Hurricane Sandy

Please forgive me for sending you all this information, but without knowing the type of ailrine ticket you're holding - I didn't want to give you incorrect information.  I know this is a lot to absorb:

 

Tropical Storm Sandy - Travel Notice Exception Advisory  
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ISSUED: 2000CT/22Oct22

Due to the limited flight availability and the uncertain path of Tropical Storm Sandy, American Airlines offers customers the convenience to change their plans.

Reason:

Tropical Storm Sandy

Dates of Impacted Travel:

October 23-25, 2012

Applicable to Travel On:

American Airlines / American Eagle / AmericanConnection®

Issued On:

AA 001 ticket stock

Affected Area(s) To/From:

• Kingston, Jamaica (KIN)

• Montego Bay, Jamaica (MBJ)

• Port au Prince, Haiti (PAP)

Reissue Policy Information

American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

• Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
• The first departure flight is more than 3 hours away
• Customer has not checked in (passenger may cancel flight to remove check-in)
• One change is permitted under this policy without penalty fees or Change Fee
• Tickets can only be reissued by the agency that originally issued the ticket

Applicable Dates

• Tickets Issued on/before: October 22, 2012
• Ticket Travel Dates: October 23-25, 2012
• New Travel Date: October 23-26, 2012

Change to Origin/Destination

Changes to origin/destination are permitted only between KIN and MBJ and the following applies:

Applicable Booking Class
All fare rules apply with the exception of the following:

• Advance Purchase requirement waived
• Minimum/Maximum Stay requirement waived
• Change Fee waived
• When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

Rebook permitted as indicated below:

Book same cabin, lowest inventory

• If new travel originates October 23-26, 2012, rebook in same class of service (inventory) as originally ticketed. If same class of service is not available, ok to rebook in the lowest class available in the same cabin. Advance Purchase and Ticket Change restrictions are waived. See exceptions to fare rules above.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after October 26, 2012. Change Fee will apply.

Required Documentation for Reissue

PNR must be documented with the following OSI message:

 

• 4OSI AA reissue per TROPICAL STORM Sandy OCT2012

IT Box and Endorsement Box entry:

• IT Box must be notated with the applicable waiver code:
  • Waiver code AATN102212N for rebooking cabin to cabin (e.g. Coach to Coach)
    • No other information is required in the IT Box, The waiver code supersedes all other information
  • Waiver code AATN102212C for rebooking origin/destination (see Change to Origin / Destination)
  • Refer to Change to Origin/Destination for guidelines.
• Endorsement Box must be notated with the applicable waiver code (for example: AATN102212N or AATN102212C)

Refund Policy Information Flight is cancelled:
Applicable Dates

 

• Travel has not commenced on any portion of the ticket - Wholly unused ticket
• Ticket was issued by: Oct 22, 2012
• Refund is permitted for travel dates: October 23-25, 2012

If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due to Travel Notice - Tropical Storm Sandy and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Revenue/Published Fares 
Refund - Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket to original form of payment; change fee does not apply.

• Refundable tickets will be refunded to the original form of payment (FOP)
• Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
• Non-refundable tickets will be refunded to original form of payment (FOP)

Bulk/Opaque Tickets
Bulk/Opaque Fare tickets must be referred to original issuing agent. If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due to a Travel Notice Exception - Tropical Storm Sandy, and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

 

001 Tickets 
Bulk/Opaque Fares 
Refund – Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply. 
If a fares basis code contains BULK CODES then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

• Refundable tickets will be refunded to the original form of payment (FOP)
• Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
• Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
• For all others use Revenue Ticket rules.

Required Documentation for Refunds – Revenue and Bulk/Opaque Fares
PNR must be documented with the following OSI message:

 

• 4OSI AA FLT CNLD REFUND PER TROPICAL STORM Sandy OCT12

ARC/IAR REN entry:

• Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN102212R

BSP entry:

• Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN102212R

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds. These requests processed by AA Refunds will be refunded to the original form of payment.
Note: The online refund form is applicable to U.S. and Canada based agencies only. 

Flight is not cancelled:

For Revenue/Published Fares follow the guidelines below:

If a customer's flight is not cancelled due to the Travel Notice – Tropical Storm Sandy, and no other alternate flights are acceptable, a refund is not permitted by the Travel Agency.

A non-refundable fare may be eligible for refund by American Airlines only due to a flight delay depending upon the length and impact of the delay and must be submitted online toTravel Agency – Travel Notice Exception Refund Request.

• In the Email Subject category, on the drop down menu select Travel Agency – Travel Notice Exception Refund Request
• In the Comments/Questions category, you should indicate TRAVEL ADVISORY- NAME OF EVENT/DATE and any other pertinent information for the refund request. 
• Please disregard the "Note" indicated on the form and do not select "Request Refund".  This form is applicable for U.S. and Canada based agencies only.

When completed click Send Email

Length Of Delay

American to Refund To Voucher

American to Refund To Original Form Of Payment

If non-stop to connecting flight (No length of Delay required)

-

Yes

0 - 30 minutes

Agency may not re-accommodate to an alternate flight time or to an alternate date of travel unless the schedule change results in a misconnect.

No

No

31 - 60 minutes

No

No

61 - 120 minutes

Yes

Non-Refundable: No

Refundable with a cancellation fee: may refund to orig form of payment (FOP) minus the cancellation fee

121 minutes or greater

Yes

Yes

For BULK/OPAQUE Fares follow the guidelines below:

• If a fares basis code contains BULK CODES
• If the ticket is issued as BT (zero fare ticket)

Length Of Delay

BULK/OPAQUE Ticket Refund To MCO

BULK/OPAQUE Ticket Refund To Original Form Of Payment

If non-stop to connecting flight (No length of Delay required)

-

Yes

• ARC/BSP Waiver Code:BULKRULE24080

 

0 - 30 minutes

Agency may not re-accommodate to an alternate flight time or to an alternate date of travel unless the schedule change results in a misconnect.

No

No

31 - 60 minutes

No

No

61 - 120 minutes

Yes

MCO Endorsement box:BULKRULE24080

Non-Refundable: No
Refundable with a cancellation fee: may refund to orig form of payment (FOP)minus the cancellation fee

• ARC/BSP Waiver Code:BULKRULE24080

 

121 minutes or greater

Yes

Yes

• ARC/BSP Waiver Code:BULKRULE24080

 

Note: Change Fee does not apply to BULK/OPAQUE tickets.

As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket outside the Travel Notice dates; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.

En Route/Diversion
Connecting customers' en route to the above-listed destination or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.

Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at prefunds.aa.com.

 

Additional Information

• Bulk/Opaque Fare tickets must be referred to original issuing agent.
• Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.
• Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.
• Please ensure the above procedures are accurately followed to prevent debit memo issuance.

Resources
American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.

 

• AA.com/Agency Reference: Select Travel Notice Exception Policy - Travel Agency Guidelines
• Visit AA.com and navigate to AA News and Offers to view current travel notices.
• Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers page. American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

Groups
Group reservations must be changed by AA Group & Meeting Travel.

 

 

Updated:22OCT12

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.