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Dell OptiPlex 780 Support Question

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Question posted by kchatman71 on September 28th, 2014

Im Getting The Black Screen After Windows Logo. And Can Not Boot In Safe Mode.

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Answer #1: Posted by TommyKervz on September 28th, 2014 11:09 PM

This answer was accepted by the poster of the original question.

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813

1,100
points

Remove the battery

press and hold the power button for 20-30 sec

insert the battery and follow the instructions here on safe mode

Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Dell OptiPlex 780 Manual Pages

Setup and Features Information Tech Sheet (Desktop, Mini-Tower, Small Form Factor) - Page 10

...-2010 Dell Inc. Other trademarks and trade names may be used in trademarks and trade names other countries. Information in this text: Dell, the DELL logo, and OptiPlex are registered trademarks and Core is strictly forbidden. Environmental (continued) Altitude: Operating Storage Airborne contaminant level -15.2 m to 3048 m (-50 ft to 10,000...

Setup and Features Information Tech Sheet (Ultra Small Form Factor) - Page 8

... information for your computer and the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Reproduction of these materials in this text: Dell, the DELL logo, and OptiPlex are registered trademarks and Core is a trademark of Intel Corporation in this document to refer to change without the written permission of Dell Inc.; is...

Dell Mounting Bracket - User's Guide (Ultra Small Form Factor) - Page 2

... of Dell Inc. Dell Inc. Symbol Signal Word Level of Hazard NOTE A NOTE indicates important information that demands attention. Printed in this text: and the logo are trademarks of Dell Inc. Trademarks used in China. Model ARWAL October 2009 Rev. An ELECTRICAL indicates an impending electrical hazard ELECTRICAL which, if not...

Service Manual - Page 1

...Windows, Windows Server, MS-DOS and Windows Vista are not applicable. Dell Inc. is subject to Microsoft® Windows® operating systems are either the entities claiming the marks and names or their products. disclaims any proprietary interest in the U.S. Dell™ OptiPlex™ 780 Service Manual Desktop... text: Dell, the DELL logo, OptiPlex are registered trademarks of Dell ...

Service Manual - Page 4

Shut down your computer. 1. In Windows® XP: Click Start® Turn Off Computer® Turn Off. Replace the cover. Connect ... turn off . The computer turns off when you connect any replacement procedure, ensure you shut down the operating system: In Windows Vista®: Click Start , then click the arrow in this document may require the following tools: Small flat-blade screwdriver...

Service Manual - Page 12

.... 3. Then shut down and restart the computer. If you wait too long and the Windows logo appears, continue to wait until you want to Utility Partition and press . 4. NOTE:... the Windows desktop. When the boot device list appears, highlight Boot to run the Dell Diagnostics from the Drivers and Utilities media. Back to Contents Page Diagnostics Dell™ OptiPlex™ 780 Service ...

Service Manual - Page 13

4. Select the Boot from CD-ROM option from the numbered list. Run Express Test first to run. Write down the...states are shown in the following table. If multiple versions are running the test. Option Function Express Performs a quick test of the screen. Custom Tests a specific device. You can customize the tests you want to increase the possibility of the test and any error ...

Service Manual - Page 14

... Video Memory Test failure 3-4-1 Screen initialization failure 3-4-2 Screen retrace failure Solid Green System is... in a low power state, either S1 or S3. Indicates system has power, but the POWER_GOOD signal is in S0 state, the normal power state of beeps that identifies the problem or that prevents the computer from completing the boot...

Service Manual - Page 15

...1, 2, 3, and 4 on the bank panel. Light Pattern Problem Description The computer is in protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel ...processor failure has occurred. Memory modules are not lit after the computer successfully boots to the operating system. Suggested Resolution Plug the computer into your computer....

Service Manual - Page 16

...this process for memory module/connector placement exist. If the operating system is attempting to boot from the computer for resource conflicts. Back to Contents Page If two or more ... for the devices installed on the screen identifying a problem with a device (such as the floppy drive or optical drive), check system setup to ensure the boot sequence is functioning properly. A possible...

