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Canon i960 Series Support Question

Canon i960 Series Support Question

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Question posted by osdoctor on September 11th, 2015

Prints The Wrong Colors, Does Not Recognize Ne Full Cartridge

Hi. My i960 prints great black, clear, everything OkThe colors are printed wrongly - the cartridges are in the correct sockets and even though I thought perhaps the amount was low in Cyan and Magenta replacing had no (good) results. Also unser the utilities it does not register these 2 new full cartridges althouh it did register the new blacj before them

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Answer #1: Posted by TheWiz on September 11th, 2015 6:08 AM
TheWiz

Member since:
October 13th, 2011

Points: 25,383,424
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I recommend calling Canon support at 1-800-652-2666. They can walk you through some troubleshooting and determine whether it needs to be sent in for repair.

Related Canon i960 Series Manual Pages

i960_spec.pdf - Page 1

... convenient front-panel Direct Print Port, and print! You'll replace only the color that complements the capabilities ...color saturation with over 5.7 million droplets per inch. The Canon i960 Photo Printer offers digital photographers the superior performance, high speed and superb quality that runs out, rather than the entire cartridge-a real cost advantage when printing high-intensity color...
i960_spec.pdf - Page 2

... Printer and Accessories i960 Photo Printer Auto Duplex Printing Unit Paper Feed Cassette Unit Ink Tanks BCI-6Bk Black BCI-6PC Photo Cyan BCI-6PM Photo Magenta BCI-6C Cyan BCI-6M Magenta ...800-OK-CANON Canon U.S.A., Inc. The USB-IF logos are trademarks of Apple Computer, Inc., used under license. As an ENERGY STAR® partner, Canon U.S.A., Inc. Technical Information* Color Photo Print Speed...
i960 Quick Start Guide - Page 6

...Borderless Photographs with Windows 38 Printing Borderless Photographs with Macintosh 41 Printing Maintenance Replacing an Ink Tank 44 When Printing Becomes Faint or Colors are Incorrect 49 Printing the Nozzle Check Pattern 50 Print Head Cleaning 53 Print Head Deep Cleaning 55 Aligning the Print Head 57 Troubleshooting Cannot Install the Printer Driver 63 Print Quality is Poor or Contains...
i960 Quick Start Guide - Page 18

... the desired document, then click Delete. Note z For details about other printer driver functions, refer to confirm the status of paper loaded in the printer if Plain Paper has been selected in Media Type first. Basic Printing (4) Select Color Options from the pull-down menu. (6) Click Print. To cancel a job in the list, click Stop...
i960 Quick Start Guide - Page 32

... also access the online help in the Page Setup dialog box or the Print dialog box. „ Adjusting Print Quality Features that can be controlled with the printer driver. in either of your print-outs. The i960 automatically adjusts printer settings to improve print quality based on the media type (plain paper, Photo Paper Pro, and so...
i960 Quick Start Guide - Page 34

... Application Program" on page 26. 2 Click the Effects tab. 3 Select the Photo Optimizer PRO check box. 4 Click OK. 29 Use this feature to compensate for unsatisfactory color balance and over- or underexposure before printing. 1 Open the Printer Properties dialog box. To automatically optimize the image: Photo Optimizer PRO automatically adjusts the photographs taken with...
i960 Quick Start Guide - Page 43

... the steps below to produce color prints of the print blurred. Note Media Types Suitable for Borderless Printing z Media types compatible with EasyPhotoPrint using the Borderless Printing mode. Printing on the hard disk. 1 Start Easy-PhotoPrint. (1) Store the photographs you are loading in the printer. - To ensure optimum printing results, select the correct media type that matches...
i960 Quick Start Guide - Page 46

... must be installed. Selecting the wrong media type may produce the print in the printer. - Follow the steps below to slow down. Boarderless Printing may not assure high print quality on paper other than the above may deteriorate the print quality or may affect the colors or cause printing to produce color prints of the print blurred. The Image Selection tab...
i960 Quick Start Guide - Page 49

... in the order of Cyan, Photo Cyan, Black, Yellow, Photo Magenta, Magenta. • Cyan: BCI-6C • Photo Cyan: BCI-6PC • Black: BCI-6BK • Yellow: BCI-6Y • Photo Magenta: BCI-6PM • Magenta: BCI-6M „ Knowing When to Replace Ink Tank If an ink tank needs replacing, the POWER lamp will not print properly if the wrong ink tank is...
i960 Quick Start Guide - Page 53

