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Canon MX310 Support Question

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Question posted by ericpearce7 on August 3rd, 2020

How Do I Fix The Message 'col Ink Vol Unknown'?

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Answer #1: Posted by Odin on August 3rd, 2020 11:13 AM

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Odin

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Make sure you removed the tape from the ink cartridge.
Press the MENU button on the printers operation panel.
Press the left [<] or right [>] arrow buttons to select [MAINTENANCE].
Press the SET button.
Press [<] or [>] to select the cleaning setting you want. Select [HEAD CLEANING] for normal print head cleaning. Select [HEAD REFRESHING] for deep print head cleaning.
Note: [HEAD REFRESHING] uses more ink than [HEAD CLEANING], so perform [HEAD REFRESHING] only when necessary.
Press SET.
Print a Nozzle Check Pattern and perform at least two Head Refreshing if the pattern is not correct.

* * * * * * * *

If the issue persists or if you require further advice--or if the instructions don't seem to apply--you'll have to consult the company; use the contact information at https://www.contacthelp.com/canon/customer-service.

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MX310 series Quick Start Guide - Page 17

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MX310 series Quick Start Guide - Page 63

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MX310 series Quick Start Guide - Page 72

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