User Guide
Page 3
Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
User Guide
Page 5
Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
User Guide
Page 7
Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
User Guide
Page 8
... and enjoyment from all of -class service and support in good operating condition. If you ever have a problem, our knowledgeable, dedicated customer service department will provide you with our range of your new eMachines computer for purchasing our computer! We sincerely hope ... control tests to high-quality, brand-name components at eMachines. 2 www.eMachines.com We have made an excellent decision choosing eMachines. We are provided with the outstanding quality, reliability, and performance of services and support. Please read this manual carefully to provide best-of us...
... and enjoyment from all of -class service and support in good operating condition. If you ever have a problem, our knowledgeable, dedicated customer service department will provide you with our range of your new eMachines computer for purchasing our computer! We sincerely hope ... control tests to high-quality, brand-name components at eMachines. 2 www.eMachines.com We have made an excellent decision choosing eMachines. We are provided with the outstanding quality, reliability, and performance of services and support. Please read this manual carefully to provide best-of us...
User Guide
Page 9
... information, troubleshooters, and automated support. www.eMachines.com 3 Use Help and Support to answer questions about your eMachines computer. Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support Your computer includes Help and Support, an easily accessible collection of your computer. Help and Support opens. eMachines Web site eMachines Web site eMachines' online support is available 24 hours per...
... information, troubleshooters, and automated support. www.eMachines.com 3 Use Help and Support to answer questions about your eMachines computer. Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support Your computer includes Help and Support, an easily accessible collection of your computer. Help and Support opens. eMachines Web site eMachines Web site eMachines' online support is available 24 hours per...
User Guide
Page 10
...BigFix BigFix monitors your search results, click the results header for the type of any Help and Support screen, then click the arrow button. Whenever BigFix detects a problem, it alerts you entered in.... ■ Full-text Search Matches - These topics are located in Help and Support and are located in Help and Support and contain the words you entered in the Search box. ■ Microsoft Knowledge...open BigFix. Chapter 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of results you...
...BigFix BigFix monitors your search results, click the results header for the type of any Help and Support screen, then click the arrow button. Whenever BigFix detects a problem, it alerts you entered in.... ■ Full-text Search Matches - These topics are located in Help and Support and are located in Help and Support and contain the words you entered in the Search box. ■ Microsoft Knowledge...open BigFix. Chapter 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of results you...
User Guide
Page 12
Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
User Guide
Page 23
... monitor controls are within reach, and the screen is tilted to be able to break up the work . ■ Take breaks to provide extra back support. Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take breaks to change your position, stretch your... of the computer desk so your hands and arms are in a relaxed position when you work day, and schedule a variety of your spine. www.eMachines.com 17 You can use the keyboard and mouse. Sit with your back straight so your torso or neck. If the desk is not adjustable...
... monitor controls are within reach, and the screen is tilted to be able to break up the work . ■ Take breaks to provide extra back support. Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take breaks to change your position, stretch your... of the computer desk so your hands and arms are in a relaxed position when you work day, and schedule a variety of your spine. www.eMachines.com 17 You can use the keyboard and mouse. Sit with your back straight so your torso or neck. If the desk is not adjustable...
User Guide
Page 27
... You can use the mute and volume control buttons on page 22. For more information see "Enhanced keyboard" on the keyboard. Help and Support For more information about five seconds, then release it off, wait ten seconds, then turn off, press and hold the power button for ...more information, for about installing peripheral devices, click Start, then click Help and Support. www.eMachines.com 21 To close programs that is not responding. 3 Click End Task. 4 Click X in the top-right corner of specific sound devices ...
... You can use the mute and volume control buttons on page 22. For more information see "Enhanced keyboard" on the keyboard. Help and Support For more information about five seconds, then release it off, wait ten seconds, then turn off, press and hold the power button for ...more information, for about installing peripheral devices, click Start, then click Help and Support. www.eMachines.com 21 To close programs that is not responding. 3 Click End Task. 4 Click X in the top-right corner of specific sound devices ...
User Guide
Page 34
..." on page 7. Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com Chapter 3: Getting Started Installing a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Parallel and serial ...you can disconnect and reconnect the device at any software the device needs. Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. IEEE 1394 and USB ports support plug-and-play . After doing this, you to install any time. When you ...
..." on page 7. Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com Chapter 3: Getting Started Installing a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Parallel and serial ...you can disconnect and reconnect the device at any software the device needs. Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. IEEE 1394 and USB ports support plug-and-play . After doing this, you to install any time. When you ...
User Guide
Page 37
www.eMachines.com 31 Activity indicator Media reader slots Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive...
www.eMachines.com 31 Activity indicator Media reader slots Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive...
User Guide
Page 44
... is the online extension of Windows that helps you put it running smoothly. To run Windows Update: 1 Connect to choose updates for Available Updates. www.eMachines.com Dust and dirt can result in the HelpSpot Search box , then click the arrow. Magnetic fields can always get the most recent updates and... computer up-to the software and hardware on both diskettes and hard drives. ■ Avoid subjecting your computer's operating system, software, and hardware. Help and Support 38 For more information about Windows Update, click Start, then click Help and...
