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DIRECTV HR24 Support Question

DIRECTV HR24 Support Question

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Question posted by ckalLD on July 16th, 2014

Directv Hr24 Will Not Connect With Whole-home

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Related DIRECTV HR24 Manual Pages

System Manual - Page 5

... Connected If a professional installed your receiver was designed to accommodate several models of the biggest box office movies from pushing the POWER button to recording your programming package. • You must subscribe to the DIRECTV® Whole-Home DVR service in your favorite programs. This user guide applies to the DIRECTV Family! If your DIRECTV® Receiver...
System Manual - Page 11

...-15, for required grounding of the metal structure of the dish antenna. Note to Satellite Dish Installer: This reminder is to remove the power cord. CAUTION: Avoid moisture to the unit could impair performance or damage your DIRECTV® Receiver while it is connected to rain or moisture. Also, never spill liquid on the...
System Manual - Page 15

... use for a particular shortcut. You'll see information about that change function depending on any show . 2 3 4 5 6 7 Shortcut Buttons You can move back to the DIRECTV Interactive services home page. Chapter Chapter Chapter Chapter Chapter Chapter Chapter Chapter 1 Your Remote Control Navigation and Destination Buttons The buttons in the middle of particular screens...
System Manual - Page 73

... Get program information instantly, including description, length and rating Record a single episode or an entire series Order DIRECTV CINEMA™ right on your phone (available for the iPhone, Android™, Palm® Pre™, ... and Windows Phone 7), no need to have your receiver connected to a phone line Record to any program and set your home Go to find any DIRECTV DVR in your...
System Manual - Page 79

... connected, unless it is shared by an installer during your HD DVR and HD Non-DVR receivers are networked, it in one remote viewing per DVR at a time. Note: To access DIRECTV® Whole-Home DVR service functionality, you need a DIRECTV HD DVR receiver (models HR24, HR20-HR23 with DECA), an additional Whole-Home-capable receiver (models H25, H24, HR24...
System Manual - Page 81

...DIRECTV® Whole-Home DVR service is authorized, as well as the Playlist sharing settings for all networked HD DVRs. Set Playlist Sharing Options (HD DVR only): During initial setup, if the receiver...Setup," "Whole-Home" and then...receivers. You can change sharing options at any time. View Status: To view the Whole-Home...3 4 DIRECTV® Whole-Home DVR Service (High-Definition Receivers) 4. ...
System Manual - Page 93

...Connections Your Phone Connection Connecting your receiver to a land-based telephone line saves you money because it allows you to purchase DIRECTV CINEMA movies and Pay-Per-View events without calling DIRECTV... will need to interfere with your digital satellite receiver; It is also used to a digital PBX phone system - Connections for sports package subscriptions and is required for...
System Manual - Page 105

... getting or to your DVR Playlist Sharing preferences or to create or change the names of each receiver location. To learn more, read "DIRECTV® Whole-Home DVR Service" in off -air (terrestrial) antenna connected to repeat the satellite setup procedure. However, you can use this option to set up; You must have a built-in...
System Manual - Page 111

... the mode switch to the DIRECTV position to put the remote control in place correctly. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on your DVR: 1. Follow these potential trouble areas: cabling, pointing the satellite dish, phone connection and access card. 7. First make...
System Manual - Page 116

... RESET button behind the door on the front of the receiver or by unplugging the receiver for 15 seconds and then plugging it back in good weather, contact a professional installer to clear and your DIRECTV DVR and the satellite dish for loose or broken connections. - Severe weather (rain, snow, hail etc.) may be an obstruction...
System Manual - Page 126

... other document showing that you paid for the cost of shipping to receive warranty service. Limited 90-Day Warranty DIRECTV warrants your DIRECTV Plus® DVR (Model Number: R16, R22) or DIRECTV Plus® HD DVR (Model Number: HR20, HR21, HR22, HR23, HR24) and any included accessories against defects in material or workmanship for parts...
System Manual - Page 131

... (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV • Trade Name: DIRECTV • Type of Equipment: DIRECTV Satellite Receiver • Model Number: R or HR Federal Communications Commission (FCC): This equipment complies with...
System Manual - Page 132

