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Canon PIXMA MG5320 Support Question

Canon PIXMA MG5320 Support Question

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Question posted by rouchi on January 4th, 2013

Error 6a81

my printing stopped and the error message showed up on the screen.  I could not fix it, so uninstalled the printer from my computer and reinstalled it.  but during the installation when I turned the printer on, the message was there again.

Current Answers

Answer #1: Posted by slswan2 on March 9th, 2013 11:59 PM
This answer was accepted by the poster of the original question.
slswan2

Member since:
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This error indicates that something is blocking the carriage from moving (the carriage is the part of the printer that holds the ink cartridges)

This can be from a piece of paper being caught in the carriage path, or a mechanical issue like a broken gear

First, sharply unplug the printer while it is powered on, then double check these instructions for removing all paper jams (click below):

Especially look inside the printer where the carriage moves back and forth to make sure nothing is jammed in there and is blocking the path:

Remove all paper from the paper feed and blow it out with compressed air a few times > With a flashlight look in the paper feed

Make sure there is no foreign object like a paper clip in there
While the printer is still off, press and hold the power button for 3 minutes > Load 1 sheet of paper into the paper tray
Finally, while holding down the stop/cancel button, plug the printer back in, and power on the printer if it doesn't do so automatically. Now see if the error is gone.

Turn the printer off, then press and hold all 4 of these buttons together

Power
Copy (may just be a black diamond with line through the middle)
Cancel (may just be red circle with downward triangle inside)
OK

Keep them held down for about 10 seconds
Let go of the power button, but still hold the other 3 buttons
After a few more seconds, go ahead and release all the buttons

If the error is not cleared, please take another look inside the printer with a flashlight, especially in the purge unit area where the printhead parks when shut down, is there anything you see that is preventing the printhead from moving all the way to the right of the printer?

If you can move the printhead carriage freely back and forth on the rail, but you are still getting the error, then you will need to replace the printhead. However, if it won't budge, and/or continues to stay seated when it should move over automatically, then there is a broken gear or the carriage motor/assembly has become defective. Either way, if the warranty is out, it may be more cost effective to buy a new printer, but you may certainly call 1-800-652-2666 first to get a quote on the repairs to make a final decision.

Related Canon PIXMA MG5320 Manual Pages

MG5300 series Specifications - Page 1

... 164 feet/50 m * Effective range varies depending on a PC with Windows 7, Windows Vista or Windows XP pre-installed. • Windows: Uninstall software bundled with the Canon inkjet printer before upgrading from Windows Vista to Windows 7, then install the bundled software again. • Some functions may be formatted as Mac OS Extended (Journaled) or Mac...
Installation Guide - Page 1

> Installing Your Multifunction to Your Network for the First Time PIXMA MG5320 Mac and Windows OS 1
Installation Guide - Page 2

> Installing Your Multifunction to Your Network for the First Time PIXMA MG5320 Macintosh and Windows OS Preparing to Connect My Multifunction to My Network 3 Network Requirements 3 Notes on Wireless Connection 4 Installing the Drivers & Software 5 2
Installation Guide - Page 4

...of disclosing data such as your personal information to a third party. • If an error message appears or if you have trouble with security measures, there is a risk of the network... To My Network > An "Ad-hoc connection," which establishes a direct connection to the printed manual: Network Setup Troubleshooting. • Place the machine and computer on your network administrator ...
Installation Guide - Page 6

... wireless setup is built in no time. You'll be printing wirelessly in to select Wireless Connection on your network for the first time, a step-by-step walk through the easy to follow instructions. Installing the Drivers & Software > Installing the PIXMA MG5320 on Your Wireless Network If you are installing your printer on the Connection Method Selection screen. 6
Installation Guide - Page 7

Installing the Drivers & Software
Quick Guide - Page 3

...damage suffered by Canon. To print background colors and images, follow the steps below to unavoidable reasons. Click Show Details or (Down Arrow). 3. Read Me First Notes on Online Manual Usage How to Print Notes on Online Manual Usage &#...without prior notice to customers. In addition, Canon may suspend or stop the disclosure of this guide due to display the Print dialog options, then select the...
Quick Guide - Page 5

