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Acer Aspire E1-571 Support Question

Acer Aspire E1-571 Support Question

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Question posted by harrydbriggs on September 9th, 2013

My Cd Drive Wont Open, What Do I Do?

My cd drive wont open, what do i do? i have just bought my acer e1-571 and the disc tray wont open, all i got it for was to watch films etc and fb,

Current Answers

Answer #1: Posted by prateekk007 on September 9th, 2013 11:33 AM
This answer was accepted by the poster of the original question.
prateekk007

Member since:
December 5th, 2012

Points: 2,137,520
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Hi harrydbriggs,

Please follow the steps mentioned below and see if that helps you:

  1. Using Microsoft Fix-It Tool:

To fix this problem automatically, click the Fix this problem link. Then, click Run now button from the Automated Troubleshooting Services page and follow the steps in this wizard.
Fix this problem
Microsoft Automated Troubleshooting Services: Your CD or DVD drive cannot read or write media.
Note: This automatic fix only applies to Windows XP and to Windows Vista. If your computer is running Windows 7, go to "Windows 7" under the "Let me fix it myself" section.

If issue still persists try the Second step Delete Upper / Lower Filters:

1. Click Start, and then click All Programs.

2. Click Accessories, and then click Run.

3. Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

4. In the navigation pane, locate and then click the following registry sub key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. In the right pane, click Upper Filters.

Note: You may also see an “UpperFilters.bak” registry entry. You do not have to remove that entry. Click Upper Filters only. If you do not see the Upper Filters registry entry, you still might have to remove the Lower Filters registry entry. To do this, go to step 8.

6. On the Edit menu, click Delete.

7. When you are prompted to confirm the deletion, click Yes.

8. In the right pane, click Lower Filters.

Note: If you do not see the Lower Filters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.

9. On the Edit menu, click Delete.
10. When you are prompted to confirm the deletion, click Yes.
11. Exit Registry Editor.
12. Restart the computer.

Please reply if you have any further questions.


Thanks & Regards
Prateek K


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... Express 2.0/3.0, HDMI 1.4a (supporting standard stereo modes for 3D BluRay. Privacy Control • BIOS user, supervisor, HDD passwords • Kensington lock slot Hard Drive • 2.5" Hard Disk Drive SATA interface support 250/320/500/640/750 GB or larger Audio Subsystem • High-definition audio support • Two built-in stereo speakers...
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Acer Aspire E1-531 and E1-571 Notebook Service Guide - Page 16

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Acer Aspire E1-531 and E1-571 Notebook Service Guide - Page 20

...menu to the Quick Launch toolbar and to items on the Quick Launch toolbar and the system tray. Searches for computers (if you are not connected to a network domain), or switch users...computer (if you are on the toolbar. + Displays the system properties dialog box. + Opens Ease of Access Center (for a file or folder. + + + + + + + Shows the desktop. Cycles ...
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Acer Aspire E1-531 and E1-571 Notebook Service Guide - Page 30

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