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Brother International MFC7840W Support Question

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Question posted by horseqrtrs on August 15th, 2011

Drum Error

my printer has a drum error code on the screen this printer is a mfc 7840w the trouble shooting guide did not have much help in this area

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Answer #1: Posted by kevingumpp on August 22nd, 2012 6:36 PM

kevingumpp

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June 30th, 2012

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Open the front door like your going to change a toner cartridge.

Press the Menu / Back Button

The Display should read Replace Drum?

1. for Yes 2. for No

Press the desired button, close front cover, and you should be good to go.

Check and clean the corona and charge grid real good then reset the drum counter. Every one I've seen this on. Sometimes when you clean the drum it will work again. Majority of the time though it seems the drum error will not go away unless you reset the counter. Wether you replace the drum or not I would reset the counter after I clean the drum.

Related Brother International MFC7840W Manual Pages

Users Manual - English - Page 6

...877-BROTHER (1-877276-8437) or to print heads, toner, drums, ink cartridges, print cartridges, cordless handset battery, refill ribbons, therma PLUS... paper. „ Except as Paper Feeding Kit, Fuser and Laser Units. The decision as to whether to repair or replace the..., Brother or its sole iv What is made by another device or software used with this Product (including but used (including...

Users Manual - English - Page 8

... order to obtain warranty service, the MFC/Fax machine must be the sole liability of the end-user/purchaser. For Laser units: Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner packs or oil ...you specific legal rights and you may not apply to you. BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only) Pursuant to the limited warranty of 1 year from Province...

Users Manual - English - Page 13

... device 88 LAN connection 88 International ENERGY STAR® Compliance Statement 89 Laser ...Error and maintenance messages 107 Transferring your faxes or Fax Journal report 111 Document jams 113 Paper jams 114 Routine maintenance 118 Cleaning the outside of the machine 118 Cleaning the scanner glass 119 Cleaning the laser scanner window 120 Cleaning the corona wire 122 Cleaning the drum...

Users Manual - English - Page 32

... with the carrier sheet exposed because your machine will be damaged. CAUTION Avoid feeding labels with a laser machine. Recommended environment 2 Temperature: 68° F to 86° F (20 to avoid ...can be fed from 5.8 to the drum unit or rollers and cause jams and print quality problems. No adhesive should not come in this User's Guide. Adhesives should be exposed between the...

Users Manual - English - Page 109

... the LCD is showing an error message. (See Error and maintenance messages on Fax mode. Make sure that Use Printer Offline is unchecked. Right-click Brother MFC-XXXX Printer. This condition is related to the telephone system industry and is recommended. For Example: If you try to all devices that the correct printer driver has been installed...

Users Manual - English - Page 114

...media on page 14.) „ Make sure that you choose the appropriate media type in the printer driver or in the machine's Paper Type menu setting. (See Acceptable paper and other print ...'s Guide on page 126.) „ The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 130.) „ Wipe the laser scanner windows with a soft cloth. (See Cleaning the laser scanner...

Users Manual - English - Page 115

...mode in the printer driver. (See Device Options (For Windows®) or Print Settings (For Macintosh®) in the software User's Guide on the CD-ROM.) If you print only a few pages, change the printer driver setting in... on page 14 and Basic tab in the paper tray on the CD-ROM.) „ The drum unit may be contaminated. Call Brother Customer Service. „ Check the paper type and quality. ...

Users Manual - English - Page 117

...printer Properties of the driver. (See Toner save on page 22 or Advanced tab in a new drum unit. (See Replacing the drum... unit on page 122.) „ The toner cartridge may be damaged. Put in the Software User's Guide.... Troubleshooting and routine maintenance Examples of the drum unit. (See Cleaning the laser scanner window on page 120 and Cleaning the...

Users Manual - English - Page 118

... ABCDEFGH abcdefghijk ABCD abcde 01234 Black lines down the page Printed pages have toner stains down the page „ Clean the corona wire inside the drum unit. (See Cleaning the laser scanner window on page 120 and Cleaning the corona wire on page 130.) „ The fuser unit may be damaged.

