Dell OptiPlex 960 Support Question
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Question posted by andritear on September 5th, 2013
How To Enter Dell Optiplex 960 Diagnostic Mode
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Related Dell OptiPlex 960 Manual Pages
Setup and Quick Reference Guide - Page 1
Dell™ Optiplex™ 960 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Models DCSM, DCNE, DCCY
www.dell.com | support.dell.com For more
information about your computer.
Setup and Features Information Tech Sheet - Page 1
...
1 hard drive activity light 3 WiFi (optional) light
September 2009
19
2 network link integrity light 4 diagnostic lights
Models: DCSM, DCNE, DCCY, DCSM1F, DCNE1F, and DCCY1F series.
About Warnings
WARNING: A WARNING indicates potential damage to hardware or loss of data if instructions are not followed. Dell™ OptiPlex™ 960 Setup and Features Information
Mini Tower -
Technology Guide - Page 3
...delivers serious performance in a scalable platform you can build a business on the planet. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DELL™ OPTIPLEX™ 960
Professional users seeking a sophisticated, powerful desktop need , with the OptiPlex 960's support for integrated wireless networking Time-saving tool-less cover removal for Help Technology enabling end-user initiated remote...
Technology Guide - Page 4
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW
FRONT VIEW
1
Hard Drive Activity Light
2 Link Integrity Light
3 Wi-FI Light (optional)
4 Diagnostic Lights
5
Power Button, Power Lights
6 Optical Drive
7
Optical Eject Button Drive
8
Optical Drive Filler Panel
Flex Bay (for optional 9 floppy drive or memory
card reader)
...
Technology Guide - Page 5
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
9
Line-in/Microphone Connctor
3 Serial Connector
...
Technology Guide - Page 6
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW
FRONT VIEW
1
Power Button, Power Light
2 5.25" Drive Bay
6 Bezel 7 Microphone Connector
3 Headphone Connector 8 3.5" Drive Bay
4 USB 2.0 Connectors (2) 9 Diagnostic Lights 5 Dell Badge
BACK VIEW
1
Expansion card slots (4)
2
Power Supply Built in Self Test Button
3
Power Supply Status Light
Cover-release Latch...
Technology Guide - Page 7
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
...Jumper Pins
18
Battery Socket (BATTERY)
Riser Connector (uses 19 PCI-E port/SLOT1 and
PCI port/SLOT2)
8
Service Mode Jumper (SERVICE_MODE)
20
Floppy Connector (DSKT)
9
Power Connect (POWER)
21
Internal Speaker (INT_SPKR)
10
Front Panel...
Technology Guide - Page 8
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SMALL FORM FACTOR COMPUTER (SFF) VIEW
FRONT VIEW
1
Power Button, Power Light
6 Headphone Connector
2 5.25" Drive Bay
7 Microphone Connector
3.5" Flex Bay for Floppy
3 Drive (optional) or
8 USB 2.0 Connectors (2)
Media Card (optional)
4 Dell Badge
9 Diagnostic Lights
5 Bezel
BACK VIEW
1 Expansion card slots (2) 5 Security Cable Slot
2...
Technology Guide - Page 9
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SMALL FORM FACTOR COMPUTER (SFF) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS...6
SATA Drive Connectors (3)
7
Internal (FlexBay) USB Connector
17
PCI Connector (SLOT2)
18
Battery Socket (BATTERY)
8
Service Mode Jumper Pins
19
Hard Drive Fan Connector (FAN_HDD)
9
Front-panel Connector (FRONTPANEL)
20
Floppy Drive Connector (DSKT)
10
Power...
Technology Guide - Page 10
...
DT
SFF
Intel Q45 Express Chipset w/ICH10DO
64Mbit (8MB) located at SPI_FLASH on chipset
16KB located at TPM1P2 on chipset
LOM configuration contained within SPI_FLASH - DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
MARKETING SYSTEM CONFIGURATIONS
NOTE: Offerings may vary by region.
Technology Guide - Page 11
... processors identified below will be made available to implement global IT standards by locking in specific product configurations worldwide.
