Dell Inspiron One 2020 Support Question
Dell Inspiron One 2020 Support Question
Find answers below for this question about Dell Inspiron One 2020.Need a Dell Inspiron One 2020 manual? We have 2 online manuals for this item!
Question posted by atinari on January 21st, 2013
Computer Does Not Power Up / Light On Cord Is Blinking
My new computer has trouble powering up when first plugged in. I notice that the green light on the cord pulses and clicks when the computer won't turn on. If I unplug the cord from the computer, the light is lit and steady. I've already investigated the power supply - it is not the problem. Sometimes, the power does eventually power up, but then it often shuts down suddenly, losing all power. I assume that is related to the first problem as well. My computer IS protected against viruses and I do have a warranty.
What is the cause of this problem? How can I fix it? I am losing patience with this computer. I need it for work and it is NOT reliable.
If this is a hardware problem, please let me know how to return the computer for a refund or one that works. Thank you.
Current Answers
Answer #1: Posted by NiranjanvijaykumarAtDell on January 22nd, 2013 3:38 AM
NiranjanvijaykumarAtDell
Member since:
May 12th, 2012 Points: 807,180
Member since:
May 12th, 2012 Points: 807,180
Hello atinari,
I am from Dell Social Media and Community.
If the computer is able to power up, follow the link below to run a basic hardware test on your system.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266787
If you get any error code, you can associate it to the list given in the link below.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&docid=583411&doclang=en&l=en&s=gen&cs=
If the system does not power up/if you have a blinking light on the power button, follow the link below for troubleshooting steps.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266435
As you have mentioned that it is a brand new system, you may contact us on the phone/facebook/twitter to assist you and resolve this issue immediately.
If this has not helped you or if you need any further assistance, feel free to message me on Twitter(@NiranjanatDell). I will be happy to assist.
Dell-Niranjan
I am from Dell Social Media and Community.
If the computer is able to power up, follow the link below to run a basic hardware test on your system.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266787
If you get any error code, you can associate it to the list given in the link below.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&docid=583411&doclang=en&l=en&s=gen&cs=
If the system does not power up/if you have a blinking light on the power button, follow the link below for troubleshooting steps.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266435
As you have mentioned that it is a brand new system, you may contact us on the phone/facebook/twitter to assist you and resolve this issue immediately.
If this has not helped you or if you need any further assistance, feel free to message me on Twitter(@NiranjanatDell). I will be happy to assist.
Dell-Niranjan
NiranjanAtDell
Dell Inc
Related Dell Inspiron One 2020 Manual Pages
Specifications (SWF/PDF) - Page 2
... in this text: Dell™, the DELL logo, and Inspiron™ are not followed. and is subject to either trademarks or registered trademarks of Intel Corporation in trademarks and trade names other than its own.
2012 - 04
Rev.
disclaims any manner whatsoever without notice. © 2012 Dell Inc. A00 WARNING: A WARNING indicates...
Specifications (SWF/PDF) - Page 3
Contents
1 Technical Overview 7
Inside View of Your Computer 7 System Board Components 8
2 Before You Begin 11
Turn Off Your Computer and Connected Devices 11 Safety Instructions 11 Recommended Tools 12
3 After Working Inside Your Computer 13 4 Stand Cover 15
Removing the Stand ...
Specifications (SWF/PDF) - Page 5
... Assembly 57
Removing the Power-Button Assembly 57 Replacing the Power-Button Assembly 59
21 Processor Heat-Sink 61
Removing the Processor Heat-Sink 61 Replacing the Processor Heat-Sink 63
22 Processor 65
Removing the ...
Specifications (SWF/PDF) - Page 7
....
For additional safety best practices information, see the Regulatory Compliance Homepage at dell.com/regulatory_compliance. Inside View of Your Computer
3
2 1
4 5 6
7
14
13
8
12 9
11 10
1 power-button board 3 optical-drive assembly 5 fan 7 memory module(s) 9 system board 11 wireless Mini-Card 13 hard-drive assembly
2 chassis 4 converter board 6 processor heat-sink 8 coin...
Specifications (SWF/PDF) - Page 9
... (FANC1)
3 camera cable connector (WEBCAM) 4 converter-board cable connector (CONVERTER)
5 hard-drive and optical-drive power cable connector (SATAP1)
6 optical-drive cable connector (SATA_ODD)
7 hard-drive cable connector (SATA_HDD)
8 power-button and hard-drive activity light cable connector (PWRCN1)
9 IR-cable connector (IR_IN)
10 display-cable connector
11 wireless Mini-Card connector...
Specifications (SWF/PDF) - Page 11
...and close all open files and exit all open programs. 2 Click Start and click Shut down and then the computer turns off your computer. 1 Save and close all open files ...safety precautions, working inside the computer. CAUTION: Only a certified service technician is unplugged, press and hold the power button for shut-down instructions. 3 Disconnect your computer, read the safety information ...
