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Canon PIXMA MX722 Support Question

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Question posted by jandcrogers on March 29th, 2016

Support Code 6001 Printer Pixmamx722

I try and pront and all I get is support code 6001. I turn off the printer but when I turn it back on the same code comes up

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Answer #1: Posted by jdfitchett on March 29th, 2016 8:43 PM

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jdfitchett

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The 6001 error is a generic internal error code. Unfortunately, it could mean one of many things. To resolve the 6001 error, please follow the following steps:

1. Turn off the printer and disconnect the power cord and USB cable.

2. Remove paper from the automatic sheet feeder (in the back).

3. Gently pull jammed paper out, if any.

3-1. If paper is visible from the ASF, use both hands to pull the paper out slowly.

3-2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

4. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

5. Check ASF with a bright light to check for obstructions. Remove any if found.

6. Open the rear cover to check if the paper is jammed.

7. Pull out the cassette and check if the paper is jammed inside the cassette area.

8. Load paper back into the ASF or cassette.

9. Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.), if that dont work go tohttp://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer.

please let me know if that was helpful

Related Canon PIXMA MX722 Manual Pages

Setup Guide - Page 2

... Connection Wireless Connection Preparation for Connection Printer Setup Setup Procedure Selection Push Button Method Standard setup WPS Other setup (Advanced setup) Disable WEP WPA/WPA2 Wired Connection Preparation for the printer. Setup Guide This guide provides information for setting up a network connection for Connection Cable Connection Printer Setup Character Entry Troubleshooting

Setup Guide - Page 3

...personal information to a third party. • This printer cannot be used over a wireless connection without an access point, is not supported. Press the MENU button (A) on the Operation Panel ...administrator. • Take added care when connecting to a network that the printer is turned on your system environment. b Printer Setup 1. If the power is a risk of the network device vary ...

Setup Guide - Page 4

... Button Method screen is enabled. Use the buttons (A) to the Network by Entering the Access Point's Settings Directly on the printer When you are unsure if your access point or router supports this technology, press the Stop button. 2. Push Button Method → d-A Select the most suitable connection method from the following. •...

Setup Guide - Page 5

...-Fi lamp on the right appears, press the COPY button (A). When the left screen appears, press the OK button. 4. When the screen shown on the printer flashes while searching for or connecting to the access point manual. 2. The network connection setup is now complete. d-A Push Button Method d Connection Using WPS 1. Press...

Setup Guide - Page 6

One of the screens below will be displayed on the printer. 5. Make sure that the network password is case-sensitive. 8. Enter the network password (WEP key or passphrase). Character entry is correct. Select your access point, ...

Setup Guide - Page 8

When the screen shown on the printer within 2 minutes. The network connection setup is now complete. Press the OK button. 5. Press ... the left screen appears, press the OK button. 9. Select Push button method. 4. The (blue) Wi-Fi lamp on the printer flashes while searching for or connecting to the access point manual. 7. Press and hold the WPS button on pressing the WPS button...

Setup Guide - Page 13

... port from the top located on the left side at the same time. • When using a router, connect the printer and computer to the manual supplied with security measures, as there is turned on. b Cable Connection You will need an Ethernet cable (sold separately). 1. For details on your personal information to a third...

Setup Guide - Page 14

Press the MENU button (A) on the printer. 2. Use the buttons (A) to the USB port. Press the OK button. 6. Do not connect it to select Setup in the next screen. 3. Select Device settings. 5. Press the OK button. Select LAN settings. 7. c Printer Setup 1. Press the OK button (B). 4. 2. Connect the printer and a network device (router, etc.) with an Ethernet cable (A).

Setup Guide - Page 16

... DEF 3 ghi GHI 4 jkl JKL 5 mno MNO 6 pqrs PQRS 7 tuv TUV 8 wxyz WXYZ 9 0 - . Enter characters using the Numeric buttons. 3. SP Each time you press this printer when the Numeric buttons (A) on the Operation Panel are lit. Repeat 1 and 2 to switch between lower case mode "abc", upper case mode "ABC" and numeric...

Setup Guide - Page 17

... via "ANY" SSID, etc.) is disabled or the stealth mode is already turned on, turn it off, then turn it back on. • Check the access point name/network name and network...left Function button (A) on ? Troubleshooting Standard setup  The Target Access Point is not supported on this printer. • For details on how to change the security protocol (encryption standard) and configure ...

Setup Guide - Page 19

...on how to check the specifications of the access point, refer to check the MAC address of the printer will be other causes.  WEP  Failed to connect to check MAC address. If the..., check the WEP key (hexadecimal) created automatically on the access point, then enter it on the printer. • For details on the access point, change settings so that the WEP key entered for ...

Setup Guide - Page 21

...to change the communication standard to something other than TKIP or change the settings of the printer. 1. See also the sections below to change settings so that the passphrase entered for...If encryption is correct. Press the MENU button. 2. Make sure that the MAC address of the printer will be used as the communication standard. • For details on how to check the MAC ...

Setup Guide - Page 23

...WPS setup was not completed within a specified time. • Is the network device (router, etc.) turned on . Press the WPS button on how to check the settings of the access point, refer to .... The screen appears when an error occurs. If the network device is already turned on, turn it off, then turn it back on ? The screen appears when connections are being attempted from multiple access...

Setup Guide - Page 24

...is disabled or the stealth mode is Not Detected • Is the network device (router, etc.) turned on? See also the sections below: • If SSID broadcast (connection via "ANY" SSID, etc...Select Use one AccessPoint only, then press the OK button. If the problem is not supported on this printer. • For details on the access point, change the security protocol (encryption standard)...

Setup Guide - Page 26

If the network device is already turned on, turn it off, then turn it back on ?  Disable  Failed to connect to the access point. • Is the network device (router, etc.) turned on .

Setup Guide - Page 27

... WEP key number by entering wireless connection settings of the printer will be other causes. Make sure that the MAC address of the printer directly. In addition, when using an access point that automatically... automatically on the access point, then enter it on the printer. • For details on how to check the specifications of the printer. 1. If the problem is not resolved, there may be...

Setup Guide - Page 28

... 2. Select Device settings, then press the OK button. 4. To specify the IP address of the printer, follow the procedure below. 1. Select LAN settings, then press the OK button. 5. Select Manual setup... inactive, enable the DHCP function or specify the IP address (IPv4 only) of the printer and configure wireless connection settings again.  The device may not be able to connect...

Setup Guide - Page 29

... encryption standard is not resolved, there may be other causes. For details on how to change the settings of the printer will be other than TKIP or change the settings of the printer. 1. Press the MENU button. 2. If the problem is set as the communication standard. • For details on how to...