Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
Find answers below for this question about Dell OptiPlex 360.Need a Dell OptiPlex 360 manual? We have 1 online manual for this item!
Question posted by josooner on April 6th, 2014
Dell Optiplex 360 Does Not Stay Powered On
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer. Models DCSM and DCNE
www.dell.com | support.dell.com Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
.../or other than its own.
Intel, Pentium, Core, and Celeron are trademarks of Dell Inc.;
Models DCSM and DCNE
August 2008
P/N U719F
Rev. NOTICE: A NOTICE indicates...the Windows Vista start button logo are not applicable.
Trademarks used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are registered trademarks of Intel Corporation in this document to avoid the problem...
Setup and Quick Reference Guide - Page 4
Mini Tower Computer 25
4 Specifications - 3 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers ...
Setup and Quick Reference Guide - Page 10
Desktop - Front View
1 11
2
3
4
10 9
8
1 diagnostic lights 3 drive-activity lights 5 drive activity lights 7 microphone connector 9 floppy-drive eject button
11 padlock ring
76
5
2 USB 2.0 connectors (2) 4 power button, power light 6 headphone connector 8 optical-drive tray eject button 10 cover-release latch grip, and cable
security slot
10
About Your Computer
Setup and Quick Reference Guide - Page 11
Back View
1
2
3
4
5
6
1 expansion-card slots (3) 3 power connector 5 padlock ring
2 back-panel connectors
4 voltage selector switch
6 cover-release latch grip, and security cable slot
About Your Computer
11 Desktop -
Setup and Quick Reference Guide - Page 34
Blinking green in sleep state; Desktop Computer A solid amber light when the computer does not start indicates that the system... x16 Front panel control Front panel USB Front panel audio HDA header Processor Memory Power 12 V Power LAN on motherboard (LOM)
Controls and Lights Front of computer:
Power button Power light
one, through PS/2 serial expansion card (low profile) one 25-pin ...
Setup and Quick Reference Guide - Page 35
... the network. Back of computer:
Link integrity light (on yellow blinking light integrated network adapter)
Power
DC power supply:
Wattage
235 W
Maximum heat dissipation For 235-W power supply: 126-W MHD
(MHD)
NOTE: Heat dissipation is calculated by using the
power supply wattage rating.
A blinking green light indicates the computer is not detecting a physical connection...
Setup and Quick Reference Guide - Page 37
...see the program documentation.
Power Problems
CAUTION: Before working inside your computer, read the safety information that shipped with your Service Manual on support.dell.com . Troubleshooting Tips
... If you added or removed a part before opening the cover.
IF T H E POWER LIGHT IS OFF -
NOTE: For detailed troubleshooting information, including responding to start the search....
Setup and Quick Reference Guide - Page 38
... connected to the same electrical outlet
38
Troubleshooting Tips ELIMINATE I N G A M B E R - Press a key on support.dell.com. Some possible causes of interference are securely connected to the system board. • Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
• Ensure that any expansion cards...
Setup and Quick Reference Guide - Page 39
...open programs you set your Dell computer to the Windows Classic view. Mini Tower Computer" on page 41). Desktop Computer" on page 31. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 25 or... modules to see "Specifications - The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
Troubleshooting Tips
39...
Setup and Quick Reference Guide - Page 41
... wait until you see the Microsoft® Windows® desktop, and then shut down your computer.
NOTE: If the Dell Support Utility is checked. For more information about the Dell Support Utility, click the question mark (?) at the top of your computer. 3 When the DELL™ logo appears, press immediately.
To enroll for your...
Setup and Quick Reference Guide - Page 42
...Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and Utilities media is appropriate for one time only.
When the DELL...continue to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the diagnostics utility partition on your hard...When the Dell Diagnostics Main Menu appears, select the test that appears and press .
5 Type 1 to start the Dell Diagnostics from...
Setup and Quick Reference Guide - Page 48
...Boot from which you ordered your computer, or whether you see the Microsoft® Windows® desktop;
This selection changes the boot sequence for one time only.
6 Press any open files and... 3 If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately. then, restart your computer. If you wait too long and the operating...
Setup and Quick Reference Guide - Page 49
...computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to your computer or ...for technicians or experienced users. NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may ship with your ...
Setup and Quick Reference Guide - Page 51
...procedures. If you experience a problem with your computer is experiencing.
2 See "Dell Diagnostics" on page 41 for help with installation and troubleshooting procedures.
Getting Help...the computer cover, first disconnect the computer power and modem cables from a telephone at Dell Support (support.dell.com) for procedures on how to run Dell Diagnostics.
3 Fill out the "Diagnostics...
Setup and Quick Reference Guide - Page 53
...questions most frequently asked by Dell customers about their laptop and desktop computers.
• Dell Support e-mail addresses: mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses: apmarketing@dell.com (Asian/Pacific countries...
Setup and Quick Reference Guide - Page 54
...the telephone number to call for paying shipping expenses. Returning Items for credit.
4 Pack the equipment to Dell. Include a copy of the invoice and a letter describing the reason for the return.
2 Include ...) if the return is for Warranty Repair or Credit
Prepare all items being returned (power cables, software floppy disks, guides, and so on page 56), indicating the tests that you would...
Setup and Quick Reference Guide - Page 59
... cable, 16 power cables, 17
contacting Dell, 51, 57
D
Dell contacting, 51, 57 software updates, 41 Support Utility, 41 technical support and customer service, 52 Technical Update Service, 41
Dell Diagnostics, 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49...
Setup and Quick Reference Guide - Page 60
I
Internet connecting, 20 setting up, 20
L
license label, 50
P
phone numbers, 57
power power light conditions, 37 troubleshooting, 37
problems restore to previous state, 46
M
media drivers and utilities, 49 operating system, 49
memory troubleshooting, 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45...
Setup and Quick Reference Guide - Page 61
...-46
T
Terms and Conditions, 50
transferring information to a new computer, 21
troubleshooting, 37, 50 blue screen, 40 computer not responding, 39 Dell Diagnostics, 41 memory, 39
troubleshooting (continined) power, 37 power light conditions, 37 program crashes, 39 programs and Windows compatibility, 40 restore to previous state, 45-46 software, 39-40 tips, 37...
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