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Canon PIXMA MG3220 Support Question

Canon PIXMA MG3220 Support Question

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Question posted by khillside on October 30th, 2015

Scanner Does Not Work Following Upgrade Of Imac To El Capitan Os

Recently upgraded my IMAC to OS El Capitan 10.11.1. Now scanner on Cannon MG3220 does not work, even after installing available software. Any hope??

Current Answers

Answer #1: Posted by Odin on October 30th, 2015 12:12 PM
This answer was accepted by the poster of the original question.
Odin

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Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Answer #2: Posted by khillside on October 30th, 2015 12:31 PM
khillside

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I wrote the question but was able to solve the problem with some help. I believe the key is clicking on System Preferences, and double-clicking on "Printer and Scanner."

In the Printer List, you must delete the MG3220.

Then, open Library and double click on "Container." Drag the BJPrinter folder to the Trash. Empty trash.

Restart computer and them go to Cannon's website, enter model if needed, and click on "Drivers & Software" if not already on screen. Download and install the CUPS Printer Driver and series Scanner Driver. When I first scanned I was asked if I wanted to use scanner with TWAIN. I believe I clicked "no" and everything worked. Thanks everyone for your help.

Related Canon PIXMA MG3220 Manual Pages

Installation Guide - Page 1

> Installing Your Multifunction to Your Network for the First Time PIXMA MG3220 Windows OS 1
Installation Guide - Page 5

...; Log on as the administrator (or a member of your computer during the installation process. • Internet connection may apply. Follow the on , a warning message may be required during restarting. Consult the internet service provider. • It may appear that Canon software is turned on -screen instructions and do not remove the Setup CD...
Installation Guide - Page 6

... time, a step-by-step walk through of the wireless setup is built in no time. Simply insert the Setup CD-ROM that shipped with your PIXMA. Be sure to follow instructions. Installing the Drivers & Software > Installing the PIXMA MG3220 on Your Wireless Network If you are installing your printer on the Setup Procedure Selection screen. 6
Installation Guide - Page 7

Installing the Drivers & Software
Network Guide - Page 2

Connecting to the Network If any of the following steps to apply the new configuration settings to your Router or Access Point •You want to use a different wireless network •Router settings have been changed. Please complete the following situations exist •You have replaced your multifunction. 2
Network Guide - Page 5

... the drivers needs to be necessary to restart your computer during the installation process. Follow the on the computer environment or the number of application software to the computer's hard disk. If such a warning message appears, set the security software to access the network. Consult the internet service provider. • It may be copied...
Network Guide - Page 6

... network after starting the setup file or the Mini Master setup, select "Start Setup Again" 6 You will be changed. Connecting to the Network > Reconfigure the PIXMA MG3220 to follow instructions. *If you don't have or cannot use the Setup CD-ROM, you can still install the printer using a downloaded file. Click here for information.
Network Guide - Page 7

This is shown on the Connection Method Selection screen (1-2). Continue carefully following the Printer Setup instructions (Steps 2-1 through 2-3) until the Setup Procedure Selection screen (3-1) appears. Connecting to the Network > Reconfigure the PIXMA MG3220 to Your Wireless Network Be sure to select Wireless Connection on the next page. 7
Network Guide - Page 8

Connecting to follow any on the next page 8 This is shown on -screen instructions until the Software Installation List appears. This screen is the recommended setup method. You will need to use the supplied USB cable Continue to the Network > On the Setup Procedure Selection screen (3-1) screen, select Wireless Setup Using the USB Cable.
Network Guide - Page 10

Continue to the Network > The drivers and software will install. Connecting to follow the on-screen instructions. Connect the supplied USB cable to the printer and computer when the Connect Cable screen appears The Connect Cable screen closes automatically after the printer is detected 10
Network Guide - Page 13

Click Next > Setup is now complete. Follow any remaining instructions to the Network Disconnect the USB cable when the Disconnect Cable screen appears. Connecting to exit the setup program. 13
Network Guide - Page 14

Installing the Drivers & Software
MAC Network Guide - Page 2

Connecting to the Network If any of the following steps to apply the new configuration settings to use a different wireless network •Router settings have been changed. Please complete the following situations exist •You have replaced your Router or Access Point •You want to your multifunction. 2
MAC Network Guide - Page 3

...example below . 1. Double-click the file, then the Setup icon to access the MG3220 Drivers & Software page. 2. Follow the steps below ). 3. Click on the Multifunction need to run the Mini Master Setup... the file to your printer you can download and run the setup. Once the download is located in the Downloads folder. Click here to start the installation. After reading the details...
MAC Network Guide - Page 4

Connecting to the Network Connect the PIXMA MG3220 to Your Wireless Network If the following screen appears after starting the setup file or the Mini Master setup, select "Start Setup Again" Follow any instructions until the Connection Method Selection screen appears. 4
MAC Network Guide - Page 5

Connecting to carefully follow any on the next page. 5 This screen is shown on -screen instructions until the Setup Procedure Selection screen (3-1) screen appears. Continue to the Network On the Connection Method Selection screen (1-1), Select Wireless Connection.
MAC Network Guide - Page 6

You will need to use the supplied USB cable Continue to the Network > On the Setup Procedure Selection screen (3-1) screen, select Wireless Setup Using the USB Cable. Connecting to follow any on the next page 6 This is shown on -screen instructions until the Software Installation List appears. This screen is the recommended setup method.
MAC Network Guide - Page 8

Connecting to follow the on the Connect Cable screen.. 8 Continue to the Network > The drivers and software will install. Click Next on the Set Up New Printer window, then connect the supplied USB cable between the printer and computer and click Next on -screen instructions.
MAC Network Guide - Page 11

This is now complete. Connecting to follow any on the next page. 11 Continue to the Network Disconnect the USB cable when the Disconnect Cable screen appears. Click Next > Setup with the network is shown on -screen instructions until the Add Printer screen appears.
MAC Network Guide - Page 14

Adding the Printer Click Next on the Add Printer screen. > Continue to follow on-screen instructions to finish setup and exit. 14

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