Service Manual - Page 17

...to navigate the System Setup screens. The devices listed on the boot menu depend on your ...OptiPlex™ 780 Service Manual-Mini-Tower, Desktop, and Small Form Factor Boot Menu Navigation Keystrokes Entering System Setup System Setup Simulation System Setup Menu Options Boot Menu Press when the Dell™ logo appears to initiate a one -time boot menu with a list of the valid boot...

Service Manual - Page 18

... settings. PCI information: Displays available slots on a server, not if you can set : USB for Flex Bay is enable No Boot - Boot Sequence Specifies the order in this system. Please disable RAID mode if enabling Image Server. Enables or disables the SATA or ATA drives connected to the system date and time take...

Service Manual - Page 20

... to disabled. Specifies the primary static IP address of the ImageServer with Boot NIC Suspend Mode Sets the power management suspend mode to: S1 S3 (default) NOTE: If the AMT Management Engine (... NOTE: When enabled, the fan runs at full speed. Enables or disables low power mode. Some graphics cards require the SERR Message mechanism be able to remotely wake the system....

Service Manual - Page 21

... with more quickly because it skips certain configurations and tests. MEBx Hotkey sign-on the screen when the computer starts. OS Install This option is disable by default) Keyboard Errors Enables...IP Displays the current license status. Enable F2 = Setup (enabled by default) Enable F12 = Boot menu (enabled by default. System Logs BIOS Events Displays the system event log and allows you...

Service Manual - Page 68

Removing the Standard Back Plate 1. Replacing the Standard Black Plate To replace the standard black plate, perform the above steps in Before Working Inside ...remove from the computer. Back to Contents Page Standard Back Plate Dell™ OptiPlex™ 780 Service Manual-Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. Remove...

Technical Guide - Page 7

... Available in China only Available in select countries LOM configuration contained within SPI_FLASH - DELL™ OPTIPLEX™ 780 TECHNICAL GUIDEBOOK V2.0 MARKETING SYSTEM CONFIGURATIONS NOTE: Offerings may vary by region. Windows 7® operating system Windows Vista® operating system Windows XP® operating system Other OS Media Support MT DT SFF USFF Microsoft®...

Technical Guide - Page 13

... Audio Codec Internal Dell Business Audio Speaker Dell AX210 2.0 Desktop Speakers Dell AX510/AX510PA Flat Panel Soundbar Speakers Dell AY410 ... Dell USB Optical Mouse Dell Laser Mouse Dell Logo Mouse Pad MT DT SFF Optional via add-... profile card or full height card with optional riser. DELL™ OPTIPLEX™ 780 TECHNICAL GUIDEBOOK V2.0 COMMUNICATIONS - MT DT SFF USFF V.92 Data...

Technical Guide - Page 18

... compliance (example 802.1P) Hardware Certifications (example FCC, B, GS mark...) Boot ROM Support Network Transfer Mode (example Full Duplex, Half Duplex) Network Transfer Rate (example 10BASE-T (half... 100 Mb (full/half-duplex) 1000 Mb (full-duplex) 18 DELL™ OPTIPLEX™ 780 TECHNICAL GUIDEBOOK V2.0 AUDIO INTEGRATED ADI 1984A HIGH DEFINITION AUDIO High Definition Stereo support ...

Technical Guide - Page 19

...F) 20% to 80% (non-condensing) Windows® XP, Windows Vista® Ultimate, Windows Vista® Business 32 bit/64 bit, Windows Vista Home Basic WOL, PXE 2.1 Intel®...802.1P) Hardware Certifications (example FCC, B, GS mark...) Boot ROM Support Network Transfer Mode (example Full Duplex, Half Duplex) Network Transfer Rate (example...OPTIPLEX™ 780 TECHNICAL GUIDEBOOK V2.0 COMMUNICATIONS -

Technical Guide - Page 20

DELL™ OPTIPLEX™ 780 TECHNICAL GUIDEBOOK V2.0 COMMUNICATIONS - INTEGRATED LAN (CONT.) BROADCOM NETXTREME 10/100/... on ring) capable Driver upgradeable V.80 Synchronous Access Mode (SAM) can be supported by software applications (not driver) 0~50 degree C 45 degree C 90% max Windows 7,Vista 32/64, Windows XP 32/64 Windows 7,Vista 32/64, Windows XP 32/64 +3.0V~+3.6V, 116.6mW max ...