User Guide
Page 9
... 199 Internal RADIUS Server ...213 Certificates ...221 Log Screens ...239 VLAN ...249 Load Balancing ...269 Dynamic Channel Selection ...275 Maintenance ...279 Appendices and Index ...287 Troubleshooting ...289 New Template User's Guide 9
... 199 Internal RADIUS Server ...213 Certificates ...221 Log Screens ...239 VLAN ...249 Load Balancing ...269 Dynamic Channel Selection ...275 Maintenance ...279 Appendices and Index ...287 Troubleshooting ...289 New Template User's Guide 9
User Guide
Page 18
...to Factory Defaults 286 23.6 Restart Screen ...286 Part III: Appendices and Index 287 Chapter 24 Troubleshooting...289 24.1 Overview ...289 24.2 Power, Hardware Connections, and LEDs 289 24.3 NWA Access and Login 290 24.4 AP Management Modes 292 24.5 Internet Access ...294 24.6 Wireless... Router/AP Troubleshooting 295 Chapter 25 Chapter 25 Product Specifications 297 25.1 Wall-Mounting Instructions 300 Appendix A ...
...to Factory Defaults 286 23.6 Restart Screen ...286 Part III: Appendices and Index 287 Chapter 24 Troubleshooting...289 24.1 Overview ...289 24.2 Power, Hardware Connections, and LEDs 289 24.3 NWA Access and Login 290 24.4 AP Management Modes 292 24.5 Internet Access ...294 24.6 Wireless... Router/AP Troubleshooting 295 Chapter 25 Chapter 25 Product Specifications 297 25.1 Wall-Mounting Instructions 300 Appendix A ...
User Guide
Page 31
... a CAPWAP wireless network. The user (U) configures the controller AP (C), which then automatically updates the configurations of the following methods to manage the NWA. • Web Configurator. This is recommended for troubleshooting by an SNMP manager. The device can be monitored by service engineers. • File Transfer Protocol (FTP). See the SNMP chapter...
... a CAPWAP wireless network. The user (U) configures the controller AP (C), which then automatically updates the configurations of the following methods to manage the NWA. • Web Configurator. This is recommended for troubleshooting by an SNMP manager. The device can be monitored by service engineers. • File Transfer Protocol (FTP). See the SNMP chapter...
User Guide
Page 68
... correct security settings, do so. You should be able to do the following. Attempt to access the Internet. If this does not help, see the Troubleshooting chapter in the individual Security, layer-2 isolation and MAC filter profiles for the relevant network. You should be unable to do the following steps to... use the network, you need to thoroughly test whether the setup behaves as described in Section 3.5.6.1 on page 67, and in this User's Guide. 68 NWA-3160 Series User's Guide
... correct security settings, do so. You should be able to do the following. Attempt to access the Internet. If this does not help, see the Troubleshooting chapter in the individual Security, layer-2 isolation and MAC filter profiles for the relevant network. You should be unable to do the following steps to... use the network, you need to thoroughly test whether the setup behaves as described in Section 3.5.6.1 on page 67, and in this User's Guide. 68 NWA-3160 Series User's Guide
User Guide
Page 287
PART III Appendices and Index Troubleshooting (289) Product Specifications (297) Power Adaptor Specifications (247) Setting up Your Computer's IP Address (249) Wireless LANs (303) Pop-up Windows, JavaScripts and Java Permissions (319) IP Addresses and Subnetting (327) Text File Based Auto Configuration (349) Legal Information (363) Customer Support (365) Index (367) 287
PART III Appendices and Index Troubleshooting (289) Product Specifications (297) Power Adaptor Specifications (247) Setting up Your Computer's IP Address (249) Wireless LANs (303) Pop-up Windows, JavaScripts and Java Permissions (319) IP Addresses and Subnetting (327) Text File Based Auto Configuration (349) Legal Information (363) Customer Support (365) Index (367) 287
User Guide
Page 289
...the following categories. • Power, Hardware Connections, and LEDs • NWA Access and Login • AP Management Modes • Internet Access • Wireless Router/AP Troubleshooting 24.2 Power, Hardware Connections, and LEDs The NWA does not turn on. • Make sure you might encounter. The ...potential problems are using the power adaptor or cord included with the NWA. • Make sure the power adaptor ...
...the following categories. • Power, Hardware Connections, and LEDs • NWA Access and Login • AP Management Modes • Internet Access • Wireless Router/AP Troubleshooting 24.2 Power, Hardware Connections, and LEDs The NWA does not turn on. • Make sure you might encounter. The ...potential problems are using the power adaptor or cord included with the NWA. • Make sure the power adaptor ...
User Guide
Page 290
... wired interface (LAN, or Local Area Network) and one for damage. Chapter 24 Troubleshooting • Inspect your NWA's MAC (Media Access Control) address, enter its factory defaults. To do this in...IP address in your Internet browser.You can also use the following methods to log into the NWA using the System Name, you should enter a name not longer than 15 alphanumeric characters. ...8226; If you might be the IP address of the default gateway for the NWA. • The default IP address is 192.168.1.2. • If you changed the System Name, and...
... wired interface (LAN, or Local Area Network) and one for damage. Chapter 24 Troubleshooting • Inspect your NWA's MAC (Media Access Control) address, enter its factory defaults. To do this in...IP address in your Internet browser.You can also use the following methods to log into the NWA using the System Name, you should enter a name not longer than 15 alphanumeric characters. ...8226; If you might be the IP address of the default gateway for the NWA. • The default IP address is 192.168.1.2. • If you changed the System Name, and...
