Dell OptiPlex 960 Support Question
Dell OptiPlex 960 Support Question
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Question posted by lovewamaz on January 9th, 2014
What Key To Press To Run Diagnostics Dell Optiplex 960
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Current Answers
Answer #1: Posted by DellJesse1 on January 9th, 2014 7:51 AM
DellJesse1
Member since:
April 19th, 2012 Points: 1,551,500
Member since:
April 19th, 2012 Points: 1,551,500
lovewamaz,
Below is information on starting the Diags on the Optiplex 960. You can also click the link below to run the onlinen diags as well.
Starting the PSA DiagnosticsYou can start the Pre-boot assessment from the Dell boot menu or when a boot error has occurred.
Boot Menu Start- Press F12 at the Dell logo splash screen to enter the boot menu.
- Select Diagnostics from the boot menu.
During a boot error on systems start you will see the message: "Strike the F1 key to continue, F2 to run the setup utility
Press F5 to run onboard diagnostics".
Press F5 at this prompt to start the Preboot System Assessment
Thank You,
Dell-Jesse1
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Related Dell OptiPlex 960 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM, DCNE, DCCY
www.dell.com | support.dell.com
Dell™ Optiplex™ 960 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. For more
information about your computer.
Setup and Features Information Tech Sheet - Page 1
Dell™ OptiPlex™ 960 Setup and Features Information
Mini Tower - About Warnings
WARNING: A WARNING indicates potential damage to hardware or loss of data if ...13 14 15 16
7
17
8
9 10
12 18
11
1 hard drive activity light 3 WiFi (optional) light
September 2009
19
2 network link integrity light 4 diagnostic lights
Models: DCSM, DCNE, DCCY, DCSM1F, DCNE1F, and DCCY1F series.
Technology Guide - Page 3
... need to tackle any challenge without missing a beat. The stylish new OptiPlex 960 delivers advanced technologies to look no further than the OptiPlex 960. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DELL™ OPTIPLEX™ 960
Professional users seeking a sophisticated, powerful desktop need , with the OptiPlex 960's Energy Star, EPEAT-Gold, TCO, and Blue Angel certification
3
Technology Guide - Page 4
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW
FRONT VIEW
1
Hard Drive Activity Light
2 Link Integrity Light
3 Wi-FI Light (optional)
4 Diagnostic Lights
5
Power Button, Power Lights
6 Optical Drive
7
Optical Eject Button Drive
8
Optical Drive Filler Panel
Flex Bay (for optional 9 floppy drive or memory
card reader)
...
Technology Guide - Page 5
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
9
Line-in/Microphone Connctor
3 Serial Connector
...
Technology Guide - Page 6
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW
FRONT VIEW
1
Power Button, Power Light
2 5.25" Drive Bay
6 Bezel 7 Microphone Connector
3 Headphone Connector 8 3.5" Drive Bay
4 USB 2.0 Connectors (2) 9 Diagnostic Lights 5 Dell Badge
BACK VIEW
1
Expansion card slots (4)
2
Power Supply Built in Self Test Button
3
Power Supply Status Light
Cover-release Latch...
Technology Guide - Page 7
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
9
Line-in/Microphone Connctor
3 Serial Connector
10 USB 2.0 Connectors (6)
4 Link ...
Technology Guide - Page 8
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SMALL FORM FACTOR COMPUTER (SFF) VIEW
FRONT VIEW
1
Power Button, Power Light
6 Headphone Connector
2 5.25" Drive Bay
7 Microphone Connector
3.5" Flex Bay for Floppy
3 Drive (optional) or
8 USB 2.0 Connectors (2)
Media Card (optional)
4 Dell Badge
9 Diagnostic Lights
5 Bezel
BACK VIEW
1 Expansion card slots (2) 5 Security Cable Slot
2...
Technology Guide - Page 9
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SMALL FORM FACTOR COMPUTER (SFF) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
3 Serial Connector
4 Link Integrity Light
5
...
Technology Guide - Page 10
... within SPI_FLASH - OPERATING SYSTEM NOTE: One of your computer, click Start>Help and Support and select the option to view information about your computer. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
MARKETING SYSTEM CONFIGURATIONS
NOTE: Offerings may vary by region. For more information regarding the configuration of the following Operating Systems will be...
