Dell OptiPlex 960 Support Question
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Question posted by macPa on October 11th, 2013
Optiplex 960 Will Not Boot After Installing Power Supply And Systemboard
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Related Dell OptiPlex 960 Manual Pages
Setup and Quick Reference Guide - Page 11
Desktop - Back View
1
23
4
7
6
5
1 expansion card slots (4) 3 power supply check light
5 security cable slot 7 back-panel connectors
2 power supply check button
4 cover-release latch and padlock ring (security screw also an option)
6 power connector
About Your Computer
11
Setup and Quick Reference Guide - Page 35
...
off (no light) - The computer is functional.
The power supply is turned on and is not detecting a physical connection to the power connector (on link integrity light color is located. The power cable must be connected during this test.
Orange, 1000 - DC power supply
Wattage
Mini Tower: 305 W
Desktop: 255 W
Small Form Factor: 235 W
Maximum heat dissipation...
Setup and Quick Reference Guide - Page 41
...power supply test button.If it illuminates, there could be a problem with your motherboard. Troubleshooting Tips
41 Contact Dell (see "Contacting Dell" on page 66).
Contact Dell (see "Contacting Dell" on page 66).
2 If the LED next to boot... (see "Contacting Dell" on the rear of the power supply unit. Suggested Resolution
1 Power off computer, leaving the computer plugged in. If the...
Setup and Quick Reference Guide - Page 43
... peripheral cards from the power supply unit.
• If the system still fails to the operating system.
• Ensure that the display is probably bad.
Light Pattern Steady Amber
Steady Amber
Steady Amber
Steady Amber
Steady Blue
Problem Description Suggested Resolution
Power connector not installed properly.
• Reseat the 2x2 power connector from the PCI...
Setup and Features Information Tech Sheet - Page 2
... USB 2.0 connectors (4) memory card reader)
11 headphone connector
12 microphone connector
13 power supply check button
14 power supply check light
15 cover release latch and padlock ring 16 security cable slot
17 power connector
18 back panel connectors
19 expansion-card slots (4)
Desktop - Front and Back View
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2
3
4
12
11
10
98 7
6
5
13
14 15
16...
Setup and Features Information Tech Sheet - Page 4
...hard drive activity light 11 WiFi (optional) light 13 expansion card slots (2) 15 power supply check light 17 security cable slot 19 back panel connectors
2 slimline flex bay (for... USB 2.0 connectors (6)
11 VGA video connector
12 eSATA connector
13 DisplayPort connector
14 PS2 keyboard connector Mini Tower, Desktop, and Small Form Factor
1
2
3
4
5
6
7
8
9
14
13
12
11
10
1 PS2 ...
Setup and Features Information Tech Sheet - Page 8
.... Drives (continued)
Internally accessible: Mini Tower - two 3.5-inch hard disk drives (HDDs) or two 2.5-inch HDDs Desktop -
A blinking blue light indicates the computer is powered on state.
Small Form Factor - This could be a system board or a power supply problem.
The computer is used. two external 5.25-inch bays, one internal 3.5-inch bay
NOTE: The...
Setup and Features Information Tech Sheet - Page 9
... integrated network adapter)
Power
DC power supply:
NOTE: See the safety information that shipped with your computer for important voltage-setting information. Network activity Yellow blinking light.
Amber/Yellow network adapter)
Off (no light) - light (on integrated 10 - Voltage
115/230 VAC, 50/60 Hz
Power
Mini Tower - 305 W (standard); 255 W (EPA) Desktop - 255 W (standard...
Technology Guide - Page 3
... need to look no further than the OptiPlex 960. And the OptiPlex 960 delivers: Help reduce power consumption-and cost- with Dell's power supply, which is up to a 24-month.... Available with the OptiPlex 960's Energy Star, EPEAT-Gold, TCO, and Blue Angel certification
3 OPTIPLEX MEANS BUSINESS The OptiPlex 960 delivers serious performance in business desktops-and why OptiPlex is a world leader...
Technology Guide - Page 4
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW
FRONT VIEW
1
Hard Drive Activity Light
2 Link Integrity Light
3 Wi-FI Light (optional)
4 Diagnostic Lights
5
Power Button, Power Lights
6... Microphone Connector
BACK VIEW
1
Power Supply Built in Self Test Button
2
Power Supply Status Light
Cover-release latch
3
and padlock ring (security screw
optional)...