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
PROCESSOR
NOTE: Global Standard Products (GSP) are a subset of Dell's relationship products that are not a measure of configurations managed on a worldwide basis. They ensure the same platform is...
Technology Guide - Page 12
... of the system. This functionality allows IT to physically visit systems. The OptiPlex 960 supports the latest generation of Intel ® vPro™ technology. therefore,...X
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12 DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
ADVANCED SYSTEM MANAGEABILITY MODES
NOTE: Hardware management mode options allow you use a maximum of 4GB of address space.
Technology Guide - Page 13
...or 2 x 2.5"
1 x 3.5" or 2 x 2.5"
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13 To fully utilize 4GB or more of available memory will be less than 4GB. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
MEMORY (CONT.)
800MHz Memory configurations (Cont.) 2GB DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM) 2GB DDR2 Non-ECC SDRAM, 800MHz...
Technology Guide - Page 14
...may have write-capable hardware that has been disabled via firmware modifications.
14 DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DRIVES AND REMOVABLE STORAGE (CONT.)
MT
DT
SFF
3.5" RAID.../s
Combo Drive CD-RW Floppy Disketrv:
Floppy Drive Media Card Reader: (uses Floppy Diskette Drive slot)
Dell 19 in 1 Media Card Reader
SATA 1.5Gbit/s SATA 1.5Gbit/s SATA 1.5Gbit/s
1.44MB 480Mb/s
1....
Technology Guide - Page 21
...Connector Type Data Rates supported Controller Details Controller bus architecture (example PCIe 1.0a x1) Integrated memory Data transfer mode (example Bus-Master DMA) Power consumption (full operation per data rate connection speed) Power consumption (standby operation... low profile card or full height card with optional riser. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
COMMUNICATIONS -
Technology Guide - Page 22
... External Connector Data Transmission Data Speeds Data Standards Fax Speeds Fax Mode Capabilities Error Correction and Data Compression Power Management Upgradeability Video Operating...Coded Modulation (V.92/V.90) TCM - SFF supports low profile card. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE COMMUNICATIONS - Environmental Operating temperature Operating humidity Operating System Driver ...
Technology Guide - Page 36
... Mode: Remote Wake Up: Suspend Mode:
Power Off Disable 12:00 AM Disable Disable S3
Maintenance
Service Tag: SERR Message:
Set by the factory. Not set . Not set .
Not set . DELL™ OPTIPLEX™ 960...: Rear Quad USB: Rear Dual USB: Front USB: PCI Slots: LPT Port Mode: Serial Port #1:
Enable Enable Enable Enable Enable Enable Enable PS/2 Auto
Video
Primary Video:
Auto
...
Technology Guide - Page 38
... Configuration Q9450 4 GB DDR2 800 MHz 2 250 GB 3.5" 7200 RPM SATA2 DVD +/- For this mode, the system CPU was measured using the same microphone distances and measurement techniques defined for the Dell Optiplex 960 MT is as follows1:
Operating Mode
Typical Configuration Declared Sound Pressure (LpA)
High-end Configuration Declared Sound Pressure (LpA)
Operator Position...
Technology Guide - Page 39
... system CPU was m2 easured using the same microphone distances and measurement techniques defined for the Dell Optiplex 960 DT is as follows1: (all values LWAd expressed in bels2; 1 bel=10 decibels, re 10-12 Watts)
Operating Mode Idle
Quiet Configuration Declared Sound Power (LWAd)
3.0
Typical Configuration Declared Sound Power (LWAd)
3.6
High-end Configuration...
Technology Guide - Page 40
... declared in decibels (re 2x10-5 Pa), at 90% utilization with ISO 9296 for this mode, the system CPU was measu2red using the same microphone distances and measurement techniques defined for the Dell Optiplex 960 SFF is as follows1:
Operating Mode
Quiet Configuration Declared Sound Pressure (LpA)
Typical Configuration Declared Sound Pressure (LpA)
High-end Configuration...
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