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Blackberry TOUR 9630 Support Question

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Question posted by Anonymous-31105 on June 15th, 2011

No Speakerphone Or Ring Alert

My speakerphone is not working, nor does my phone ring when a call is coming in. The vibrate function does work for calls and email alerts. First noticed on Sunday, June 12. Need to know if this is a software or hardware issue before I contact Verizon.

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Related Blackberry TOUR 9630 Manual Pages

User Guide - Page 5

... alarm...145 Set the date and time manually...145 Get the date and time from the wireless network automatically...145 Change what appears on the display when your device is charging...145 Change ... Memos...171 Categories...173 Calculator...174 Ring tones, sounds, and alerts...176 Ring tones, sounds, and alerts basics...176 LED notification...179 Troubleshooting...180 Typing...181 Typing basics...181

User Guide - Page 9

... code...248 Change the display name for a phone number...248 Security...249 Security basics...249 Password keeper...251 Encryption...253 Memory cleaning...256 Certificates...257 PGP keys...265 Certificate servers...271...icons that appear on the Home screen...292 Turn on event sounds...292 Assign ring tones and alerts to a contact...292 TTY support...293 Voice dialing...294 AutoText...294 Predictive ...

User Guide - Page 16

... device on the alarm 1. Related topics Fixed dialing, 36 Call blocking, 35 Call forwarding, 33 Switch the active phone number, 40 14 Verify that your phone number is set as your active phone number. • If you want to the wireless network. • Verify that call blocking and call forwarding are turned off fixed dialing. • If you...

User Guide - Page 19

... screen or in the phone application, press and hold the key that you would like to assign speed dial to. • To add an extension to a call using the wireless headset again, press the Speakerphone key again. 17 Click an application. • To switch between the active notification profile and the Vibrate notification profile, press...

User Guide - Page 25

... with your BlackBerry® device, to view a list of the screen. Related topics About multiple phone numbers, 39 Make a call , press the Menu key. 2. Related topics Change your ring tone, 11 Answer a second call Press the Send key. During a call 1. Click the My Number field at the top of the screen. • If you use...

User Guide - Page 26

... the top of the following actions: • To use a preloaded ring tone, in the Ring Tone field, click a ring tone. • To use the speakerphone. To turn off the speakerphone, press the Speakerphone key again. User Guide Phone • To answer the incoming call and place the current call on hold the BlackBerry® device near your ear while...

User Guide - Page 33

.... 31 Depending on your wireless service provider. User Guide Phone Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. Leave a conference call You can leave the conference call and the call logs as email messages. If you make...

User Guide - Page 44

.... 4. Click Save. Click Set Ring Tone. • To check your voice mail, press and hold 1. • To send an incoming call , press the Speakerphone key again. • If you would like to assign speed dial to. • To add an extension to change your phone number at the top of your wireless service provider. 1. Press...

User Guide - Page 45

... actions: 43 Related topics Fixed dialing, 36 Call blocking, 35 Call forwarding, 33 Switch the active phone number, 40 My phone number appears as your active phone number. Click SIM Card. I cannot make calls using a shortcut key, your device calls the voice mail access number for your alternate phone number. • You need a voice mail access number to check...

User Guide - Page 47

... a work phone number and a mobile phone number..., you must set options for dialing extensions. "Check network" Say this voice command to . To perform this voice command to close the voice dialing application. "Call extension " Say this task, you . You can say a voice command. "Check battery" Say this feature and you can dial extensions only within your wireless...

User Guide - Page 66

... typing input language that you are using the first phone number that appears in the phone application. Click Set Ring Tones/Alerts. 3. User Guide Messages 6. If your theme, a separate icon on your ring tone 1. On the Home screen, click the Messages icon. 2. Type a message. 7. Change your wireless service provider, this feature might not be supported. If...

