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Asus M5A78L-M USB3 Support Question

Asus M5A78L-M USB3 Support Question

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Question posted by randheer2248 on October 30th, 2023

Black Screen Problem

There is a black screen problem in my computer when power on I had tried all possible method to resolve this issue but nothing happened like battery removal for bios , RAM is also ok .All fans are running when power is on .

Current Answers

Answer #1: Posted by Rishmaurya on October 30th, 2023 9:28 AM
This answer was accepted by the poster of the original question.
Rishmaurya

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black screen issue on a computer can result from various factors, including hardware or software problems. Here are some troubleshooting steps to address the proble....

Restart your computer: Sometimes, simple restart can resolve temporary issues causing the black screen.

Check physical connections: Ensure all cables connecting your monitor, graphics card, and computer are securely plugged in. If you're using a desktop, make sure the graphics card is properly seated in the motherboard.

Monitor and hardware issues: Try connecting the computer to a different monitor or TV to see if the issue is with the monitor. If it works on another screen, your original monitor might have a problem. Check for physical damage or malfunctioning components.

Safe Mode: Boot your computer in Safe Mode. If you can see the screen in Safe Mode, the issue might be related to a driver or software problem. To boot in Safe Mode:

For Windows: Restart your computer and continuously press F8 until the Advanced Boot Options menu appears. Then, select Safe Mode.

For macOS: Restart your Mac and hold down the Shift key until the Apple logo appears.

Update or Rollback Graphics Drivers: Outdated or faulty graphics drivers can cause a black screen. Update or rollback the graphics driver to see if that resolves the problem.

Check for overheating: Overheating components can cause the system to shut down or display a black screen. Ensure that the fans are working correctly and that the system is adequately ventilated.

Hardware Issues: Sometimes, hardware failure (like a malfunctioning graphics card or RAM) can cause a black screen. If possible, try using different hardware components to isolate the problematic one.

BIOS settings: If you're comfortable, check your BIOS/UEFI settings to ensure the hardware settings are configured correctly.

System Restore or Recovery Mode: If your computer has been experiencing problems recently, use System Restore (for Windows) or Recovery Mode (for macOS) to revert to a previous working state.

Professional help: If you're unable to determine the cause of the black screen or if it's a hardware issue, it might be best to seek assistance from a professional technician.

Remember, before making any major changes, back up your important files. If the issue persists or if you're unsure about performing any troubleshooting steps, it's best to consult a professional for further assistance

Answer #2: Posted by SonuKumar on October 30th, 2023 10:25 AM
SonuKumar

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May 9th, 2021

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https://www.asus.com/support/FAQ/1014276/

There are a few possible reasons why your Asus M5A78L-M USB3 motherboard might be giving you a black screen. Here are some things you can try to troubleshoot the problem:

Check the power connections: Make sure that the power supply is properly connected to the motherboard and all other components.

Check the RAM: Make sure that the RAM modules are properly installed in the correct slots. Try removing the RAM modules and reseating them.

Check the graphics card: Make sure that the graphics card is properly installed in the PCIe x16 slot. If you have a dedicated graphics card, try connecting the monitor to the onboard graphics port to see if the problem persists.

Clear the CMOS: Clearing the CMOS will reset the BIOS to its default settings. This can sometimes fix black screen problems. To clear the CMOS, consult the motherboard's user manual.

Update the BIOS: An outdated or corrupted BIOS can also cause black screen problems. Try updating the BIOS to the latest version. You can download the latest BIOS from the Asus website.

If you have tried all of the above and the problem persists, then your motherboard may be faulty and need to be replaced.

Here are some additional tips for troubleshooting black screen problems:

Try booting into Safe Mode: If you can boot into Safe Mode, then the problem is likely caused by a driver or software conflict. Try uninstalling any recently installed drivers or software.

Disconnect all unnecessary devices: Disconnect all unnecessary devices from the computer, such as external hard drives, printers, and scanners.

Test the components: If you have spare components, try swapping them out one at a time to see if you can identify the faulty component.

If you are still having trouble troubleshooting the black screen problem, you can contact Asus customer support for assistance.


