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Brother International MFC-9970CDW Support Question

Brother International MFC-9970CDW Support Question

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Question posted by wilaccounts on October 10th, 2014

9970cdw Will Not Communicate With A Particular Fax, Seems Ok With Others

9970cdw will not communicate with a particular fax, seems ok with others

Current Answers

Answer #1: Posted by TheWiz on October 10th, 2014 11:21 AM
This answer was accepted by the poster of the original question.
TheWiz

Member since:
October 13th, 2011

Points: 25,383,424
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If you're only having a problem faxing to one particular number then the problem is likely on their end and not yours. One obvious thing to check though is to make sure the number is correct.

Related Brother International MFC-9970CDW Manual Pages

Software Users Manual - English - Page 6

... OS X 10.4.11)...148 Using Mac OS X 10.5.x to File...180 COPY / PC-FAX ...182 DEVICE SETTINGS ...184 Remote Setup...185 Quick-Dial ...186 Status Monitor ...186 11 Remote Setup 187 Remote... driver 151 Scanning an image into your Macintosh 152 Scanning a duplex (two sided) document (For MFC-9560CDW 152 Pre-Scanning an image ...153 Settings in the Scanner window ...154 Scanning a document using...
Software Users Manual - English - Page 14

... you are unable to network print, network scan or PC Fax, you may vary depending on the CD-ROM we have ...the necessary Firewall settings have supplied. Install the drivers by a particular printer, using our installer program. The printer drivers are using ... 2008 R2 1 are available on page 109 to configure your Brother device. 2 Printing 2 Note • The screens in Windows® ...
Software Users Manual - English - Page 18

...; XP and Windows Server®) Click Start, and then Printers and Faxes. (For Windows Vista®) Click the button, Control Panel, Hardware and Sound, and then Printers. (For Windows® 7) Click the button and Devices and Printers. 2 2 b Right-click the Brother MFC-XXXX Printer icon (where XXXX is your operating system. • To...
Software Users Manual - English - Page 98

... up the receiving parties as members or groups in your PC as a PC-FAX using the Facsimile style user interface on page 94.) a Click the start button, All Programs, Brother, MFC-XXXX (or MFC-XXXX LAN), PC-FAX Sending, then PC-FAX Setup. All you to use the Address Book Search feature to quickly find...
Software Users Manual - English - Page 105

.... Click OK to add a member. The Brother Address Book dialog box appears: Setting up a member in the Address Book In the Brother Address Book dialog box you can add, edit and delete members and groups. Brother PC-FAX Software Brother Address Book 6 a Click the start button, All Programs, Brother, MFC-XXXX or MFC-XXXX...
Software Users Manual - English - Page 112

... printed and sent to the PC. Press OK. Running the PC-FAX Receiving software on your machine 6 You can optionally enable the Backup Print option. Brother PC-FAX Software Enabling PC-FAX Receiving software on your PC 6 Click the start button, All Programs, Brother, MFC-XXXX/MFC-XXXX LAN, PC-FAX Receiving and Receive. c Press a or b to...
Software Users Manual - English - Page 128

... will not be stopped during the computer printing. Make sure Brother MFC-XXXX (where XXXX is your computer while sending or receiving a fax in the Format for Paper Size, Orientation and Scale, then click OK. 8 b From an application such as Apple TextEdit, click File, then Page Setup. However, when the machine is chosen...
Software Users Manual - English - Page 189

...fax functions such as a fax from the Presets pop-up to close the dialog box. Before finishing the Copy button configuration, select the Printer. Lets you can direct the copy output to any printer driver for Copy (up menu, then click OK... Size, Duplex (two-sided) Scanning (For MFC-9560CDW, if necessary), Show Scanner Interface, Brightness and Contrast settings to be customized to...
Software Users Manual - English - Page 214

...your document. c Press a or b to choose Scan to computers or other Internet Fax machines. Press OK. Scan to Image 13 When you to send, receive or forward documents over a ...Local Area Network or the Internet to PC. Network Scanning Scan to E-mail (E-mail Server, For MFC-9460CDN and MFC-9560CDW) 13 MFC-9460CDN and MFC...
Network Users Manual - English - Page 24

