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Canon PIXMA MP499 Support Question

Canon PIXMA MP499 Support Question

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Question posted by jsdx4 on November 29th, 2014

How Do I Fix 'error Message 5b00'

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Answer #1: Posted by Odin on November 29th, 2014 1:59 PM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

Points: 41,236,640
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Following are the explanation and resolution as provided by Canon:

A service error has occurred.

Resolution:

  1. Turn off the printer.
  2. Disconnect the power cable.
  3. Open the printer cover.
  4. Check for any orange protective tape or white polystyrene and remove if necessary.
  5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
  6. Close the cover.
  7. Reconnect and turn on.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility....

You can of course use any repair service you like. For one authorized by Canon, you can phone 800-828-4040.


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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Network Setup Troubleshooting - Page 4

... access point or contact its manufacturer. B D When you have only one . Check Settings Screen is Displayed Action The message appears when multiple access points with the same name are in Check 4 of "Set Printer IP Address Screen is displayed. • For details on how to check the network key of the access...
Network Setup Troubleshooting - Page 5

... Canon software is active. • For details on , then click Connect (A). If the warning message appears, set to prevent unauthorized access to communication. • DHCP function A function to automatically assign required information (IP address, etc.) to computers, printers or other devices connected to the network. • IP address A numerical identification assigned to...
Network Setup Troubleshooting - Page 8

... Panel while they are detected. WPS "E > 2 > 0" is Displayed Check The message appears when an error occurs. Configure the settings after completing the settings. Check the access point settings, then ...A function to automatically assign required information (IP address, etc.) to computers, printers or other devices connected to the network. • Privacy separator feature A function to ...
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Network Guide - Page 2

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Network Guide - Page 4

... a direct connection to the printed manual: Network Setup Troubleshooting. • Place the machine and computer on your personal information to a third party. • If an error message appears or if you connect to a network that is not protected with security measures, there is not supported.
Network Guide (MAC) - Page 1

> Installing Your Multifunction to Your Network for the First Time PIXMA MP499 Mac OS 1
Network Guide (MAC) - Page 2

> Installing Your Multifunction to Your Network for the First Time PIXMA MP499 Mac OS Preparing to Connect My Multifunction to My Network 3 Network Requirements 3 Notes on Wireless Connection 4 Installing the Drivers & Software 5 Registering the Printer & Scanner 14 2
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> Installing Your Multifunction to Additional Computers on Your Network PIXMA MP499 Windows OS 1
Network Installation Guide - Page 2

> Installing Your Multifunction to Additional Computers on Your Network PIXMA MP499 Windows OS Preparing to Connect My Multifunction To My Network 3 Network Requirements 3 Notes on Wireless Connection 4 Using the Machine from Additional Computers 5 Registering the Printer & Scanner 10 2
Network Installation Guide - Page 4

... Connection • The configuration, router functions, setup procedures and security settings of disclosing data such as your personal information to a third party. • If an error message appears or if you connect to a network that is not protected with the network connection, refer to the printed manual: Network Setup Troubleshooting. • Place...
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Network Installation Guide (MAC) - Page 2

> Installing Your Multifunction to Additional Computers on Your Network PIXMA MP499 Mac OS Preparing to Connect My Multifunction To My Network 3 Network Requirements 3 Notes on Wireless Connection 4 Using the Machine from Additional Computers 5 Registering the Printer & Scanner 10 2
Network Installation Guide (MAC) - Page 4

Preparing to Connect My Multifunction To My Network > An "Ad-hoc connection," which establishes a direct connection to a third party. • If an error message appears or if you have trouble with security measures, there is not supported. Notes on Network Connection • The configuration, router functions, setup procedures and ...
Obtaining Network Key - Page 2

> Obtaining Your Network Key PIXMA MP499 Windows OS Introduction 3 Download the Canon PIXMA Wireless Setup Assistant 4 Using the Canon PIXMA Wireless Setup Assistant 6 Troubleshooting 10 2
Obtaining Network Key - Page 6

... Assistant Using the Canon PIXMA Wireless Setup Assistant Step One Open the Access Points window. If you are installing the latest driver from download, re-run the the driver/network installation by double-clicking the driver file you are installing from the CD-ROM, select Custom Install, printer driver / MP Drivers, and...
Obtaining Network Key (MAC) - Page 3

Obtaining Your Network Key PIXMA MP499 Mac OS Introduction 4 Download the Canon PIXMA Wireless Setup Assistant 5 Using the Canon PIXMA Wireless Setup Assistant 7 Troubleshooting 13 3
Obtaining Network Key (MAC) - Page 7

... Assistant Using the Canon PIXMA Wireless Setup Assistant Step One Open the Access Points window. If you are installing from download, re-run the the driver/network installation by double-clicking the driver file you are installing the latest driver from the CD-ROM, select Custom Install, printer driver / MP Drivers, and...
Obtaining Network Key (MAC) - Page 11

... displayed, select either one of them. (Either one will find the name(s) in the Access Point window (you will be fine.) • To use the printer together with the multiple Access Points, click the Manual Setup button for setup instead of the Connect button. 11 Click the access point name(s) specified...
Obtaining Network Key (MAC) - Page 13

Troubleshooting Troubleshooting If the message "The Printer could not be connected to the specified access point" is using (e.g. the one . 13 In such a case, please select the other one your neighbor is displayed when clicking the Connect button, you may have selected the network name (Access Point name (SSID)) you are not using ).

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