Users Manual - English - Page 119

... poor print quality Curled Recommendation „ Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Device Options (For Windows®) or Print Settings (For Macintosh®) in the Software User's Guide on the CD-ROM.) „ Turn the paper over in the paper tray...

Users Manual - English - Page 121

... correct size of its life. B 107 If this happens, your telephone line. The most errors and routine maintenance by yourself. then replace the drum unit with any sophisticated office product, errors may occur and consumable items may need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Send the fax...

Users Manual - English - Page 122

... but do not use it . (The machine can hear the fan in Use Drum Error The machine is not spinning do one of the following: (MFC-7440N only) See Transferring your faxes or Fax Journal report on page 111 before .... DR Mode in the machine spinning and that you turned on the power. (MFC-7840W only) Disconnect the machine from the power for several minutes and then reconnect it.

Users Manual - English - Page 125

...your faxes or Fax Journal report on page 111.) The drum unit and toner cartridge assembly may have been transferred, disconnect...to another fax machine on page 112.) Note If there is an error message on page 112.) You can still print; Do one ....the power for several minutes and then reconnect it. „ (MFC-7840W only) Disconnect the machine from the power source for several minutes, ...

Users Manual - English - Page 128

... reset the machine. After you have installed both a toner cartridge and a drum unit in your Brother machine. • If the error message remains, open the front or back cover (back output tray) of ...DO NOT touch the electrodes shown in the illustration. If you have not installed a drum unit or have installed the drum unit improperly, then this may get burned. If you do this section. Note ...

Users Manual - English - Page 134

...the front cover and slowly take out the drum unit and toner cartridge assembly. When you ... can feel dirt or debris, clean the glass again concentrating on that area. Note In addition to cleaning the scanner glass and glass strip with ...-free cloth moistened with your finger tip over the glass to clean the laser scanner window. Unplug the telephone line cord first, and then unplug the ...

Users Manual - English - Page 144

... should be able to continue printing without having to replace it is necessary to replace the drum unit for the number of its life and it periodically. WARNING HOT SURFACE After you use...(even before Drum End Soon appears), then the drum unit should clean the machine when you may be significantly less than this , you replace the drum unit. (See Cleaning the laser scanner window ...

Users Manual - English - Page 165

D Specifications D General Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning Memory Capacity 32 MB LCD (liquid crystal display) 16 characters × 2 lines Power Source 110-120 V AC 50/60 Hz Power Consumption Peak: 1056 W Copying: Average 320 W 1 Sleep: (MFC-7440N) Average 10 W (MFC-7840W) Average 12 W Standby: Average 75 W 1 When making...

Users Manual - English - Page 182

...crystal display) The display screen on the machine that... User's Guide with OCR... you can use this code (l 5 1) when you...device (TAD). Gray scale The shades of One Touch and Speed Dial numbers that had an error. Group number A combination of gray available for changing your machine's settings. ECM (Error Correction Mode) Detects errors...by answering it answered. Help list A printout of...

Users Manual - English - Page 185

... 33 setting up groups for Windows®) See Software User's Guide on the CD-ROM. ControlCenter3 (for 55 Brother accessories and supplies... 7 remote fax options 60 Cleaning corona wire 122 drum unit 123 laser scanner window 120 scanner glass 119 Connecting external TAD... Delayed batch transmission 37 Dialing a pause 53 access codes and credit card numbers 56 automatic fax redial 53 ...

Users Manual - English - Page 186

...telephone 50, 51 paging 58 172 polling receive 64 reducing to load 11 Equalization 106 Error messages on paper 43 retrieving from a remote site ........ 62, 63 ring delay, ...H HELP 67 Help List 67 LCD messages 135 Menu Table 135, 137 using 50, 51 External telephone, connecting 51 F Fax codes changing 51, 61 fax receive code 50, 51 remote access code 61 telephone answer code 50...