Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by GemiTWils on March 18th, 2014
Dell Optiplex 360 No Light,will Not Boot
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Current Answers
Answer #1: Posted by freginold on May 15th, 2014 4:22 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, when a desktop computer won't turn on, it's typically one of two things: the power supply unit or the motherboard (assuming you've ruled out the power coming from the wall or surge protector).
Power supplies are generally not terribly expensive. If you're not getting any power at all, the power supply is a likely culprit. It's a much cheaper option to try than the motherboard.
The motherboard is expensive to replace, so if you think the motherboard is the problem (if you've tried the power supply or ruled it out as the problem) it might be cheaper to get a new computer than have the motherboard repaired or replaced.
Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. For more
information about your computer.
Setup and Quick Reference Guide - Page 2
...Windows Vista start button logo are trademarks of Microsoft Corporation in this text: Dell, the DELL logo, OptiPlex, and DellConnect are either potential damage to Microsoft® Windows® ... this document is protected by method claims of certain U.S.
All rights reserved.
Dell Inc.
Reverse engineering or disassembly is strictly forbidden. is prohibited.
and other ...
Setup and Quick Reference Guide - Page 4
Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating System 45 Using...
Setup and Quick Reference Guide - Page 10
Front View
1 11
2
3
4
10 9
8
1 diagnostic lights 3 drive-activity lights 5 drive activity lights 7 microphone connector 9 floppy-drive eject button
11 padlock ring
76
5
2 USB 2.0 connectors (2) 4 power button, power light 6 headphone connector 8 optical-drive tray eject button 10 cover-release latch grip, and cable
security slot
10
About Your Computer Desktop -
Setup and Quick Reference Guide - Page 12
Desktop - Back Panel Connectors
1
2
3
4
9
8
1 parallel (printer) connector 3 network adapter connector 5 line-out connector 7 USB 2.0 connectors (6) 9 serial connector
5 6
7
2 network-activity light 4 link-integrity light 6 line-in (microphone) connector 8 VGA video connector
12
About Your Computer
Setup and Quick Reference Guide - Page 34
Desktop Computer solid green for power-on back panel
push button green light - The blinking amber indicates a problem with the system board. Blinking green ...240-pin connectors one 4-pin connector one 24-pin connector through RJ-45 connector on state amber light - A solid amber light when the computer does not start indicates that the system board cannot start initialization. This indication ...
Setup and Quick Reference Guide - Page 35
... exists between the integrated network adapter) network and the computer. Network activity light (on green light -
Voltage (see the safety information that shipped with your computer for important... (13.9 in) 12.7 kg (28.0 lb)
Specifications - off (no light) - Desktop Computer
35 A blinking green light indicates the computer is not detecting a physical connection to the SATA hard drive...
Setup and Quick Reference Guide - Page 37
... is not receiving power. • Reseat the power cable in a program, see www.dell.com/regulatory_compliance. The computer is either turned off or is properly connected. • If ... messages, see your Service Manual on support.dell.com . Troubleshooting Tips
37 Troubleshooting Tips
CAUTION: Always unplug your computer.
IF T H E POWER LIGHT IS OFF -
NOTE: For detailed troubleshooting ...
Setup and Quick Reference Guide - Page 38
...turns on properly.
• Ensure that any expansion cards, including graphics cards. IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING -
• Ensure that the display is connected and...power strips connected to resume normal operation. The computer is in your Service Manual at support.dell.com).
• Ensure that the processor power cable is connected and powered on, see ...
Setup and Quick Reference Guide - Page 39
.... • Ensure that the memory you set your Dell computer to ensure that your computer.
IF YOU RECEIVE AN...information that shipped with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 41). If necessary, install additional ...page 41). For additional safety best practices information, see "Dell Diagnostics" on page 25 or "Specifications -
The computer does...
Setup and Quick Reference Guide - Page 41
... until you see a message stating that the computer is not available from the Start menu, go to support.dell.com and download the software. Dell Diagnostics
CAUTION: Before you see the Microsoft® Windows® desktop, and then shut down your computing environment. NOTE: If you begin any of your computer and try...
Setup and Quick Reference Guide - Page 42
...the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and Utilities media is appropriate for one time only.
NOTE: If you see the Microsoft® Windows® desktop;... steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that appears and press .
5 Type 1 to start the Dell Diagnostics from the ...
Setup and Quick Reference Guide - Page 44
..." on page 43)
• Microsoft System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next.
The drivers that are used by your... and click Finish to reinstall and follow the prompts on page 46)
1 With the Windows desktop displayed, insert your computer to the operating state that you want to restart the computer.
4...
Setup and Quick Reference Guide - Page 46
...; Windows® System Restore
NOTE: The procedures in certain countries or on certain computers. 1 Turn on the computer. 2 When the Dell logo appears, press several times to access the Vista Advanced Boot Options window.
46
Reinstalling Software Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and...
Setup and Quick Reference Guide - Page 48
... computer, or whether you see the Microsoft® Windows® desktop; then, restart your computer. This selection changes the boot sequence for one time only.
6 Press any open files and exit... Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately. If you wait too long and the operating system logo appears, wait until ...
Setup and Quick Reference Guide - Page 49
... Drivers and Utilities media is a CD or • Drivers for technicians or experienced users.
NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may not be available in certain countries. Operating System Media
Reinstall your operating system
The...
Setup and Quick Reference Guide - Page 53
...Contacting Dell" on page 57.
For the telephone number to support.dell.com, or you call for your region, see "Contacting Dell" ..., or incorrect billing, contact Dell for your region, see "Contacting Dell" on the status of any Dell products that you have a problem...page 57. Have your password
AutoTech Service
Dell's automated support service-AutoTech-provides recorded answers to call ...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
Setup and Quick Reference Guide - Page 60
... setting up, 20
L
license label, 50
P
phone numbers, 57
power power light conditions, 37 troubleshooting, 37
problems restore to previous state, 46
M
media drivers and utilities, 49 operating system, 49
memory troubleshooting, 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45
operating...
Setup and Quick Reference Guide - Page 61
...
T
Terms and Conditions, 50
transferring information to a new computer, 21
troubleshooting, 37, 50 blue screen, 40 computer not responding, 39 Dell Diagnostics, 41 memory, 39
troubleshooting (continined) power, 37 power light conditions, 37 program crashes, 39 programs and Windows compatibility, 40 restore to previous state, 45-46 software, 39-40 tips, 37...
