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... support questions can be answered through our knowledge base or email support service at http://support.wd.com and choose from these topics: Downloads-Download drivers, software, and updates for support, have your WD product or software. This 30day period starts on the date of free telephone support during the warranty...
... support questions can be answered through our knowledge base or email support service at http://support.wd.com and choose from these topics: Downloads-Download drivers, software, and updates for support, have your WD product or software. This 30day period starts on the date of free telephone support during the warranty...
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MY PASSPORT ULTRA METAL EDITION USER MANUAL Changing Your Password 48 Turning Off the Drive Lock Feature 50 7 Managing and Customizing the Drive 51 Checking Drive Health 51 Erasing ... the WD Software and Disk Image 66 10 Troubleshooting 67 Frequently Asked Questions 67 Installing, Partitioning, and Formatting the Drive 68 A Installing the SES Driver 69 Installing on Windows Vista Computers 69 Installing the Driver Automatically 69 Installing the Driver Manually 70 Installing on Windows 7 and Windows 8 Computers 72 TABLE OF CONTENTS - iv
MY PASSPORT ULTRA METAL EDITION USER MANUAL Changing Your Password 48 Turning Off the Drive Lock Feature 50 7 Managing and Customizing the Drive 51 Checking Drive Health 51 Erasing ... the WD Software and Disk Image 66 10 Troubleshooting 67 Frequently Asked Questions 67 Installing, Partitioning, and Formatting the Drive 68 A Installing the SES Driver 69 Installing on Windows Vista Computers 69 Installing the Driver Automatically 69 Installing the Driver Manually 70 Installing on Windows 7 and Windows 8 Computers 72 TABLE OF CONTENTS - iv
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The WD software installs the proper driver for connecting the drive and installing the WD Drive Utilities, WD Security, and WD SmartWare software on your computer. 2. Your My Passport drive is on the drive: WD Drive Utilities WD Security WD SmartWare Figure 3. Connect the ...now ready to close it. You can enhance its capabilities by installing the WD software that the drive appears in Figure 3. 3. MY PASSPORT ULTRA METAL EDITION USER MANUAL 12 Connecting the Drive and Getting Started This chapter provides instructions for your computer's file management utility listing. 4. Turn...
The WD software installs the proper driver for connecting the drive and installing the WD Drive Utilities, WD Security, and WD SmartWare software on your computer. 2. Your My Passport drive is on the drive: WD Drive Utilities WD Security WD SmartWare Figure 3. Connect the ...now ready to close it. You can enhance its capabilities by installing the WD software that the drive appears in Figure 3. 3. MY PASSPORT ULTRA METAL EDITION USER MANUAL 12 Connecting the Drive and Getting Started This chapter provides instructions for your computer's file management utility listing. 4. Turn...
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110 Troubleshooting MY PASSPORT ULTRA METAL EDITION USER MANUAL This chapter includes the following topics: Frequently Asked Questions Installing, Partitioning, and Formatting the Drive If you can achieve USB transfer ... your system's motherboard BIOS setting documentation to your USB 3.0 or USB 2.0 controller is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller drivers are backward-compatible with USB 1.1. TROUBLESHOOTING - 67 Note: If your motherboard or system manual for installation procedures. Q: What happens when a USB 3.0 or USB 2.0 device...
110 Troubleshooting MY PASSPORT ULTRA METAL EDITION USER MANUAL This chapter includes the following topics: Frequently Asked Questions Installing, Partitioning, and Formatting the Drive If you can achieve USB transfer ... your system's motherboard BIOS setting documentation to your USB 3.0 or USB 2.0 controller is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller drivers are backward-compatible with USB 1.1. TROUBLESHOOTING - 67 Note: If your motherboard or system manual for installation procedures. Q: What happens when a USB 3.0 or USB 2.0 device...
