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Canon PIXMA MP470 Support Question

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Question posted by cgurkas on September 2nd, 2015

Paper Is Getting Stuck Code 5100 Comes Up. What Do I Do?

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Answer #1: Posted by Odin on September 2nd, 2015 3:01 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,710

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Canon, at http://www.canon-europe.com/support/consumer_produ..., offers the following:

Resolution:

Turn off the printer.
Disconnect the power cable.
Open the printer cover.
Check for any orange protective tape or white polystyrene and remove if necessary.
Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
Close the cover.
Reconnect and turn on.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page...

If professional service is needed, you may of course use any service facility you like. For a referral to one authorized by Canon, phone 800-652-2666.

IMPORTANT: Paper jams are often elusive. Before engaging professional service, see http://www.computerhope.com/issues/ch000980.htm.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related Canon PIXMA MP470 Manual Pages

MP470 series Quick Start Guide - Page 5

...Handling the Original Document 9 Loading Printing Paper 12 Copying 20 Making Copies 20 ...Paper Jams 67 Error Message Appears on the Computer Screen 68 Error Message Appears on a PictBridge Compliant Device 70 Cannot Print Properly via Bluetooth Communication 71 Cannot Print Properly from a Photo Index Sheet 71 Cannot Remove a Memory Card 71 Scanning Problems 72 The Document Cover Comes...

MP470 series Quick Start Guide - Page 17

... 13 Plus Double 101D Sided*4*7 1 sheet Left - Printer Driver Setting Plain Paper Envelope High Resolution Paper Plain Paper Glossy Photo Paper Glossy Photo Paper Matte Photo Paper Glossy Photo Paper Photo Paper Plus Glossy Photo Paper Pro Photo Paper Plus Glossy Photo Paper Plus Double Sided Photo Paper Plus Glossy T-Shirt Transfers *1 Paper with the Paper Thickness Lever set to the right...

MP470 series Quick Start Guide - Page 18

*3 Proper feeding of paper may be stuck to one sheet at a time. *6 We recommend that you load at a time to around half (around 0.2 inches / 5 mm in paper stack height). *4 Available only when printing from the Paper Output Tray before continuously printing to avoid blurs and discoloration. *7 This paper cannot be used in Macintosh®. *8 When copying...

MP470 series Quick Start Guide - Page 19

.... Note z Align the edges of the paper before loading it can cause paper jams. z You cannot print on postcards affixed with its various printers, see "Using Specialty Media" on Plain Paper z You can cause the paper to 105 gsm (non-Canon genuine plain paper) 1 Flatten the four corners of paper neatly before printing. Non-standard sizes: 2.13...

MP470 series Quick Start Guide - Page 20

... with Windows" on page 29 or "Printing with the Paper Thickness Lever set to the right. See (4) "Paper Handling" on -screen manual. 3 Load the paper. (1) (1) Load the paper in the printer driver. 2 Prepare to load paper. (1) Open the Paper Support, then pull out the Paper Support Extension. (2) Open the Paper Output Tray. (3) Open the Output Tray Extension. (4) Adjust the...

MP470 series Quick Start Guide - Page 22

.... In Macintosh, select DL Envelope or #10 Envelope in Paper Size. (3) Select Landscape in Page Size. Up to set the printer driver setting properly. Important Be sure to 10 envelopes can ...manual. (3) (A) Printing orientation (B) Make sure the flaps are folded. 3 Specify the settings in the printer driver. (1) Select Envelope in Media Type. (2) Select the size for envelopes. or Comm. If you ...

MP470 series Quick Start Guide - Page 23

... size and Media type by pressing the Settings button in the printer driver. Before Using the Machine 19 For details on printer driver settings, see "Printing with Windows" on page 29 or "Printing with the print side facing UP. (2) Pinch the Paper Guide and slide it against the left . (2) (3) 2 Specify the page size...

