User Guide
Page 4
n4 N Troubleshooting ...93 Computer ...95 System Security ...100 Built-in MOTION EYE Camera...101 Networking ...104 Bluetooth Technology ...107 Optical Discs ...111 Display ...116 Printing ...117 Microphone ...118 Mouse ...119 Speakers ...120 Keyboard...122 Floppy Disks ...123 Audio/Video...124 Memory Stick ...127 Peripherals ...128 Support Options ...129 Sony Support Information ...130 Program Support Information...133 Trademarks ...144
n4 N Troubleshooting ...93 Computer ...95 System Security ...100 Built-in MOTION EYE Camera...101 Networking ...104 Bluetooth Technology ...107 Optical Discs ...111 Display ...116 Printing ...117 Microphone ...118 Mouse ...119 Speakers ...120 Keyboard...122 Floppy Disks ...123 Audio/Video...124 Memory Stick ...127 Peripherals ...128 Support Options ...129 Sony Support Information ...130 Program Support Information...133 Trademarks ...144
User Guide
Page 9
...single location for general information and technical assistance for your VAIO computer with VAIO Care, system restore, backup and recovery, and contact Sony support. To access Help and Support, click Start ...VAIO computer, and creating recovery DVDs and more. ❑ Use my VAIO Access your VAIO user guide, interactive help in the form of VAIO tutorials, how-to find the answers you need. Choose from the following categories to articles, the VAIO technology page, specifications, and system and software information. ❑ Troubleshoot my VAIO Maintain and troubleshoot your VAIO computer...
...single location for general information and technical assistance for your VAIO computer with VAIO Care, system restore, backup and recovery, and contact Sony support. To access Help and Support, click Start ...VAIO computer, and creating recovery DVDs and more. ❑ Use my VAIO Access your VAIO user guide, interactive help in the form of VAIO tutorials, how-to find the answers you need. Choose from the following categories to articles, the VAIO technology page, specifications, and system and software information. ❑ Troubleshoot my VAIO Maintain and troubleshoot your VAIO computer...
User Guide
Page 93
n 93 N Troubleshooting Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer. Try these suggestions before visiting the Sony online support web site at the following URLs: http://esupport.sony.com/EN/VAIO/ for customers in USA http://www.sony.ca/support/ for customers in Canada http://esupport.sony.com/ES/VAIO/ for customers...
n 93 N Troubleshooting Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer. Try these suggestions before visiting the Sony online support web site at the following URLs: http://esupport.sony.com/EN/VAIO/ for customers in USA http://www.sony.ca/support/ for customers in Canada http://esupport.sony.com/ES/VAIO/ for customers...
User Guide
Page 95
... and contrast controls are using the supplied Sony AC adapter. For your safety, use the computer for at least one hour. ❑ Remove any extra memory modules you may cause your computer to malfunction. Wait three to turn on your computer. ❑ Condensation may have installed since... again and press the power button to five minutes. n 95 N Troubleshooting Computer What should I do not use only the genuine Sony AC adapter, which is supplied by Sony for your VAIO computer. ❑ Make sure your computer is plugged into a power strip or an uninterruptible power supply (UPS...
... and contrast controls are using the supplied Sony AC adapter. For your safety, use the computer for at least one hour. ❑ Remove any extra memory modules you may cause your computer to malfunction. Wait three to turn on your computer. ❑ Condensation may have installed since... again and press the power button to five minutes. n 95 N Troubleshooting Computer What should I do not use only the genuine Sony AC adapter, which is supplied by Sony for your VAIO computer. ❑ Make sure your computer is plugged into a power strip or an uninterruptible power supply (UPS...
User Guide
Page 96
... application window. Unplug the AC adapter and leave the computer for more than four seconds to shut down button ! Turning off . ❑ Remove the AC adapter. ❑ Try reinstalling the software. ❑ Contact the software publisher or designated provider for technical support. n 96 N Troubleshooting What should I do if the green power indicator...
... application window. Unplug the AC adapter and leave the computer for more than four seconds to shut down button ! Turning off . ❑ Remove the AC adapter. ❑ Try reinstalling the software. ❑ Contact the software publisher or designated provider for technical support. n 96 N Troubleshooting What should I do if the green power indicator...
User Guide
Page 97
... turns off . ! If both or either of unsaved data. Press and hold the power button until the computer turns off . n 97 N Troubleshooting Why doesn't my computer enter Sleep mode? To restore your computer to normal mode 1 Close all open programs. 2 Click Start, the arrow next to the Lock button, and... Restart. 3 If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow ...
... turns off . ! If both or either of unsaved data. Press and hold the power button until the computer turns off . n 97 N Troubleshooting Why doesn't my computer enter Sleep mode? To restore your computer to normal mode 1 Close all open programs. 2 Click Start, the arrow next to the Lock button, and... Restart. 3 If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow ...
User Guide
Page 98
...At the confirmation prompt, press the Enter key. You can I change the boot device order. A reset fee will be charged. How can use one of the game if there are any patches or updates to reset it keeps crashing? ❑ Check the web site of the BIOS functions to...or m key to select your computer. 2 Press the F2 key when the VAIO logo appears. To find the nearest center or agent, see Sony Support Information (page 130). If you have installed the latest video driver. ❑ On some VAIO models, the graphics memory is not guaranteed. n 98 N Troubleshooting What should I do if my...
...At the confirmation prompt, press the Enter key. You can I change the boot device order. A reset fee will be charged. How can use one of the game if there are any patches or updates to reset it keeps crashing? ❑ Check the web site of the BIOS functions to...or m key to select your computer. 2 Press the F2 key when the VAIO logo appears. To find the nearest center or agent, see Sony Support Information (page 130). If you have installed the latest video driver. ❑ On some VAIO models, the graphics memory is not guaranteed. n 98 N Troubleshooting What should I do if my...