Specifications (SWF/PDF) - Page 12
... tools: • Phillips screwdriver • Hex nut driver • Plastic scribe
12 | Before You Begin CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. When connecting cables, ensure that you disconnect a cable, pull on its connector or on its pull...
Specifications (SWF/PDF) - Page 13
... so may damage your computer and all screws and ensure that no stray screws remain inside the computer. Failure to their electrical outlets
CAUTION: Before turning on your computer • Connect your computer.
After Working Inside Your Computer | 13
Specifications (SWF/PDF) - Page 22
... the hard-drive assembly to the chassis. 2 Slide and lift the hard-drive assembly and then disconnect the power and data
cable from the connector on the hard drive.
2
3
4
1
1 chassis 3 hard-drive assembly
2 screw (3) 4 power and data cable
3 Remove the screws that secure the hard-drive cage to the hard drive. 4 Lift...
Specifications (SWF/PDF) - Page 23
...-drive cage with the screw holes on the hard drive.
2 Replace the screws that secure the hard-drive cage to the hard drive. 3 Connect the power and data cable to the chassis. See "Replacing the Stand" on the chassis and slide the hard-drive assembly
into place.
Postrequisites
1 Replace the back...
Specifications (SWF/PDF) - Page 25
...Remove the stand. See "Removing the Stand Cover" on page 19. Procedure
1 Disconnect the power and data cable from the connector on page 11.
Removing the Optical Drive
Prerequisites
1 Remove the... to the chassis. 3 Slide the optical-drive assembly out of the optical-drive bay.
23
1
1 power and data cable 3 screw
2 optical-drive assembly
Optical Drive | 25 See "Removing the Stand" on page...
Specifications (SWF/PDF) - Page 26
... assembly into the optical-drive bay until it is fully seated. 5 Replace the screw that secures the optical-drive assembly to the chassis. 6 Connect the power and data cable to the connector on page 18. 3 Replace the stand cover. See "Replacing the Stand" on the optical-drive assembly. Postrequisites
1 Replace the...
Specifications (SWF/PDF) - Page 57
...See "Removing the Back Cover" on page 17. 3 Remove the back cover. Removing the Power-Button Assembly
Prerequisites
1 Remove the stand cover. See "Removing the System-Board Shield" on page ....com/regulatory_compliance. See "Removing the Stand Cover" on
page 35.
Power-Button Assembly | 57 20 Power-Button Assembly
WARNING: Before working inside your computer, read the safety ...
Specifications (SWF/PDF) - Page 58
... the connector (PWRCN1) on the system board.
2 Make a note of the power-button and hard-drive activity light cable routing and remove it from the routing guides.
3 Remove the screw that secures the power-button assembly to the middle frame.
4 Slide the power-button assembly toward the top of the computer and then lift...
Specifications (SWF/PDF) - Page 59
... the screw hole on the middle frame.
3 Replace the screw that secures the power-button assembly to the middle frame. 4 Route the power-button and hard-drive activity light cable through the
routing guides. 5 Connect the power-button and hard-drive activity light cable to the connector
(PWRCN1) on page 13. See "Replacing the Stand...
Specifications (SWF/PDF) - Page 60
60 | Power-Button Assembly
Specifications (SWF/PDF) - Page 95
... so you must watch for the F2 prompt to wait until you see the Microsoft Windows desktop. NOTE: Before you change the settings for this keystroke is recommended that the keyboard has ...and the operating system logo appears, continue to appear
and then press immediately. Entering System Setup
1 Turn on (or restart) your computer. 2 During POST, when the DELL logo is displayed, watch for...
Specifications (SWF/PDF) - Page 96
... settings listed in the Setup Item. System Setup Screens
The system setup screen displays current or changeable configuration information for your computer, including installed hardware, power conservation, and security features. Setup Item -
This field is divided into three areas: the setup item, active help screen, and key functions.
Press the up...
Specifications (SWF/PDF) - Page 102
... Disabled (Disabled by default)
Allows you to configure the behavior of your computer after it recovers from a power failure Power Off, Power On, or Last Power State (Power Off by default)
Allows you to enable or disable the computer from turning on automatically Enabled or Disabled (Disabled by default)
Allows you to set the computer to...
Specifications (SWF/PDF) - Page 105
...in case you wait too long and the operating system logo appears, continue to a USB port. 2 Turn on page 95. 2 Use the arrow keys to highlight the Boot menu option and press to run ... all available boot devices. 4 On the Boot Device Menu choose the device you see the Microsoft Windows desktop. NOTE: If you want to a USB memory key, highlight USB Storage Device and press . On completion...
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