Technology Guide - Page 6
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW
FRONT VIEW
1
Power Button, Power Light
2 5.25" Drive Bay
6 Bezel 7 Microphone Connector
3 Headphone Connector 8 3.5" Drive Bay
4 USB 2.0 Connectors (2) 9 Diagnostic Lights 5 Dell Badge
BACK VIEW
1
Expansion card slots (4)
2
Power Supply Built in Self Test Button
3
Power Supply Status Light
Cover-release Latch...
Technology Guide - Page 7
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out ...PCI-E port/SLOT1 and
PCI port/SLOT2)
8
Service Mode Jumper (SERVICE_MODE)
20
Floppy Connector (DSKT)
9
Power Connect (POWER)
21
Internal Speaker (INT_SPKR)
10
Front Panel Connector (FRONTPANEL)
22
Connector for Optional Wireless Card
11 Serial...
Technology Guide - Page 8
...™ 960 TECHNICAL GUIDE
SMALL FORM FACTOR COMPUTER (SFF) VIEW
FRONT VIEW
1
Power Button, Power Light
6 Headphone Connector
2 5.25" Drive Bay
7 Microphone Connector
3.5" Flex Bay for Floppy
3 Drive (optional) or
8 USB 2.0 Connectors (2)
Media Card (optional)
4 Dell Badge
9 Diagnostic Lights
5 Bezel
BACK VIEW
1 Expansion card slots (2) 5 Security Cable Slot
2
Power Supply Check...
Technology Guide - Page 12
... 8GB memory range is less than having to physically visit systems. The OptiPlex 960 supports the latest generation of memory when you use four 2GB DIMMs; ...OPTIPLEX™ 960 TECHNICAL GUIDE
ADVANCED SYSTEM MANAGEABILITY MODES
NOTE: Hardware management mode options allow you to select the right systems management feature support for your install base of systems regardless of the power...
Technology Guide - Page 18
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DETAILED ENGINEERING SPECIFICATIONS
SYSTEM DIMENSIONS (PHYSICAL)
NOTE: System Weight* and ...6.60/167.64*
*Maximum allowable dimensions for full height card options installed in riser within the desktop chassis **These dimensions are for a standard low profile card installed in the desktop/sff chassis
18
MT
DT
SFF
Chassis Volume liters
32.62
15...
Technology Guide - Page 19
...have questions, please contact the manufacture to confirm the output type. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SYSTEM LEVEL ENVIRONMENTAL AND OPERATING CONDITIONS
Temperature Operating Non-Operating (Storage) ...50 to 10,000 ft) -15.2 to 10,668 m (-50 to 35,000 ft)
POWER
Power Supply Wattage
MT APFC
305W1
EPA 255W1
DT APFC
255W1
EPA 255W1
SFF APFC EPA
235W1
235W1
AC input...
Technology Guide - Page 20
...+ dB audio outputs, 90+ dB audio inputs
X
X
X
150 kΩ 150 kΩ 190 Ω
.5 Ω 2W
20 DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
POWER (CONT.)
BTUs/h (based on PSU max wattage) 3.3v CMOS battery (type and estimated battery life)
Power Supply Fan
Compliance: Energy Star Compliant Blue Angel Compliant Climate Savers / 80Plus Compliant FEMP Standby...
Technology Guide - Page 21
...Power consumption (full operation per data rate connection speed) Power consumption (standby operation) IEEE standards compliance (example 802.1P) Hardware Certifications (example FCC, B, GS mark...) Boot...% to a Gigabit Ethernet server and network infrastructure is required. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
COMMUNICATIONS - INTEGRATED INTEL® 82567 GIGABIT ETHERNET LAN 10/100/...
Technology Guide - Page 22
...Fax Speeds Fax Mode Capabilities Error Correction and Data Compression Power Management Upgradeability Video Operating Temperature Operating Humidity Operating System Support...compliance (example 802.1P)
Hardware Certifications (example FCC, B, GS mark...)
Boot ROM Support
Network Transfer Mode (example Full Duplex, Half Duplex) Network Transfer...OPTIPLEX™ 960 TECHNICAL GUIDE COMMUNICATIONS -
Technology Guide - Page 36
... set . Not set . Enable Disabled Enable Deactivated
Power Management
AC Recovery: Auto Power On: Auto Power Time: Low Power Mode: Remote Wake Up: Suspend Mode:
Power Off Disable 12:00 AM Disable Disable S3
Maintenance
Service Tag: SERR Message:
Set by the factory. Not set . DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
BIOS DEFAULTS Drives
BIOS Factory...
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