... is Microsoft Windows Vista operating system. 5 AirPrint and the AirPrint logo are trademarks of Apple Inc. • IOS is used under license. • Google Cloud Print, Google Chrome, Android and Google Play are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Quick Guide - Page 6

...'s model name) load paper" in the search window and perform a search • Troubleshooting Errors You can search for target pages in the search window. Example: When you want to load... paper Enter "(your product's model name and a support code. Example: When the following error screen appears Enter "(your product's model name) 1000" Search Tips You can obtain more accurate search ...
Quick Guide - Page 7

... by entering the function name as well. Example: When you want to learn how to print collages with My Image Garden Enter "My Image Garden collage" in the search window and perform a search 7 Note • The displayed screen varies depending on a scanning procedure page Refer to "Color Settings Tab" for your model...
Quick Guide - Page 8

...• Available functions and settings vary depending on your scanner or printer. General Notes (Quick Menu) Quick Menu is subject to the ...you agree to the license agreement. The screen for selecting the folders to be subject to be used. ...website. Click the image displayed in Image Display or to edit/print selected items, you must agree to the license agreement by following...
Quick Guide - Page 10

... and others in which slide shows are displayed. It is available when My Image Garden, an application enriched with useful functions such as photo printing and scanning, is found, you want to use . Add frequently used applications, etc. Quick Menu Screens (1) Shortcut Menu (2) Image Display (1) Shortcut Menu The menu that you like is installed.
Quick Guide - Page 23

.... In addition, control-click a function icon to the Shortcut Menu. (3) Model Name Area The printer/scanner model name registered in the Preferences dialog is displayed. Add to Shortcut Menu Adds the selected function to display a menu containing the following commands. ...
Quick Guide - Page 29

... menu. • Click (Preferences Dialog) displayed at the bottom of Quick Menu compatible scanners installed on your computer. 29 Select Model Printer Displays the printer model name. Click to display a list of the Main Menu. • Click the printer/scanner model name displayed in the Registered Model Name area in the Preferences dialog may...
Quick Guide - Page 30

...XXX is the model name.) Note If an all-in-one according to display a notice screen in which you click OK in the Region or Country Settings dialog. Login Information Login Settings ... dialog. If there is selected for update information automatically. In that case, select one inkjet printer is update information, the NEW mark appears on (Notices) in which you save the Email ...
Quick Guide - Page 32

... complete in the following cases. • A Quick Menu compatible printer/scanner driver is not installed on how to your computer. • The printer/scanner driver installation is not complete. The printer/scanner was off while installing the driver. 32 Troubleshooting Printer/Scanner Does Not Appear in the List Printers and scanners do not appear in the Select Model...
Quick Menu Guide - Page 3

... in this guide due to display the menus. Note • In Windows 8, print in Format & Options. 3 Select (Tools) > Print > Page setup.... 2. Select Page Setup... from the File menu. 3. In addition, Canon may suspend or stop the disclosure of this guide. Select the Print Background Colors and Images checkbox. • In Internet Explorer 8 1. from the...
Quick Menu Guide - Page 5

... trademark of Microsoft Corporation in the U.S. and licensed to Canon Inc. • All other countries. • Internet Explorer is used under license. • Google Cloud Print, Google Chrome, Android and Google Play are either registered trademarks or trademarks of Google Inc. • Adobe, Photoshop, Photoshop Elements, Lightroom, Adobe RGB and Adobe...
Quick Menu Guide - Page 6

... search window and perform a search • Troubleshooting Errors You can obtain more accurate search results by entering keywords in this guide. Enter keywords in the search window and perform a search 6 You can search for target pages in the search window. Note • The displayed screen may vary. • Searching for Functions You...
Quick Menu Guide - Page 8

... Downloading My Image Garden • To display recommended items in Image Display or to edit/print selected items, you must agree to the following the procedure below, images saved in folders ... fees apply. • In this guide, descriptions are mainly based on your scanner or printer. The screen for selecting the folders to be used. Click the image displayed in Image Display. 1. ...

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