...with the instructions, may find the following measures: • Reorient or relocate the receiving satellite dish antenna. • Increase the separation between the equipment and the DIRECTV Receiver. • Connect the equipment into an outlet on a circuit different from the U.S. However there is connected. • Consult the dealer or an experienced radio/TV technician for compliance...
System Manual - Page 134

... with this DIRECTV Satellite Receiver does not disable your alarm equipment. DIRECTV, Inc. 2230 E. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to the network, the telephone company may request that you have questions about what will disable alarm equipment, consult your home has...
System Manual - Page 135

... will apply to modify, supplement, update and otherwise alter the Software via software download or other treaties. B. All title and intellectual property rights in connection with the Receiver. DIRECTV reserves the right to such Software as integrated with, incorporated into, and in violation of such Software is void. Use of any applicable law...
System Manual - Page 157

... have DECA Connected Home Adapters connected to your HD DVR, you must use a professionally installed Internet Connection Kit to connect to the Internet. If you have Whole-Home DVR Service and are having difficulty accessing the DIRECTV CINEMA service or Media Share features, check to all of a Broadband DECA similar to an HR24 or H24 receiver with Whole-Home DVR...
System Manual - Page 160

... end of the Ethernet cable to the Ethernet port of a regular router). Ethernet Cable Wireless Transceiver DVR Receiver Step 1: Connect your DIRECTV HD Receiver to the wireless adapter Connect one end of the Ethernet cable to network your DIRECTV HD DVR. Ethernet cable plugs into an electrical outlet. You must have initialized your wireless device for...
Quick Start Guide - Page 3

... network connection you will receive this Congratulations screen. (See Figure A.) Figure A If your HD DVR does not immediately recognize the network connection, you will need: Cat5 Wiring in different areas of your home Router HD DVR Indirect Connection Ethernet Cable HD DVR Step 1 If you can plug into in your Connection method. Figure B Network Your DIRECTV Plus...
Quick Start Guide - Page 5

... Plugged into Wall Outlet HD DVR Step 5 Verify that You are Connected! QUICK START GUIDE 5 You should choose Powerline. (See Figure B.) Figure A Figure B Network Your DIRECTV Plus®HD DVR - Connect Your DIRECTV Plus®HD DVR To Your Home Network POWERLINE CONNECTION Step 4 Connect the other end of the Ethernet cable to choose your HD DVR...
Quick Start Guide - Page 6

... other end of the wireless transceiver. You should choose Wireless. (See Figure B.) Figure A Ethernet cable connects to the LAN port of a regular router). Connect Your DIRECTV Plus®HD DVR To Your Home Network WIRELESS CONNECTION A wireless connection uses your own wireless router and a wireless transceiver to send data from your Wireless device. A Wireless Router (in...

DIRECTV Knowledge Base Results

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  • DIRECTV On-Screen Error Messages: Please Call Customer Service X733
    ... on your screen: "For ordering information, please call customer service at 1-800-531-5000. Connect your DIRECTV Receiver to a phone line if it for damage and replace if necessary. If you have a phone line connection to work in your home. If the problem persists, you don't hear a dial tone, the problem is prevented from...
  • DIRECTV On-Screen Error Messages: Please Call Customer Service X733
    .... If you may be experiencing difficulties with your wall jack. Reset the receiver by temporarily disconnecting your receiver's line and plugging in a regular phone. and Pay Per View Phone Connections - Upgrade Equipment Receivers Sat-Go Remote Controls Satellite Dish Non-DIRECTV Devices Mobile Receiver Accessories On-Screen Error Messages: Please Call Customer Service X733 Problem You...
  • DIRECTV What do I need to get DIRECTV HD and how much will it cost?
    ... called HD Access) costs $10 a month and is what you add your first HD or HD DVR receiver to your home. You also might be connected to DIRECTV HD today, sign in HD. What do I get HD? To upgrade to HD receivers. Upgrade to share your recorded programs with any TV in DIRECTV Whole...

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