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...the Downloads Library) Format a WD external hard drive in FAT32* (to NTFS using either the Windows Disk Management utility or similar third-party software. MY PASSPORT ULTRA METAL EDITION USER MANUAL Installing, Partitioning, and Formatting the Drive How to Partition, and format a WD drive on Windows (8, 7, Vista) and Mac OS X... Convert a Mac OS X GPT partition to an NTFS partition in Windows 7 or Vista Download software, utilities, firmware updates, and drivers for WD products (from http://support.wd.com/product/download. To create partitions larger than 32 GB in Windows.
...the Downloads Library) Format a WD external hard drive in FAT32* (to NTFS using either the Windows Disk Management utility or similar third-party software. MY PASSPORT ULTRA METAL EDITION USER MANUAL Installing, Partitioning, and Formatting the Drive How to Partition, and format a WD drive on Windows (8, 7, Vista) and Mac OS X... Convert a Mac OS X GPT partition to an NTFS partition in Windows 7 or Vista Download software, utilities, firmware updates, and drivers for WD products (from http://support.wd.com/product/download. To create partitions larger than 32 GB in Windows.
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MY PASSPORT ULTRA METAL EDITION USER MANUAL 1A Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardware popup wizard from displaying every time you install the WD software. If ... Verify that your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automatically, your computer. Note: If Autoplay is installed automatically when you connect your My Passport drive to your computer must be connected to the Internet. 2. Note: ...
MY PASSPORT ULTRA METAL EDITION USER MANUAL 1A Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardware popup wizard from displaying every time you install the WD software. If ... Verify that your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automatically, your computer. Note: If Autoplay is installed automatically when you connect your My Passport drive to your computer must be connected to the Internet. 2. Note: ...
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On the Found New Hardware - On the Found New Hardware wizard screen, click Locate and install driver software: INSTALLING THE SES DRIVER - 70 MY PASSPORT ULTRA METAL EDITION USER MANUAL 3. WD SES Device wizard screen, click Yes, search online this time only to allow Windows Vista to connect to Windows Update: Windows Vista automatically: Connects to Windows Update Finds, downloads, and installs the SES driver Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1.
On the Found New Hardware - On the Found New Hardware wizard screen, click Locate and install driver software: INSTALLING THE SES DRIVER - 70 MY PASSPORT ULTRA METAL EDITION USER MANUAL 3. WD SES Device wizard screen, click Yes, search online this time only to allow Windows Vista to connect to Windows Update: Windows Vista automatically: Connects to Windows Update Finds, downloads, and installs the SES driver Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1.
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Browse to Computer and: a. At the Install the disc that came with your WD SES Device prompt, click I don't have the disc. b. c. d. Double-click the My Passport drive. MY PASSPORT ULTRA METAL EDITION USER MANUAL 2. Select WD SES Device Driver. Click Next: INSTALLING THE SES DRIVER - 71 On the Found New Hardware - Show me other options: 4. Double-click the Extras folder. WD SES Device wizard screen, click Don't search online: 3.
Browse to Computer and: a. At the Install the disc that came with your WD SES Device prompt, click I don't have the disc. b. c. d. Double-click the My Passport drive. MY PASSPORT ULTRA METAL EDITION USER MANUAL 2. Select WD SES Device Driver. Click Next: INSTALLING THE SES DRIVER - 71 On the Found New Hardware - Show me other options: 4. Double-click the Extras folder. WD SES Device wizard screen, click Don't search online: 3.
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When the installation completes, click Close: MY PASSPORT ULTRA METAL EDITION USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure 3 on page 5 or, use the Windows Computer Management utility to install the SES driver: 1. Open All Programs and click Computer > Manage: INSTALLING THE SES DRIVER - 72 5.
When the installation completes, click Close: MY PASSPORT ULTRA METAL EDITION USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure 3 on page 5 or, use the Windows Computer Management utility to install the SES driver: 1. Open All Programs and click Computer > Manage: INSTALLING THE SES DRIVER - 72 5.
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Under Computer Management (Local), click Device Manager > Unknown Device and right-click Update driver software: 3. Click Browse my computer for driver software. 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: INSTALLING THE SES DRIVER - 73 MY PASSPORT ULTRA METAL EDITION USER MANUAL 2.