User Guide - Page 180

Assign ring tones and alerts to a contact You can set your wireless service plan, this feature might not be notified with the assigned ring tone or alert, you can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts. On the Home screen, click the Sounds icon. 2. Click Add Contact Alert. 4. Click...

User Guide - Page 181

...set the LED Coverage Indicator field to Off. 179 Turn off wireless coverage notification, set to notify you are in a wireless coverage area. Turn on the top of your BlackBerry® ...connected to On. 4. Click Save. To turn on the smart card. User Guide Ring tones, sounds, and alerts LED notification LED notification The LED light on LED notification for your device is low...

User Guide - Page 182

... is no setting for the number of rings if you have assigned a ring tone or alert to voice mail. Click Set Contact Alerts. Click Phone or Messages. My device is not set to Off. User Guide Ring tones, sounds, and alerts Troubleshooting My device is ringing or vibrating more times than expected For calls, the number of times that your...

User Guide - Page 207

...Press the Menu key. 3. Click Options. 4. Delete email messages over the wireless network Set the Delete On option for each email address that you make to email messages in the email application on your computer should be reflected on your organizer data and email messages. Click Email Reconciliation. 5. Click Email Reconciliation. 5. If necessary, change the Message Services...

User Guide - Page 240

BlackBerry device BlackBerry® Tour™ 9630 smartphone Networks • CDMA (including 1xEV-DO) • GSM® (including GPRS, EDGE) • UMTS® (including HSPA) Turn on LED notification for your device. When your wireless service provider's coverage area. Set the LED Coverage Indicator field to Off. To turn off wireless coverage notification, set the...

User Guide - Page 295

...mm headset jack, you must use with your wireless service provider, this feature might not be supported.... 1. Click TTY. 5. Click Save. Change the ring tone or alert information. 10. To get an adapter accessory that ...calls to and receive calls from TTY devices. Turn on your BlackBerry device, visit www.shopblackberry.com. User Guide Accessibility options 3. Click Add Contact Alert...

Getting Started Guide - Page 4

... a GSM or UMTS network 29 Insert the SIM card and battery ...30 Find more information...32 Carrying your device...33 Troubleshooting...35 I cannot connect to a wireless network...35 I cannot associate my device with an email address 35 I cannot make or receive calls...35 Legal notice...37

Getting Started Guide - Page 28

...® Outlook® (Workgroup installation) email account that resides on the screen until the Setup Type screen appears. 5. • Set up and manage email message forwarding or wireless calendar synchronization if your administrator has advised you do so. • Set up or restoring data, adding applications, or other functions, see the BlackBerry Desktop Software...

Getting Started Guide - Page 38

• Verify that your wireless service plan includes phone or voice services. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact. • If you are turned off. • Your device or your SIM card might support more than one phone number, even if you have...

Blackberry Knowledge Base Results

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BlackBerry - Tips and Tricks for the BlackBerry Tour 9630
... mail View your contact list in the phone application Press the Alt key and the X key Type the extension number Press the Alt key and the letter key Turn on the speakerphone during a call Press the Speakerphone key Turn off CAP lock Insert symbols Insert an at sign (@) or a period (.) in an email address field Press...
KB02857-Unable to receive email messages on the BlackBerry smartphone from a POP3 email account
...for Mobile communications® (GSM®), General Packet Radio Service (GPRS), or Enhanced Data Rates for this issue, contact the ISP. For instructions, see Modify the forwarding rule currently associated with the email account and set to allow email messages to the BlackBerry smartphone. For instructions, see KB12283 Cause 2 Resolution 2 Move email messages larger than 8 MB, including...
KB03748-How to create a software configuration to wirelessly deliver third-party applications to a BlackBerry smartphone
... files and specification.pkg files exist. Mobile software for the software package to Device Software Location \\< When running , the... In Motion , create a folder called Shared In the folder, create a folder called Applications folder, create a folder for...folder. Deployment Wireless Verify the Application control policy is a recommendation for testing only) If the application needs to be...