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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Answer #3: Posted by Ase2007 on December 23rd, 2023 12:34 AM
Ase2007

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The screen must be changed

Related Asus M5A78L-M USB3 Manual Pages

User Manual - Page 1

Motherboard M5A78L-M/USB3
User Manual - Page 3

... vii About this guide viii M5A78L-M/USB3 specifications summar ix Chapter 1: Product introduction 1.1 Welcome 1-1 1.2 Package contents 1-1 1.3 Special features 1-1 1.3.1 Product highlights 1-1 1.3.2 Innovative ASUS features 1-3 1.4 Before you proceed 1-5 1.5 Motherboard overview 1-6 1.5.1 Placement direction 1-6 1.5.2 Screw holes 1-6 1.5.3 Motherboard layout 1-7 1.5.4 Layout contents...
User Manual - Page 9

... 2000(O.C.) / 1866(O.C.) / 1800(O. With ASUS design, this motherboard supports up to DDR3 1866MHz as its standard memory frequency. ** Due to CPU spec., AMD® 100 and 200 series CPUs support up to 1920 x 1200 (1080P) (@60Hz) Supports DVI-D compliant with HDCP with max. M5A78L-M/USB3 specifications summar CPU Chipset System bus Memory Graphics...
User Manual - Page 11

...motherboard package for buying an ASUS® M5A78L-M/USB3 motherboard! ASUS M5A78L-M/USB3 1-1 Chapter 1 Product introduction 1.1 Welcome! Before you for the following items. Motherboard Cables Accessories Application DVD Documentation ASUS M5A78L-M/USB3 motherboard 2 x Serial ATA cables 1 x I/O shield ASUS motherboard...; 100 series CPU support This motherboard supports AMD® Socket AM3+...
User Manual - Page 13

ASUS Turbo Key ASUS Turbo Key allows you to update the BIOS from switching power supply unit (PSU). ASUS M5A78L-M/USB3 1-3 ASUS CrashFree BIOS 3 ASUS CrashFree BIOS 3 is a unique power saving technology that contains the BIOS file. ASUS Q-Fan ASUS Q-Fan technology intelligently adjusts the CPU fan speed according to system loading to personalize your system. After the easy ...
User Manual - Page 15

... The motherboard comes with a standby power LED that lights up to indicate that the system is a reminder that came with the component. • Before you should shut down the system and unplug the power cable before removing or plugging in soft-off the ATX power supply and detach its power cord. SB_PWR M5A78L-M/USB3 ON OFF Standby Power Powered Off M5A78L-M/USB3...
User Manual - Page 16

... that you place it into the chassis in the image below. 1.5.2 Screw holes Place eight screws into the holes indicated by circles to secure the motherboard to the rear part of the chassis. M5A78L-M/USB3 1-6 Chapter 1: Product introduction Place this side towards the rear of the chassis as indicated in the correct orientation.
User Manual - Page 18

... Product introduction DO NOT force the CPU into the socket to a 90°-100° angle; M5A78L-M/USB3 M5A78L-M/USB3 CPU socket AM3+ 2. Ensure that the socket lever is lifted up to prevent bending the pins and .... 3. Right 1.6 Central Processing Unit (CPU) This motherboard comes with a small triangle. 4. The AM3+ socket has a different pinout from the AM2+/AM2 socket.
User Manual - Page 19

... socket lever to section 1.6.2 Installing heatsink and fan for instructions. 7. You can occur if you fail to connect the CPU fan connector! CPU_FAN M5A78L-M/USB3 M5A78L-M/USB3 CPU fan connector DO NOT forget to plug this connector. The lever clicks on the motherboard. CPU FAN PWM CPU FAN IN CPU FAN PWR GND ASUS M5A78L-M/USB3 1-9 Hardware monitoring errors can also refer to...
User Manual - Page 21

... motherboard comes with less power consumption. The figure illustrates the location of the retention bracket to connect the CPU fan connector! When the fan and heatsink assembly is in place. 4. DO NOT forget to the retention module base. Align the other end of the DDR3 DIMM sockets: DIMM_A1 DIMM_A2 DIMM_B1 DIMM_B2 M5A78L-M/USB3 Channel Channel A Channel B M5A78L-M/USB3...
User Manual - Page 22