Under Computer Management (Local), click Device Manager > Unknown Device and right-click Update driver software: 3. Click Browse my computer for driver software. 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: INSTALLING THE SES DRIVER - 73 MY PASSPORT ULTRA METAL EDITION USER MANUAL 2.
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When the installation completes, click Close: MY PASSPORT ULTRA METAL EDITION USER MANUAL INSTALLING THE SES DRIVER - 74 5. Click Next. 6.
When the installation completes, click Close: MY PASSPORT ULTRA METAL EDITION USER MANUAL INSTALLING THE SES DRIVER - 74 5. Click Next. 6.
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... support questions can be answered through our knowledge base or email support service at http://support.wd.com and choose from these topics: Downloads-Download drivers, software, and updates for support, have your WD product or software. Email support is free for your WD product serial number, system hardware, and system...
... support questions can be answered through our knowledge base or email support service at http://support.wd.com and choose from these topics: Downloads-Download drivers, software, and updates for support, have your WD product or software. Email support is free for your WD product serial number, system hardware, and system...
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MY PASSPORT ULTRA METAL EDITION USER MANUAL 6 Managing and Customizing the Software 26 Checking for Software Updates 26 Configuring Your Cloud Service Account 27 Uninstalling the WD Software 28 7 ... 29 Restoring the WD Software and Disk Image 29 8 Troubleshooting 30 Installing, Partitioning, and Formatting the Drive 30 Frequently Asked Questions 30 A Installing the SES Driver 32 Installing on Windows Vista Computers 32 Installing on Windows 7 and Windows 8 Computers 34 B Compliance and Warranty Information 37 Regulatory Compliance 37 FCC Class B Information...
MY PASSPORT ULTRA METAL EDITION USER MANUAL 6 Managing and Customizing the Software 26 Checking for Software Updates 26 Configuring Your Cloud Service Account 27 Uninstalling the WD Software 28 7 ... 29 Restoring the WD Software and Disk Image 29 8 Troubleshooting 30 Installing, Partitioning, and Formatting the Drive 30 Frequently Asked Questions 30 A Installing the SES Driver 32 Installing on Windows Vista Computers 32 Installing on Windows 7 and Windows 8 Computers 34 B Compliance and Warranty Information 37 Regulatory Compliance 37 FCC Class B Information...
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... the WD software that the drive appears in Figure 3. 3. Connecting the Drive CONNECTING THE DRIVE AND GETTING STARTED - 5 MY PASSPORT ULTRA METAL EDITION USER MANUAL 12 Connecting the Drive and Getting Started This chapter provides instructions for your drive. Connect the drive to close it. ...utility listing. 4. Turn on the drive: WD Backup WD Drive Utilities WD Quick View Figure 3. The WD software installs the proper driver for connecting the drive and installing the WD software on your computer. 2. It includes the following topics: Connecting the Drive Getting Started ...
... the WD software that the drive appears in Figure 3. 3. Connecting the Drive CONNECTING THE DRIVE AND GETTING STARTED - 5 MY PASSPORT ULTRA METAL EDITION USER MANUAL 12 Connecting the Drive and Getting Started This chapter provides instructions for your drive. Connect the drive to close it. ...utility listing. 4. Turn on the drive: WD Backup WD Drive Utilities WD Quick View Figure 3. The WD software installs the proper driver for connecting the drive and installing the WD software on your computer. 2. It includes the following topics: Connecting the Drive Getting Started ...
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Excluded Files File Attributes Name includes Extensions Starts with Ends with MY PASSPORT ULTRA METAL EDITION USER MANUAL Excluded Values reparsePoint temporary \AppData\Roaming\Microsoft\Windows [CommonApplicationData]\Western Digital\ [CommonApplicationData]\Microsoft\Windows\Caches\ config.msi MSOCache ntuser.dat ntuser.ini [RecycleBin] $recycle.bin recycler [Root]\Drivers\ [Root]\Temp\ System Volume Information WD Backup.swstore .WD Hidden Items...