Configuring your machine for a wireless network (For MFC-9560CDW) n Enter the WPA key you wrote down in the Quick Setup Guide. (Windows®) You have ...MFL-Pro Suite from the CD-ROM menu. 19 p The machine starts to connect to the wireless device you would like to Troubleshooting in step a and press OK. Do one of the following: If you chose No, go to enter text, see the Quick ...
Network Users Manual - English - Page 27

...one of the following : If you have not imported a CA certificate in your machine for device security on your Authentication method is EAP-TLS, go to step l. p Enter the server... how to type text, see Using Certificates for a wireless network (For MFC-9560CDW) k Choose the Authentication method using a or b, and press OK. If you chose EAP-FAST, go to step l. l Choose the Inner...
Network Users Manual - English - Page 28

... If your machine's wireless status report. Press OK. If you would like to continue installing drivers and software necessary for operating your device, please choose Install MFL-Pro Suite from the...you wrote down in step a. Press OK. (For information how to type text, see Wireless configuration using the Brother installer application (For MFC-9560CDW) on the printed report and...
Network Users Manual - English - Page 66

... page, and then enable SSL communication is used (port 443). (For information on how to assign a Common Name for the certificate, see Using Certificates for device security on page 46.) a Start... your web browser. 7 b Type "https://Common Name/" into your network machine securely, you use HTTPS and SNMPv3 protocol for secure management. f Click OK....
Network Users Manual - English - Page 89

...; XP) Start and Printers and Faxes. (Windows Vista®) , Control Panel, Hardware and Sound and then Printers. (Windows® 7) , Control Panel, Devices and Printers and then Printers and Faxes. 8 Are you did not choose...over the network. Question Did you choose to print, see Printing the WLAN report (For MFC-9560CDW) on page 37.) If there is an error code on the printed WLAN report...
Network Users Manual - English - Page 90

...; Network scanning i Port number 54925 / Protocol UDP  PC-FAX RX i Port number 54926 / Protocol UDP  Network scanning/printing, PC-FAX RX, Remote Setup i Port number 137 / Protocol UDP  ... see Printing the WLAN report (For MFC-9560CDW) on ? in Is your Brother machine assigned with an available IP address? If there is Link OK. wired/ wireless Ping the Brother machine...
Users Manual - English - Page 9

... LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED... transport will cause severe damage to the Laser Printer/MFC/Fax machine and will repair or replace (at Brother Authorized...for the proper packaging procedures. BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX ON-SITE LIMITED WARRANTY (Canada Only) For a ...
Users Manual - English - Page 55

...#1 is often called . e Press Set. f Press the stored ring pattern you want to display Fax. c Press a or b to display 6 Miscellaneous. d Press Distinctive. Registering the distinctive ring pattern... company gave you.) g Press Stop/Exit. Press OK. (You will receive faxes automatically. Telephone services and external devices Before you choose the ring pattern to register 6 ...
Users Manual - English - Page 59

... and external devices Using Remote Codes 6 Fax Receive Code 6 If you answer a fax call on an extension telephone, you can tell your External TAD, try changing the three-digit remote codes, for example ### and 999. c Press a or b to receive it by pressing #51 (make the machine receive the fax by pressing Hook. Press OK. If...
Advanced Users Manual - English - Page 104

...device (TAD). Menu mode Programming mode for small print and graphs. Extension telephone A telephone on the machine that had an error. RX means Receive. Fax/Tel You can store faxes in a Speed Dial location for copying and faxing...sending and receiving fax machines while communicating information. Fine resolution Resolution is idle. Gray Scale The shades of the fax that shows interactive...
Quick Setup Guide - English - Page 23

... in both a wired and wireless network, only one of your system administrator prior to communicate with minimal obstructions. Press a or b to the access point/router Windows® Macintosh... for the fastest throughput speed. • Although the Brother MFC-9970CDW can be used at a time. Large objects and walls between the two devices as well as possible with your machine, press MENU. 2....

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