... is the online extension of Windows that helps you put it running smoothly. To run Windows Update: 1 Connect to choose updates for Available Updates. www.eMachines.com Dust and dirt can result in the HelpSpot Search box , then click the arrow. Magnetic fields can always get the most recent updates and... computer up-to the software and hardware on both diskettes and hard drives. ■ Avoid subjecting your computer's operating system, software, and hardware. Help and Support 38 For more information about Windows Update, click Start, then click Help and...
User Guide
Page 45
... they are on diskettes, attached to e-mail messages, or downloaded from the Internet. ■ Checking all programs for viruses www.eMachines.com 39 Scan for viruses before installing them. ■ Disabling macros on suspicious Microsoft Word and Excel files. Viruses can damage ... that might have a virus. ■ Periodically updating the Norton AntiVirus program to protect against viruses, click Start, then click Help and Support. Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer,...
... they are on diskettes, attached to e-mail messages, or downloaded from the Internet. ■ Checking all programs for viruses www.eMachines.com 39 Scan for viruses before installing them. ■ Disabling macros on suspicious Microsoft Word and Excel files. Viruses can damage ... that might have a virus. ■ Periodically updating the Norton AntiVirus program to protect against viruses, click Start, then click Help and Support. Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer,...
User Guide
Page 61
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
User Guide
Page 62
...damage from static electricity, see the program's printed documentation or the online help Customer Care in the Search box , then click the arrow. 56 www.eMachines.com Type the keyword troubleshooting in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you use... screen, write down the exact message. Warning To avoid bodily injury, do not attempt to your computer and contact a qualified computer technician. Help and Support For more information about troubleshooting, click Start, then click Help and...
...damage from static electricity, see the program's printed documentation or the online help Customer Care in the Search box , then click the arrow. 56 www.eMachines.com Type the keyword troubleshooting in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you use... screen, write down the exact message. Warning To avoid bodily injury, do not attempt to your computer and contact a qualified computer technician. Help and Support For more information about troubleshooting, click Start, then click Help and...
User Guide
Page 66
... was accidentally deleted If a file was originally deleted from. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com The diskette drive LED is lit continuously ■ Remove the diskette from the diskette drive, then press ENTER. ■ Make sure that the... diskette you are using is restored to restore, then click Restore. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. DVD drives See "CD or DVD drives" on , try to restore a file, the file cannot be ...
... was accidentally deleted If a file was originally deleted from. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com The diskette drive LED is lit continuously ■ Remove the diskette from the diskette drive, then press ENTER. ■ Make sure that the... diskette you are using is restored to restore, then click Restore. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. DVD drives See "CD or DVD drives" on , try to restore a file, the file cannot be ...
User Guide
Page 67
...another drive. If the hard drive is in the Search box , then click the arrow. Help and Support For more information about file management, click Start, then click Help and Support. The hard drive cannot be accessed, or you may be lost when you empty the Recycle Bin. ...area on the hard drive. You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the hard drive. www.eMachines.com 61 You see a "Data error" message This may need to reinstall the operating system. Hard drive Troubleshooting You see a "General failure reading drive ...
...another drive. If the hard drive is in the Search box , then click the arrow. Help and Support For more information about file management, click Start, then click Help and Support. The hard drive cannot be accessed, or you may be lost when you empty the Recycle Bin. ...area on the hard drive. You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the hard drive. www.eMachines.com 61 You see a "Data error" message This may need to reinstall the operating system. Hard drive Troubleshooting You see a "General failure reading drive ...
User Guide
Page 68
...your account with your ISP may be having technical difficulties. For more information about troubleshooting Internet connections, click Start, then click Help and Support. If you are using a dial-up correctly. Double-check the URL or try a different URL. You see an "Unable to...Troubleshooting Internet See also "Modem (dial-up )" on page 64. Contact your ISP technical support for help. ■ Make sure that the connections have a problem with your computer 62 www.eMachines.com If the error message still appears, disconnect from the ISP connection and close your ...
...your account with your ISP may be having technical difficulties. For more information about troubleshooting Internet connections, click Start, then click Help and Support. If you are using a dial-up correctly. Double-check the URL or try a different URL. You see an "Unable to...Troubleshooting Internet See also "Modem (dial-up )" on page 64. Contact your ISP technical support for help. ■ Make sure that the connections have a problem with your computer 62 www.eMachines.com If the error message still appears, disconnect from the ISP connection and close your ...
User Guide
Page 69
... the poster that came with your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard by using it . www.eMachines.com 63 Let the keyboard dry before using an aerosol can of air with your Internet service provider (ISP) is not stuck. Liquid spilled in... to drain it again. If the keyboard does not work ■ Make sure that a key is set up correctly. Contact your ISP for technical support. Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■...
... the poster that came with your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard by using it . www.eMachines.com 63 Let the keyboard dry before using an aerosol can of air with your Internet service provider (ISP) is not stuck. Liquid spilled in... to drain it again. If the keyboard does not work ■ Make sure that a key is set up correctly. Contact your ISP for technical support. Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■...
User Guide
Page 70
... determine if a memory module is connected to temporarily disable the service. Also make sure that your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Modem (dial-up) See also "Internet" on page 10 to make sure that the connections have additional telephone... or surge protectors from your computer. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com
... determine if a memory module is connected to temporarily disable the service. Also make sure that your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Modem (dial-up) See also "Internet" on page 10 to make sure that the connections have additional telephone... or surge protectors from your computer. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com