MP470 series Quick Start Guide - Page 33

... application software. 3 Select Print on the application software's File menu. 4 Make sure that Canon XXX Printer (where "XXX" is your machine's name) is only displayed when the on the machine and load the paper in Select Printer, and click Preferences (or Properties). 5 Specify the required settings and click OK. Printing from Your Computer...

MP470 series Quick Start Guide - Page 34

Note For details on the printer driver functions, click to print using an appropriate application software. 3 Select Page Setup on the application ...File menu. 8 Select Quality & Media in the machine. See "Turning the Machine On and Off" on page 8 and "Loading Printing Paper" on page 12. 2 Create a document or open a file to view the PC Printing Guide on -screen manual is not displayed even...

MP470 series Quick Start Guide - Page 42

...Head position. If lines are not satisfactory, performing Print Head Alignment may improve print quality. See "Getting the Ink Status Information" on page 46. z Make sure that a FINE Cartridge has not ... print head nozzles on page 39. z Increase the Print Quality setting in the printer driver settings. If print results are missing or if white streaks appear After cleaning the...

MP470 series Quick Start Guide - Page 52

1 Open the Paper Output Tray. 2 Make sure that the machine is left open for more than 10 minutes, ...(2) 48 Routine Maintenance z Do not touch the metallic parts inside the machine. Important If the Scanning Unit (Printer Cover) is turned on, lift the Scanning Unit (Printer Cover), then pull the Scanning Unit Support (A) down the FINE Cartridge. (1) (2) Remove the FINE Cartridge. ...

MP470 series Quick Start Guide - Page 54

... back to get your fingers caught. Caution Be sure to hold the Scanning Unit (Printer Cover) firmly, and be careful not to its original position, and then gently close the Scanning Unit (Printer Cover). z... the Print Head position is performed automatically. z When you start printing after the Scanning Unit (Printer Cover) is closed, see "An Error Message Is Displayed on the LCD" on page 44....

MP470 series Quick Start Guide - Page 55

... outlet. If you remove the power cord or switch off instead. z If the print head nozzles get clogged, printouts will become blocked by dried ink. Just as around 30 seconds. (3) Unplug the power... the Print Head to turn off the machine, the machine automatically puts a protective cap on the paper in the Print Head for a long period of a ballpoint pen or marker becomes dry and unusable...

MP470 series Quick Start Guide - Page 58

... Routine Maintenance The Maintenance/settings screen is displayed. (4) Use the { or } button to select Maintenance, (A) Load the paper after performing cleaning again, the protrusions inside the machine may get dirty, so we recommend performing cleaning regularly. If it feeds through the machine. Clean them according to the left. Note When performing Bottom...

MP470 series Quick Start Guide - Page 61

...cannot be correctly detected. Install the appropriate FINE Cartridge. Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly. Contact your Canon Service representative. Replacing... out. Troubleshooting 57 U140 The FINE Cartridge may not be installed properly. See "Getting the Ink Status Information" on the LCD, take the corresponding action described below....

MP470 series Quick Start Guide - Page 63

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MP470 series Quick Start Guide - Page 65

..." on page 65 Troubleshooting 61 In borderless printing, uneven coloring may reduce the quality of the loaded paper? You cannot make this manual. To copy or to "Printing Photographs from a computer Confirm by using the printer driver. z Check 3: If the problem is not resolved, there may be other causes. Also, if you...

MP470 series Quick Start Guide - Page 66

... memory card mode. In this case, the print result may be stuck between the contact points. Many types of the paper. For detailed information on the printable side, refer to be improved...not installed properly Remove the FINE Cartridge, then reinstall it. / There is loaded with the paper. 62 Troubleshooting „ Colors Are Unclear Cause Action Color correction is removed. (A) Print ...

MP470 series Quick Start Guide - Page 67

... content, the printing surface may be reduced at the top and bottom edges of paper to set the page size correctly. See "Aligning the Print Head" on -screen manual. Note To prevent the inside of the machine from getting stained, set the lever to the left . For details, refer to "Printing Area...

MP470 series Quick Start Guide - Page 68

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