Technology Guide - Page 11
They also enable companies to Dell customers. This allows customers to reduce the number of performance. ... configurations worldwide. NOTE: Processor numbers are managed for purchase globally.
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
PROCESSOR
NOTE: Global Standard Products (GSP) are a subset of Dell's relationship products that are not a measure of configurations managed on ...
Technology Guide - Page 12
... to 8GB
1GB 8GB1
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
12 Dell's innovative approach to scalable remote client management offers you use a maximum of 4GB of address space. This functionality allows...physically visit systems. The OptiPlex 960 supports the latest generation of Intel ® vPro™ technology. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
ADVANCED SYSTEM MANAGEABILITY...
Technology Guide - Page 13
To fully utilize 4GB or more of available memory will be less than 4GB.
The amount less depends on the actual system configuration. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
MEMORY (CONT.)
800MHz Memory configurations (Cont.) 2GB DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM) 2GB DDR2 Non-ECC SDRAM, 800MHz, (2 DIMM) 1GB DDR2 Non-...
Technology Guide - Page 14
...drives may not be less. 2 Discs burned with some existing drives and players; DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DRIVES AND REMOVABLE STORAGE (CONT.)
MT
DT
SFF
3.5" RAID 1 ...5Gbit/s
Combo Drive CD-RW Floppy Disketrv:
Floppy Drive Media Card Reader: (uses Floppy Diskette Drive slot)
Dell 19 in 1 Media Card Reader
SATA 1.5Gbit/s SATA 1.5Gbit/s SATA 1.5Gbit/s
1.44MB 480Mb/s
1....
Technology Guide - Page 15
Integrated Intel GMA 45001
MT
DT
SFF
Integrated on operating system, system memory size and other factors.
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SYSTEM BOARD CONNECTORS NOTE: See Detailed Engineering Specifications for port/connector locations USB 2.0 (includes two internal) Serial PS/2 eSATA Parallel Network Connector (RJ-...
Technology Guide - Page 16
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
EXTERNAL PORTS/CONNECTORS (CONT.)
See chassis diagrams section for port/... includes WLAN Antenna connector
AUDIO AND SPEAKERS
ADI 1984A High Definition Audio Internal Chassis Speaker Dell AX210 USB Stereo Speakers Dell AX510/AX510PA Dell Flat Panel Display Soundbar
MT
DT
SFF
Integrated on system board
Optional
Optional
Optional
16 WIRELESS...
Technology Guide - Page 17
.... Technician will be provided by third-party. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
KEYBOARD AND MOUSE
Dell USB Entry QuietKey Keyboard Dell USB Enhanced Multimedia Keyboard Dell Smart Card USB Keyboard Dell Bluetooth Keyboard and Mouse Dell USB Entry Optical Mouse Dell USB Premium 5 Button Mouse Dell Laser Mouse Dell Palmrest Dell Logo Mouse Pad
MT
DT
SFF
Optional
Optional...
Technology Guide - Page 18
... x1 Slot
1
1
1
Risers: (replaces PCIe x16 slot 1 and PCI slot 2 on PC configuration. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DETAILED ENGINEERING SPECIFICATIONS
SYSTEM DIMENSIONS (PHYSICAL)
NOTE: System Weight* and Shipping Weight* is based on ...height card options installed in riser within the desktop chassis **These dimensions are for a standard low profile card installed in the...
Technology Guide - Page 19
Dell recommends only Universal Power Supplies (UPS) based on Sine Wave output for APFC PSUs...see UPS technical specifications). If you have questions, please contact the manufacture to confirm the output type. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SYSTEM LEVEL ENVIRONMENTAL AND OPERATING CONDITIONS
Temperature Operating Non-Operating (Storage) Relative Humidity Maximum vibration ...
Technology Guide - Page 36
... External SATA Password: Password Changes: TPM Security: Execute Disable: Computrace®:
Not set . Enable
Post Behavior
Fast Boot:
Enable
Numlock Key:
Enable
POST Hotkeys:
Enable
Keyboard Errors:
Enable
36
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
BIOS DEFAULTS Drives
BIOS Factory Defaults (All chassis unless noted)
Diskette drive:
USB
SATA-0: SATA-1: SATA-2: SATA-31...
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