Excluded Files File Attributes Name includes Extensions Starts with Ends with MY PASSPORT ULTRA METAL EDITION USER MANUAL Excluded Values reparsePoint temporary \AppData\Roaming\Microsoft\Windows [CommonApplicationData]\Western Digital\ [CommonApplicationData]\Microsoft\Windows\Caches\ config.msi MSOCache ntuser.dat ntuser.ini [RecycleBin] $recycle.bin recycler [Root]\Drivers\ [Root]\Temp\ System Volume Information WD Backup.swstore .WD Hidden Items...
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... support organization Frequently Asked Questions Q: Why is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller drivers are installed before booting? Installing, Partitioning, and Formatting the Drive How to Partition, and format a WD drive on your system... Convert a Mac OS X GPT partition to an NTFS partition in Windows 7 or Vista Download software, utilities, firmware updates, and drivers for installation procedures. MY BOOK USER MANUAL 81 Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently...
... support organization Frequently Asked Questions Q: Why is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller drivers are installed before booting? Installing, Partitioning, and Formatting the Drive How to Partition, and format a WD drive on your system... Convert a Mac OS X GPT partition to an NTFS partition in Windows 7 or Vista Download software, utilities, firmware updates, and drivers for installation procedures. MY BOOK USER MANUAL 81 Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently...
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... my system supports USB 3.0 or USB 2.0? When connected to a USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at USB 1.1 speeds due to an incorrect driver installation of up to install the appropriate chipset support for more information. MY BOOK USER MANUAL Q: Why is plugged into a USB 1.1 port or hub?
... my system supports USB 3.0 or USB 2.0? When connected to a USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at USB 1.1 speeds due to an incorrect driver installation of up to install the appropriate chipset support for more information. MY BOOK USER MANUAL Q: Why is plugged into a USB 1.1 port or hub?
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On the Found New Hardware screen, select the Locate and install driver software option: INSTALLING THE SES DRIVER - 32 If they appear, close them. 1. Note: The SES Driver is enabled, two additional screens might appear at the same time as shown in Figure 3 on page 5, the Found New Hardware screen ... on Windows 7 and Windows 8 Computers Installing on Windows Vista Computers After connecting the drive as the Found New Hardware screen. MY PASSPORT ULTRA USER MANUAL A1 Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES...
On the Found New Hardware screen, select the Locate and install driver software option: INSTALLING THE SES DRIVER - 32 If they appear, close them. 1. Note: The SES Driver is enabled, two additional screens might appear at the same time as shown in Figure 3 on page 5, the Found New Hardware screen ... on Windows 7 and Windows 8 Computers Installing on Windows Vista Computers After connecting the drive as the Found New Hardware screen. MY PASSPORT ULTRA USER MANUAL A1 Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES...
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MY PASSPORT ULTRA USER MANUAL 2. Windows displays the Update Driver Software... On the Update Driver Software... Connected to Windows Update Finds, downloads, and installs the SES driver (Continued) INSTALLING THE SES DRIVER - 33 Windows automatically: Connects to the Internet, Select the Search automatically... THEN . . . option. dialog, select the I don't have the disc... option and click Next: 3. screen: IF your computer is . . . screen: 4. On the Insert the disc...
MY PASSPORT ULTRA USER MANUAL 2. Windows displays the Update Driver Software... On the Update Driver Software... Connected to Windows Update Finds, downloads, and installs the SES driver (Continued) INSTALLING THE SES DRIVER - 33 Windows automatically: Connects to the Internet, Select the Search automatically... THEN . . . option. dialog, select the I don't have the disc... option and click Next: 3. screen: IF your computer is . . . screen: 4. On the Insert the disc...
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MY PASSPORT ULTRA USER MANUAL IF your computer is . . . Not connected to Computer and: a. Double-click the My Passport drive. Double-click the Extras folder c. Select the Browse my computer... option, browse to the Internet, THEN . . . Select WD SES Device Driver d. Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure...
MY PASSPORT ULTRA USER MANUAL IF your computer is . . . Not connected to Computer and: a. Double-click the My Passport drive. Double-click the Extras folder c. Select the Browse my computer... option, browse to the Internet, THEN . . . Select WD SES Device Driver d. Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure...