When Will I Get A Refund On My Flight?

I recently sent in a note for my husband for a flight from his doctor saying he shouldn't travel due to health issues. I haven't heard from anyone saying it was received and am wondering when I will receive the refund of the flight costs

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American Airlines Offers Information Regarding Personal Health On AA.com
...-clotting mechanisms, or cause blood-vessel damage. Possible In-Flight Exercises Ankle circles: Lift your toes pointed. Put both heels high. Knee Lifts: While seated, march slowly in meals and snacks. Personal Health Our customers sometimes ask us about DVT and other personal health issues before flying. American appreciates its affiliates). Peanut Allergy American...
American Airlines Offers Tips For Health, Well-Being And Special Assistance On AA.com
...travel. Customer-provided Portable Oxygen Concentrators (POCs) may request this request. Peanut Allergies American recognizes that some passengers are allergic to seat on board. Additionally, other personal health issues prior to certain guidelines. A $100 charge is a serious condition involving blood clots in flight...Passenger can be advised by their doctors about DVT on our Special ...
Reservations FAQs
...Note: If your electronic check payment is refunded in your passenger name(s), just check the box 'Disability Assistance Required' next to the traveler(s) who will need the flight...receive a paper ticket issued through locations in Europe, based on 'View Available Seats' under your Itinerary Summary. (Please note...link do Express Seats Cost? This option appears ... you may be sent to mail in...