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Dell OptiPlex 7010 Support Question

Dell OptiPlex 7010 Support Question

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Question posted by stepalv on August 15th, 2014

Dell Optiplex 7010 How To Run Diagnostics

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Answer #1: Posted by DELLShawnB on August 15th, 2014 5:37 AM
This answer was accepted by the poster of the original question.
DELLShawnB

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Hi stepalv,

With the Optiplex 7010 you have a few different diagnostics options available.

Dell Online Diagnostics

http://www.youtube.com/watch?v=8x1vtJCoaNc

PSA Diagnostics

  1. Restart the computer.
  2. As the computer boots, press <F12> when the Dell Splash Screen appears.
  3. At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics and press <enter>
  4. A graphical menu listing all discovered devices in the system is now displayed and the express diagnostics should run (Takes about 4 minutes).

Dell 32-bit Diagnostics

  1. Restart the computer.
  2. As the computer boots, press <F12> when the Dell Splash Screen appears.
  3. When the Boot menu appears, highlight the Boot to Utility Partition option, or the Diagnostics option and then press <Enter> to start the 32-bit Dell Diagnostics.
  4. Press the <Tab> key to highlight Test System Press <Enter> to continue to 32-bit Diagnostics.

What Dell diagnostic tools can I use to fix hardware problems?

http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=266616

Thanks,


Shawn B

Get Support on Twitter @DellCaresPro

http://www.dell.com/learn/us/en/uscorp1/corp-comm/dell-social-media

Related Dell OptiPlex 7010 Manual Pages

User Manual - Page 1

Front and Back View Of Mini-Tower 1. power button, power light 2. power supply diagnostic light Regulatory Model: D05D, D09M, D03S, D01U Regulatory Type: D05D002, D09M003, D03S002, D01U003 2011 - 12 optical-drive eject button 7. Dell OptiPlex 7010 Setup and Features Information About Warnings WARNING: A WARNING indicates a potential for property damage, personal injury, or death....
User Manual - Page 10

... Dell Inc. and any use on discs and players. Information in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™, ExpressCharge™, Latitude™, Latitude ON™, OptiPlex&#...Intel Corporation in this publication to refer to change without the written permission of Dell Inc. All rights reserved. and other than its own. 10 The Bluetooth&#...
Owner's Manual (Desktop) - Page 1

Dell OptiPlex 9010/7010 Desktop Owner's Manual Regulatory Model: D05D Regulatory Type: D05D002
Owner's Manual (Desktop) - Page 2

...Disc Association (BDA) and licensed for property damage, personal injury, or death. © 2012 Dell Inc. and any use of Microsoft Corporation in the U.S. Notes, Cautions, and Warnings NOTE:.... Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™,ExpressCharge™, Latitude™, Latitude ON™, OptiPlex™, Vostro™, and Wi-Fi...
Owner's Manual (Desktop) - Page 6

... click Shut Down. - Connect your computer and all open programs before turning on your computer. 5. CAUTION: Before touching anything inside your computer, ground yourself by running the Dell Diagnostics. 6 While you shut down the operating system: - Shut down your operating system, press and hold the power button for about 6 seconds to dissipate static...
Owner's Manual (Desktop) - Page 51

.... 5. The Enhanced Pre-boot System Assessment window is launched by the BIOS internally. Note the error code and contact Dell. 51 4 Diagnostics If you solve the problem. The purpose of your computer, run a diagnostic test on a specific device, press and click Yes to help you experience a problem with your hardware. If you are displayed...
Owner's Manual (Desktop) - Page 57

... Core series • Intel Celeron series NOTE: Intel Celeron series is only available for the Dell OptiPlex 7010. Memory Feature Type Speed Connectors: Desktop, Mini-Tower, Small Form Factor Ultra Small Form Factor Capacity Minimum Memory Maximum memory: Desktop, Mini-Tower, Small Form Factor Ultra Small Form Factor Specification DDR3 1600 MHz four DIMM slots...
Owner's Manual (Mini-Tower) - Page 6

... and attached devices did not automatically turn off when you shut down the operating system: - CAUTION: Before touching anything inside your computer, ground yourself by running the Dell Diagnostics. 6 If your computer. 1. While you turn them off after the operating system shutdown process is complete. 2. The computer turns off . Replace the cover. Turning...
Owner's Manual (Mini-Tower) - Page 47