User Guide
Page 291
...to a LAN/ETHERNET port. I forgot the IP address for the NWA. • Check the hardware connections, and make sure [Caps Lock] is logged in to access the NWA with the default IP address. If you can see the troubleshooting suggestions for I cannot see or access the Login screen in the... same subnet as expected. Chapter 24 Troubleshooting • The default password is 1234. See the Quick Start...
...to a LAN/ETHERNET port. I forgot the IP address for the NWA. • Check the hardware connections, and make sure [Caps Lock] is logged in to access the NWA with the default IP address. If you can see the troubleshooting suggestions for I cannot see or access the Login screen in the... same subnet as expected. Chapter 24 Troubleshooting • The default password is 1234. See the Quick Start...
User Guide
Page 292
... flow set in the Administrator Inactivity Timer field expires (default five minutes). NWA-3160 Series User's Guide Make sure you have to reset the device to have static IP addresses in the same network. See the troubleshooting suggestions for I cannot use FTP to upload / download the configuration file... • VT100 terminal emulation. • 9,600 bps is the default speed on page 36. Chapter 24 Troubleshooting • Disconnect and re-connect the power adaptor or cord to the NWA. • If this happens. • Change the time out value in the System > General screen to...
... flow set in the Administrator Inactivity Timer field expires (default five minutes). NWA-3160 Series User's Guide Make sure you have to reset the device to have static IP addresses in the same network. See the troubleshooting suggestions for I cannot use FTP to upload / download the configuration file... • VT100 terminal emulation. • 9,600 bps is the default speed on page 36. Chapter 24 Troubleshooting • Disconnect and re-connect the power adaptor or cord to the NWA. • If this happens. • Change the time out value in the System > General screen to...
User Guide
Page 293
..., the changes you update the primary controller AP and not the secondary controller AP when setting the congfiguration for the managed APs. Only NWAs in the network, the secondary controller AP's WLAN radio is turned off or out of range while you have both primary and secondary ...primary controller AP is detected again by the configurations of the managed APs. Thus, you can only configure one at a time. Chapter 24 Troubleshooting The secondary controller AP's wireless profiles do not appear in the network. Can the controller AP update managed APs that you will take effect.
..., the changes you update the primary controller AP and not the secondary controller AP when setting the congfiguration for the managed APs. Only NWAs in the network, the secondary controller AP's WLAN radio is turned off or out of range while you have both primary and secondary ...primary controller AP is detected again by the configurations of the managed APs. Thus, you can only configure one at a time. Chapter 24 Troubleshooting The secondary controller AP's wireless profiles do not appear in the network. Can the controller AP update managed APs that you will take effect.
User Guide
Page 294
... your ISP account information correctly. If the NWA is slow or intermittent. • There might be a lot of the advanced suggestions. If the signal is not available anymore. • Check the hardware connections, and make sure the LEDs are behaving as expected. Chapter 24 Troubleshooting 24.5 Internet Access I cannot access the Internet...
... your ISP account information correctly. If the NWA is slow or intermittent. • There might be a lot of the advanced suggestions. If the signal is not available anymore. • Check the hardware connections, and make sure the LEDs are behaving as expected. Chapter 24 Troubleshooting 24.5 Internet Access I cannot access the Internet...
User Guide
Page 295
...If you enable this function, you allow the NWA to be allowed to an overloaded NWA will be kicked continuously and never be remotely accessed through the WLAN interface. NWA-3160 Series User's Guide 295 Chapter 24 Troubleshooting Check the settings for some applications. 24.6 Wireless... Router/AP Troubleshooting I cannot access the NWA or ping any rejected or kicked wireless clients; Check your...
...If you enable this function, you allow the NWA to be allowed to an overloaded NWA will be kicked continuously and never be remotely accessed through the WLAN interface. NWA-3160 Series User's Guide 295 Chapter 24 Troubleshooting Check the settings for some applications. 24.6 Wireless... Router/AP Troubleshooting I cannot access the NWA or ping any rejected or kicked wireless clients; Check your...
User Guide
Page 351
...seconds after using the following format. Configuration File Rules You can only use the wlan and wcfg commands in the configuration file. NWA-3160 Series User's Guide 351 Appendix D Text File Based Auto Configuration Verifying Your Configuration File Upload Via SNMP You can use ...the current configuration file 1.2 version. Figure 213 Configuration File Format !#ZYXEL PROWLAN !#VERSION 12 wcfg security 1 xxx wcfg security save wcfg ssid 1 xxx wcfg ssid save The first line must specify the file version. Troubleshooting Via SNMP If you have the AP download the configuration file.
...seconds after using the following format. Configuration File Rules You can only use the wlan and wcfg commands in the configuration file. NWA-3160 Series User's Guide 351 Appendix D Text File Based Auto Configuration Verifying Your Configuration File Upload Via SNMP You can use ...the current configuration file 1.2 version. Figure 213 Configuration File Format !#ZYXEL PROWLAN !#VERSION 12 wcfg security 1 xxx wcfg security save wcfg ssid 1 xxx wcfg ssid save The first line must specify the file version. Troubleshooting Via SNMP If you have the AP download the configuration file.