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Question posted by markpyburn on March 16th, 2018

Ink Cartridges Are Not Being Recognised

i have the correct ink cartridges but some of the coloured inks are not connecting to the sensors in the cartridge rack and the printer is refusing to print. its frustrating because its an intermittent fault and i really only need to print in black and white!

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Answer #1: Posted by Odin on March 17th, 2018 7:52 AM

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Odin

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Cartridges occasionally are defective. Replace yours; you'll probably be able to get a refund. Make sure you have Canon's OEM version.

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Related Canon iX7000 Manual Pages

iX7000 series Getting Started - Page 1

Please keep it in hand for future reference. Photo Printer series Getting Started Read Me First Make sure to read this manual before using the printer.

iX7000 series Getting Started - Page 3

... Computers (Wired LAN Connection Only) Set Up the Printer Turn on them. Wired LAN Connection Install the software and connect the printer to a computer. USB Connection Install the software and connect the printer to a network. Setup Additional Computers Install the software on additional computers to use the printer on the printer, then install the Print Head and ink tanks.

iX7000 series Getting Started - Page 4

Set Up the Printer Preparation ■ Devices Required to Connect to Computers USB Connection Wired LAN Connection USB cable The USB cable supplied with the printer is required. Set Up the Printer Router, etc. LAN cable A network device (router, etc.) and LAN cable are required.

iX7000 series Getting Started - Page 5

...; cleaning sheets Cassette The USB cable is used during the network setup procedure. Print Head 5 ink tanks (PBK, BK, Y, M, C) clear ink tank power cord USB cable • Manuals • Setup CD-ROM (containing the drivers, applications and on the printer, remove all orange tapes and protective sheets from the inside and outside of the...

iX7000 series Getting Started - Page 6

... place any object on top of another person. • Do not install the printer where an object may fall into the printer when opening covers, resulting in malfunction. • For details on it. The ... in the onscreen manual: Basic Guide. Set Up the Printer It may fall inside the printer, resulting in the Cleaning Sheet Holder (A). Insert the Cassette (B) against the back end of...

iX7000 series Getting Started - Page 7

Turn the Power On 1 2 3 A B Plug the power cord into the back right of the printer, then connect the other end to the wall outlet. Make sure that the POWER lamp (B) lights green. • Do NOT connect the USB cable or LAN cable at this stage. Set Up the Printer Turn on the printer (A).

iX7000 series Getting Started - Page 8

... Holder (C) moves to it. Set Up the Printer • The Print Head Holder makes a noise as it moves. Do not drop or apply excessive pressure to the installation position. • Handle the Print Head carefully. Make sure that the printer is turned on. Install the Print Head 1 2 B C A Open the Paper Output Tray (A) and the Top...

iX7000 series Getting Started - Page 9

... handling these items. Set Up the Printer Remove the Print Head from the silver package. The printer may not print properly if you touch them. • There may not print properly if you touch it stops. The printer may be some transparent or light color ink on the inside of the bag the Print Head comes in, or the...

iX7000 series Getting Started - Page 11

ink may not print properly if you touch them . • If the Top Cover is left open ink port (C) on the bottom of the ink tank; Install the Ink Tanks 1 2 A Remove the ink tank from its package. Do not drop or apply excessive pressure to the right. The printer may splash. B C Remove and discard the orange protective cap...

iX7000 series Getting Started - Page 12

3 4 Tilt the ink tank, then insert it clicks. When the installation is completed properly, the Ink lamp lights red. • Match the labels when installing. 10 Set Up the Printer Make sure that the color of the slot. Press the PUSH mark on the ink tank firmly until it under the label and against the back end of the label matches the ink tank.

iX7000 series Getting Started - Page 13

... flashing because ink is flashing. Install all the ink tanks. Do not open the Top Cover while the lamp is stirred inside the printer. • Once you have installed the ink tanks, do not remove them unnecessarily. • If an Alarm lamp (F) flashes orange, make sure that the Print Head and the ink tanks are correctly installed.

iX7000 series Getting Started - Page 14

Remove the orange tape in the direction of the arrow from the clear ink tank. 12 Set Up the Printer Pinch the tab and push back to open. Install the Clear Ink Tank 1 2 3 A Open the Clear Ink Tank Cover (A). B Open the Clear Ink Tank Locking Cover (B).

iX7000 series Getting Started - Page 15

Replace the Clear Ink Tank Locking Cover, then press the center firmly until it unnecessarily. • If an Alarm lamp (C) flashes orange, make sure that the clear ink tank are correctly installed. 4 5 6 C Insert the clear ink tank straight. Close the Clear Ink Tank Cover. • Once you have installed the clear ink tank, do not remove it clicks. Set Up the Printer 13

iX7000 series Getting Started - Page 22

When clear ink replenishment is printed in black and blue. 20 To Use the Printer by Connecting to a Computer Please wait. After the installation is complete, perform Print Head Alignment by referring to "When Printing Becomes Faint or Colors are Incorrect" in the on page 54, then click Execute. Wait until the pattern printing ends (about 5 minutes to clear...

iX7000 series Getting Started - Page 32

..." on page 54, then click Execute. Wait until the pattern printing ends (about 5 minutes to start printing because ink replenishment is located inside the printer (as shown in the illustration). • When opening the Top Cover, the Print Head Holder moves automatically. 30 To Use the Printer by Connecting to a Computer After the installation is complete, perform...

iX7000 series Getting Started - Page 37

... □ Print Head Alignment B A C F E Load two sheets of the ink information screen. Please wait. To Use the Printer by referring to "When Printing Becomes Faint or Colors are Incorrect"... printer to a Computer 35 After the installation is in progress, × appears in black and blue. When clear ink replenishment is complete, perform Print Head Alignment by Connecting...

iX7000 series Getting Started - Page 62

...(1-866-251-3752). www.usa.canon.com QT5-2699-V02 XXXXXXXX ©CANON INC.2009 PRINTED IN THAILAND www.canontechsupport.com Toll-Free Live Tech Support- (1-800-828-4040) under warranty... at www.canonestore.com CANON U.S.A. Ordering Information The following ink tanks are compatible with this printer. INC. Getting Help from Canon Email Tech Support - One Canon Plaza, Lake Success,...

Network Setup Troubleshooting - Page 3

...; For details on how to print the network information of the printer, refer to "Printing the Printer's Network Setting Information" on page 4. Check 2 Is the printer connected to a network? If the printer is not connected to a network, perform setup again by referring to "Wired LAN Connection" (Macintosh: P.32) in the printed manual: Getting Started. The Printer is Not Displayed (Detected...

Network Setup Troubleshooting - Page 6

... the procedures in "Wired LAN Connection" (Windows: P.23, Macintosh: P.32) and onward in the Setup Completion dialog box. • The Set Port Name dialog box is displayed. 2 Change the port name. • Port names should consist of the printer. • When you do not need to enter. Printing will start. Changing the Port...

Network Setup Troubleshooting - Page 8

... notice. Print Head/Ink Total 3,584 nozzles (BK/Y/PBK each 512 nozzles, C/M each 512 x 2 nozzles) Communication protocol Wired LAN Network Specifications TCP/IP Supported Standards: IEEE802.3u (100BASETX)/IEEE802.3 (10BASE-T) Transfer speed: 10M/100Mbps (auto switching) Minimum System Requirements Conform to Windows Vista, first uninstall software bundled with the Canon inkjet printer. •...