...PVT36G2000LLK 6GB(3 x 2GB) SS/ DS Chip Brand Chip NO. With ASUS design, this motherboard supports up to DDR3 1866MHz as its standard memory frequency. • Due to the CPU ...; FX™ Series CPU on the motherboard. • This motherboard does not support DIMMs made up of 256 megabits (Mb) chips or less. M5A78L-M/USB3 Motherboards Qualified Vendors Lists (QVL) DDR3-2000(O.C.)...
User Manual - Page 27

... power supply before adding or removing DIMMs or other system components. Press the retaining clips outward to both the motherboard and the components. 1. The DIMM might get damaged when it fits in place 3 and the DIMM is properly seated. Locked Retaining Clip 1.7.4 Removing a DIMM To remove...so can cause severe damage to unlock a DIMM socket. 2. DIMM notch ASUS M5A78L-M/USB3 1-17
User Manual - Page 31

...your USB 3.0 devices. 13. Audio 2, 4, 6, or 8-channel configuration Port Light Blue Lime Pink Orange Black Gray Headset 2-channel Line In Line Out Mic In - - - 4-channel Line In Front Speaker Out Mic... to USB 2.0/1.1 devices. USB 3.0 ports 3 and 4. USB 2.0 ports 5 and 6. ASUS M5A78L-M/USB3 1-21 These two 4-pin Universal Serial Bus (USB) ports connect to USB 3.0 ports for faster...
User Manual - Page 32

...M5A78L-M/USB3 Front panel audio connector • We recommend that supports either High Definition Audio or AC`97 audio standard. Front panel audio connector (10-1 pin AAFP) This connector is for details. • The front panel audio I /O module cable to this connector, set the Front Panel Select item in the BIOS... to this connector. Connect one end of the motherboard high...
User Manual - Page 34

... in the BIOS. See 2.3.4 SATA Configuration for Serial ATA 3Gb/s hard disk and optical disk drives. You could use a USB floppy disk drive when installing Windows® XP operating system on RAID/AHCI, refer to [RAID] in the support DVD. 1-24 Chapter 1: Product introduction SATA3G_4 SATA3G_5 SATA3G_6 SATA3G_1 SATA3G_2 SATA3G_3 M5A78L-M/USB3 M5A78L-M/USB3 SATA...
User Manual - Page 36

... for an additional Sony/Philips Digital Interface (S/PDIF) port. +5V SPDIFOUT GND M5A78L-M/USB3 SPDIF_OUT M5A78L-M/USB3 Digital audio connector Ensure that supports up to a slot opening at the back of Sound playback is for USB 2.0 ports. Doing so will damage the motherboard! Go to Start > Control Panel > Sounds and Audio Devices > Sound Playback to...
User Manual - Page 37

... fan connectors. CPU FAN PWM CPU FAN IN CPU FAN PWR GND Rotation +12V GND 8. CPU_FAN CHA_FAN M5A78L-M/USB3 M5A78L-M/USB3 Fan connectors DO NOT forget to connect the fan cables to a slot opening at the back of the connector. Only the 4-pin CPU fan supports the ASUS Q-Fan feature. 9. ASUS M5A78L-M/USB3 1-27 DO NOT place jumper caps on the motherboard, ensuring that the black...
User Manual - Page 39

... click Next. Select Update BIOS from the Internet a. ASUS M5A78L-M/USB3 2-1 Click the Utilities tab, then click ASUS Update. 3. Quit all Windows® applications before you update the BIOS using the ASUS Update utility. 2.1.1 ASUS Update The ASUS Update is a utility that allows you to manage, save, and update the motherboard BIOS in Windows® environment...
User Manual - Page 41

... so can restore a corrupted BIOS file using the motherboard support DVD or a USB flash drive that contains the BIOS file. • Before using this utility, rename the BIOS file in the USB flash drive into MA78LMU.ROM. • Download the latest BIOS file from the ASUS website at www.asus.com. ASUS M5A78L-M/USB3 2-3 The utility automatically...
User Manual - Page 60

... recommend that you press , a confirmation message appears. Profile Version 0201 Press ENTER to run the utility to save and load CMOS. Profile This item allows you to save your choice. Main Advanced Tools Settings ASUS EZ Flash 2 M5A78L-M/USB3 BIOS Setup Power Boot Tools Exit ASUS O.C. 2.7 Tools menu The Tools menu items allow you to...

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