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Bose Companion 5 Support Question

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Question posted by phisul on September 29th, 2012

Bose Cmpnion 5 Speakers Has Suddenly Stopped Working. No Sound. How To Fix?

Bose companion 5 has suddenly stopped working. It was hooked to my laptop, and never had any problems with it before, last eighteen months. I have tried connecting using both interfaves, (i.e both the usb and the phono jack), connection sources : computer and from a portable device, but still no sound? Who can help please?

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Answer #1: Posted by Helpout on September 29th, 2012 3:03 PM

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Helpout

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September 27th, 2012

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Bose has very good support in my experience, give them a call:

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1-800-380-4831

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Related Bose Companion 5 Manual Pages

Owner's guide - Page 2

Thank you . Just log on for choosing the Companion® 5 multimedia speaker system from your new Companion 5 system. A site just for you for a simple way to visit us online at owners.bose.com/companion5. owners.bose.com/companion5 Welcome, new owner. This website allows you to get the most from Bose. We encourage you to : • Find...

Owner's guide - Page 3

... constitute a risk of this owner's guide. Bose, COMPANION, TrueSpace and Acoustimass are property of Bose Corporation. This product conforms to the EMC Directive 2004/108/EC and to avoid extreme volume when using headphones, especially for use care not to spill liquids into any electronic products, use outdoors, in this work may compromise safety, regulatory compliance, and...

Owner's guide - Page 4

...plug. as power-supply cord or plug is used in accordance with the Canadian ICES-003 Class B specifications. 4 However, this is connected. • Consult the dealer or an experienced... or as a bookcase or a cabinet that water or moisture are encouraged to try to correct the interference by one or more of the product and to rain ... in solving problems, contact Bose Customer Service.

Owner's guide - Page 5

... OTHER DEVICES 15 CARE AND MAINTENANCE 16 INTRODUCTION 6 Your Companion® 5 multimedia speaker system 6 Setup help 6 SYSTEM SETUP 7 Unpacking 7 For your records 7 Placing your Companion® 5 system 8 Positioning the speakers 8 Positioning the Acoustimass® module 9 Making system connections 10 Windows® XP audio setup 11 Windows® Vista audio setup 13 Mac OS...

Owner's guide - Page 6

... system easily connects to your computer. • A control pod that allows you to your computer. Using TrueSpace® digital surround signal processing technology, the small satellite speakers provide improved spaciousness, bold surround effects, and movie-like realism. Setup help , please visit http://owners.bose.com/Companion5 for purchasing a Bose® Companion® 5 multimedia...

Owner's guide - Page 7

... speaker Acoustimass® module Control pod Power cord* USB cable *The appropriate power cord for Acoustimass module WARNING: To avoid danger of suffocation, keep your records Now is included. For your sales receipt and a copy of children. Notify Bose or your system. SYSTEM SETUP English Español Français SYSTEM SETUP...

Owner's guide - Page 8

... from where you , and no more than 24 inches (61 cm) apart. • Aim both speakers straight ahead. SYSTEM SETUP Français Español English SYSTEM SETUP Placing your Companion® 5 system For optimal performance, use the following guidelines to Figure 2, which shows a typical system setup. Do not angle them inward...

Owner's guide - Page 9

...disks, hard drives, or other magnetic media within 6 inches (15 cm) of the speaker system. SYSTEM SETUP English Español Français SYSTEM SETUP Positioning the Acoustimass&#...• Keep the module away from interfering with the monitor. 9 For example, you can reach the USB connection on your computer table or desk. • Put one rubber foot on each corner of the bottom ...

Owner's guide - Page 10

..., go to fit correctly into their respective jacks. Right (R) speaker Left (L) speaker Acoustimass module rear panel Computer USB 1 3 4 2 Control pod Note: The Companion® 5 system does not have an AC power switch. Figure 3 Connection overview 1. Plug the appropriate end of the USB cable (supplied) into a USB jack on the Acoustimass module. For Windows® XP computers...

Owner's guide - Page 11

... Wait two minutes before proceeding to "Troubleshooting" on your audio setup, please visit http://owners.bose.com/Companion5. 1. SYSTEM SETUP English Español Français SYSTEM SETUP Windows® XP ...audio setup IMPORTANT! After plugging in the USB cable, wait for a series of "Found New Hardware" messages to display them may be ...

Owner's guide - Page 12

... Bose USB Audio is now ready to use. Connected USB device English SYSTEM SETUP Setting for the Companion 5 system 3. Click Apply and then OK. In the Windows XP Control Panel, open Advanced Audio Properties. 5. In the Speaker setup drop list, select 5.1 surround sound speakers. 6. Your Companion® 5 multimedia speaker system is the connected USB device. 4. Under Speaker...

Owner's guide - Page 13

...For additional help with your audio setup, please visit http://owners.bose.com/Companion5. 1. Click in the bubble to display it may be disabled in the USB cable. Wait two minutes before proceeding to finish. Wait for ... screen (Figure 6). Open the control panel and click Hardware and Sound (Figure 8). 13 Wait for the installation to the next step. 2. Figure 8 Control panel 3.

Owner's guide - Page 14

... SYSTEM SETUP Figure 9 Sounds Français Español English 4. Click Sound in the Hardware and Sound control panel (Figure 9). Figure 10 Sound control panel 5. Your Companion® 5 multimedia speaker system is Bose USB Audio. Verify that the Playback default setting (indicated by a green check) is now ready to use. 14 If not Select Bose USB Audio and click Set...

Owner's guide - Page 15

.... Open the Audio MIDI Setup control panel (Figure 12). 5. Select Bose USB Audio for sound output and close the control panel. Your Companion® 5 multimedia speaker system is now ready to use. 15 In the Applications folder on your audio setup, please visit http://owners.bose.com/Companion5. 1. For additional help with your hard drive, open the...

Owner's guide - Page 16

... IMPORTANT! • The Companion® 5 multimedia speaker system is the master volume control for a long period of the mode indicator on your computer. • Make sure the settings in Muted Mode until the sound reaches a comfortable level. To set the volume level To properly set the volume level, you connect headphones to minimum. 2. Set...

Owner's guide - Page 17

Use the bass compensation control (Figure 14) on the Acoustimass® module. Figure 14 Bass compensation control Acoustimass rear panel Bass compensation: • 3 to increase bass (+) • 4 to adjust the sound. OPERATION English Español Français OPERATION Adjusting the bass After listening to your speaker system, you may wish to decrease...

Owner's guide - Page 18

...; After disconnecting headphones, touch the mode switch to hear both sources at your computer and the connected device to hear sound from the speakers again. • To adjust the volume level, use the volume control ring on the control pod. To adjust the volume level, turn up the volume on the audio device and...

Owner's guide - Page 19

... not work properly." the message, "This USB Remove the USB 1.0 device, or plug the Companion 5 system directly into a USB hub that you are provided on the control pod. CARE AND MAINTENANCE English Español Français CARE AND MAINTENANCE Cleaning your speaker system • To clean the surface of the limited warranty are using a connected audio...

Owner's guide - Page 20

... decoder residing on the Acoustimass module. • To determine if the problem is • Increase the volume on your sound source. Disconnect the Companion® 5 system USB cable from speakers is in the sound source or the Acoustimass module, connect a different sound source to the control pod. Sound from the hub and plug it into the jacks on the...

Owner's guide - Page 21