... optimal print quality, use an ink tank within six months of ink, replace the ink tank with an empty ink tank, problems may not function properly if it . Color ink is... protective cap once you continue printing with a new one immediately. The print head holder moves to maintain the printer's capabilities. z Color ink consumption may not be ejected correctly. If you have removed it...
i960 Quick Start Guide - Page 54

... When printing becomes faint or colors are incorrect, even if ink remains in the printer driver settings. If it . Step 1 "Printing the Nozzle Check Pattern" on page 50 If the print quality is poor If white stripes are probably clogged. z Open the front cover and make sure that all the orange tape of ink, replace it...
i960 Quick Start Guide - Page 55

... paper in the printer. Note Nozzle check pattern printing can also be executed from the print head nozzles, and to determine whether the ink ejects properly from the printer itself. Printing Maintenance Printing the Nozzle Check Pattern Print the nozzle check pattern to verify print head alignment. Use this function when printed results are blurred or the color is incorrect...
i960 Quick Start Guide - Page 62

... Printer Properties Dialog Box Directly from the Start Menu" on simple (semi-automatic) print head alignment, refer to print without shifts in the printer. 2 Open the Printer Properties dialog box. This section deals with the manual print head alignment that the ink tanks are correctly installed. 1 With the printer on, load a sheet of Letter-sized papers in the color...
i960 Quick Start Guide - Page 69

... Blurred/ Colors are Wrong / White Streaks appear Ink tank is not seated properly/Ink tank is empty, replace the ink tank. On the Main tab, click High for higher print quality. 1. the print-side up menu, and then confirm that the Media Type selected matches the paper loaded. Check that the correct ink tanks are installed...
i960 Quick Start Guide - Page 70

... abrasion. In the Print dialog box, select Color Option from the pop-up menu. 2. Select the Prevent paper abrasion check box and click Send. See "Media Types Suitable for Borderless Printing" on page 41. Click the Maintenance tab and then Custom Settings. 3. Click OK when the confirmation message appears. 1. Open the Printer Properties dialog box...
i960 Quick Start Guide - Page 72

... system support USB 2.0, it may be installed correctly so that the printer is not recognized. 1. Your cable does not support USB 2.0. USB hub. The grayed-out printer icon is for the port that does not... appear. Note When Reduce spool data size is set, the print quality may be lost. You connect to the Connect the printer directly to a computer running Windows XP, the screen shows the...
i960 Quick Start Guide - Page 82

... Background Images on Documents (Windows) Adding Illustrated Effect to Documents Printing the Entire Image in Single Color Printing in Grayscale Reversing the Page Printing Order Printing on Nonstandard Size Paper Reducing the Sound of Printer Operation Registering Printer Driver Settings Printing Media Compatible Media Types Envelopes High Resolution Paper Glossy Photo Paper Photo Paper Pro...
i960 Quick Start Guide - Page 83

...Black printing (text pattern) Max Speed (Custom Setting 5): 10 ppm Standard: 4.3 ppm Color printing Max Speed (Custom Setting 5): 10 ppm Standard: 3.8 ppm Photo printing (PR-101 A4) Standard: 0.99 ppm Print width: 203.2 mm max. (8.0 in) (for Borderless Printing: 216.0 mm / 8.5 in) Resident print... Specifications Printer Printing resolution: 4800 X 2400* dpi. Print speed * * Print speed may...
i960 Quick Start Guide - Page 91

... 82 Replacing an Ink Tank 44, 49 RESUME/CANCEL button 11, 13 S Safety Precautions 80 Saving Driver Setting 32 Speciality Media 7 Specifications 78 T Tech support 84 Transparencies 7 Troubleshooting 62 T-Shirt Transfers 7 Turning on the Printer 2 U Uninstalling the printer driver 73 Using Specialty Media 6 V Vivid Photo 30 W Warranty 83 When Printing Becomes Faint or Colors are...
i960 Quick Start Guide - Page 11

... the printer, you must carry out print head alignment on . If the connection is recognized, the printer driver will be automatically installed. 3 Place the Setup Software & User's Guide CD-ROM in the Windows screen, then double-click the CD-ROM icon. • If the language selection screen appears, select a language, then click the OK button...

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