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL...
User's Guide - Page 130

... : MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER If you did not enter your user information during initial setup, then enter your fax name and fax number. Power supply - A DSL filter minimizes interference between the fax signals and Internet signals on the VoIP adapter, most often labeled as Phone Port or...
User's Guide - Page 149

... WIRELESS ACCESS AGAIN If your wireless settings have already changed ; Notes: • If you change network settings, then change the settings on your access point, then you must run the printer wireless setup again. For Macintosh users 1 Obtain the printer IP address. a From the printer, print a network setup page. This means that your computer is communicating with...
User's Guide - Page 152

...Printer area to most Virtual Private Networks (VPNs). Communication with only the VPN and no other network at the same time, then request the system support person for a short time and then stops working, although apparently nothing has changed... to a wireless printer on your printer works for the VPN to allow split tunneling due to print again. Check the printer model in the Port...
User's Guide - Page 166

... USB 122 cannot receive faxes 132 cannot run fax software 133 cannot scan to computer over a network 129 cannot send faxes 130 changing Power Saver timeout 19 changing printing mode 50 changing temporary settings into default 18 changing wireless settings after installation (Mac) 94 changing wireless settings after installation (Windows) 94 checking an unresponsive printer 116 checking ink levels...
User's Guide - Page 168

... paper jam in the ADF 124 paper jam in the paper support 123 paper jam in the printer 123 paper or specialty media 124 junk faxes blocking 88 K key index 112 L labels 30 printing 37 language changing 117 line filter 68 LiveBox 93 loading documents into the Automatic Document Feeder (ADF) 32 documents on...
User's Guide - Page 171

... settings changing into default 18 tips for copying 54 printing 33 receiving faxes 81 scanning 59 sending faxes 80 top cover 12 transmission report, fax 87 transparencies 31 troubleshooting checking an unresponsive printer 116 contacting technical support 116 fax checklist 129 Service Center 116 solving basic printer problems 116 wireless network 137 troubleshooting, copy scanner unit does...

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