... launched by the BIOS internally. Note the error code and contact Dell. 47 If you are displayed. On the boot menu screen, select the Diagnostics option. The embedded system diagnostics provides a set of your hardware. 4 Diagnostics If you experience a problem with your computer, run a diagnostic test on a specific device, press and click Yes to stop the...
Owner's Manual (Mini-Tower) - Page 53

... on processor type Table 15. Memory Feature Type Speed Connectors: Desktop, Mini-Tower, Small Form Factor Ultra Small Form Factor Capacity Minimum Memory Maximum memory: Desktop, Mini-Tower, Small Form Factor Ultra Small Form Factor Specification ... Intel Celeron series NOTE: Intel Celeron series is only available for the Dell OptiPlex 7010. 6 Specifications NOTE: Offerings may vary by region.
Owner's Manual (Small Form Factor) - Page 1

Dell OptiPlex 9010/7010 Small Form Factor Owner's Manual Regulatory Model: D03S Regulatory Type: D03S002
Owner's Manual (Small Form Factor) - Page 6

... before you connect any external devices, cards, and cables before turning on your computer. 1. CAUTION: Before touching anything inside your computer, ground yourself by running the Dell Diagnostics. 6 Turning Off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all attached devices are turned off. After Working...
Owner's Manual (Small Form Factor) - Page 45

... window is displayed, listing all the detected devices. 4. The diagnostics starts running diagnostics is launched by the BIOS internally. If you wish to stop the diagnostic test. 5. Note the error code and contact Dell. 45 Enhanced Pre-Boot System Assessment (ePSA) Diagnostics The ePSA diagnostics (also known as the Dell logo appears. 3. As the computer boots, press the...
Owner's Manual (Small Form Factor) - Page 51

... for the Dell OptiPlex 7010. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to 8 MB cache depending on processor type Table 15. Table 14. Total Cache Up to view information about your computer. Memory Feature Type Speed Connectors: Desktop, Mini...
Owner's Manual (Ultra Small Form Factor) - Page 1

Dell OptiPlex 9010/7010 Ultra Small Form Factor Owner's Manual Regulatory Model: D01U Regulatory Type: D01U003
Owner's Manual (Ultra Small Form Factor) - Page 6

... the back of the computer. After Working Inside Your Computer After you complete any replacement procedure, ensure you turn off your computer, ground yourself by running the Dell Diagnostics. 6 If your computer and attached devices did not automatically turn them off when you work, periodically touch an unpainted metal surface to your computer...
Owner's Manual (Ultra Small Form Factor) - Page 45

... to help you are present at the computer terminal when the diagnostic tests are performed. 1. On the boot menu screen, select the Diagnostics option. The diagnostics starts running diagnostics is to stop the diagnostic test. 5. Note the error code and contact Dell. 45 The embedded system diagnostics provides a set of options for particular devices or device groups allowing...
Owner's Manual (Ultra Small Form Factor) - Page 51

...Specifications NOTE: Offerings may vary by region. Memory Feature Type Speed Connectors: Desktop, Mini-Tower, Small Form Factor Ultra Small Form Factor Capacity Minimum Memory Maximum memory: Desktop, Mini-Tower, Small Form Factor Ultra Small Form Factor Specification DDR3 1600 MHz... series • Intel Celeron series NOTE: Intel Celeron series is only available for the Dell OptiPlex 7010.
Statement of Volatility - Page 1

... - RTC CMOS BATTERY Volatile battery back-backed No CMOS memory 256 bytes. Dell OptiPlex 9010/7010 CAUTION: A CAUTION indicates either potential damage to hardware or loss of system ... NV components are present on DIMM modules and will depend on the Dell OptiPlex 9010/7010 motherboard: Description Reference Designator Volatility Description User Accessible for basic boot operation...
Statement of Volatility - Page 2

...off state. No data will write the system context to RAM" state or stand-by Dell OptiPlex 9010/7010. Model Number Dell OptiPlex 9010/7010 S0 S1 X S3 S4 S5 X X X Low level format/erase. Primary power .../magnetic Yes media. In addition, to enter S4, the OS will remain in GB. Dell systems will require a complete boot when awakened. Secondary power loss (removing the on the...

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