User Guide
Page 99
... recovery partition? n 99 N Troubleshooting Why doesn't my screen turn off after the automatic turn off time has passed? How do if I check the volume of the C drive are displayed in storage device* contains the recovery partition where data for your computer and press the F11 key when the VAIO logo appears. Your built...
... recovery partition? n 99 N Troubleshooting Why doesn't my screen turn off after the automatic turn off time has passed? How do if I check the volume of the C drive are displayed in storage device* contains the recovery partition where data for your computer and press the F11 key when the VAIO logo appears. Your built...
User Guide
Page 100
... viruses, is preinstalled on -screen instructions to protect your computer. How do I protect my computer against security threats, such as viruses? The best way to set up automatic or scheduled updates. n 100 N Troubleshooting System Security How can I keep the Microsoft Windows Live ...OneCare software program current with the latest updates from Microsoft Corporation. Your computer must be connected to the Internet before you can receive updates. ...
... viruses, is preinstalled on -screen instructions to protect your computer. How do I protect my computer against security threats, such as viruses? The best way to set up automatic or scheduled updates. n 100 N Troubleshooting System Security How can I keep the Microsoft Windows Live ...OneCare software program current with the latest updates from Microsoft Corporation. Your computer must be connected to the Internet before you can receive updates. ...
User Guide
Page 101
...is using the camera, exit the application before using . ❑ The power management function of your computer may be insufficient for more information. ❑ There may be more than your computer may appear as a noise. ❑ If the lens protection cover is normal and does not ... A dark portion in captured images may be shared by more software applications running than one software application. Check the CPU performance. This is dirty, you view a rapid-moving object. n 101 N Troubleshooting Built-in MOTION EYE Camera Why does the viewer window show no images or poor-quality...
...is using the camera, exit the application before using . ❑ The power management function of your computer may be insufficient for more information. ❑ There may be more than your computer may appear as a noise. ❑ If the lens protection cover is normal and does not ... A dark portion in captured images may be shared by more software applications running than one software application. Check the CPU performance. This is dirty, you view a rapid-moving object. n 101 N Troubleshooting Built-in MOTION EYE Camera Why does the viewer window show no images or poor-quality...
User Guide
Page 102
...source, flicker, etc.) to the mismatch between lighting output frequency and shutter speed. The video input may be suspended for a few seconds? n 102 N Troubleshooting Why do the images captured by the built-in MOTION EYE camera suspended for a few seconds if: ❑ a shortcut key with the Fn key is... the video input from the built-in MOTION EYE camera flicker? This problem occurs when you can set an appropriate value to one of camera images. This is normal and does not indicate a malfunction. In some software applications, you use the camera under fluorescent lights ...
...source, flicker, etc.) to the mismatch between lighting output frequency and shutter speed. The video input may be suspended for a few seconds? n 102 N Troubleshooting Why do the images captured by the built-in MOTION EYE camera suspended for a few seconds if: ❑ a shortcut key with the Fn key is... the video input from the built-in MOTION EYE camera flicker? This problem occurs when you can set an appropriate value to one of camera images. This is normal and does not indicate a malfunction. In some software applications, you use the camera under fluorescent lights ...
User Guide
Page 103
n 103 N Troubleshooting Why can't I do if my computer becomes unstable when it enters a power saving mode while the built-in MOTION EYE camera is using the camera, exit the application before using the ... are using the built-in MOTION EYE camera cannot be shared by more than one software application. What should I use ? ❑ Do not place your computer into Sleep mode while you must reinstall the driver software for your computer automatically enters Sleep mode, change the setting, see Using the Power Saving Mode (page...
n 103 N Troubleshooting Why can't I do if my computer becomes unstable when it enters a power saving mode while the built-in MOTION EYE camera is using the camera, exit the application before using the ... are using the built-in MOTION EYE camera cannot be shared by more than one software application. What should I use ? ❑ Do not place your computer into Sleep mode while you must reinstall the driver software for your computer automatically enters Sleep mode, change the setting, see Using the Power Saving Mode (page...
User Guide
Page 104
...one another. ❑ Place your computer away from obstructions or move any access point you may be using closer to a wireless LAN access point? ❑ Connection capability is affected by distance and obstructions. What should I cannot access the Internet? ❑ Check the access point settings. n 104 N Troubleshooting... Networking What should I do if I do if my computer cannot connect to the computer. ❑ Make sure your access point is selected. ❑ Make sure the ...
...one another. ❑ Place your computer away from obstructions or move any access point you may be using closer to a wireless LAN access point? ❑ Connection capability is affected by distance and obstructions. What should I cannot access the Internet? ❑ Check the access point settings. n 104 N Troubleshooting... Networking What should I do if I do if my computer cannot connect to the computer. ❑ Make sure your access point is selected. ❑ Make sure the ...
User Guide
Page 105
...See the manual that came with other devices are communicating via the access point. ❑ If your access point interferes with your computer closer to microwaves and cordless telephones. ❑ Move your access point for more information. See the manual that came with your ...occur if a large file is exchanged or the computer is placed in close proximity to the access point. ❑ Make sure the access point connection is affected by distance and obstructions between devices and access points. n 105 N Troubleshooting Why is the data transfer speed slow? ❑...
...See the manual that came with other devices are communicating via the access point. ❑ If your access point interferes with your computer closer to microwaves and cordless telephones. ❑ Move your access point for more information. See the manual that came with your ...occur if a large file is exchanged or the computer is placed in close proximity to the access point. ❑ Make sure the access point connection is affected by distance and obstructions between devices and access points. n 105 N Troubleshooting Why is the data transfer speed slow? ❑...
User Guide
Page 106
... connection stop when I change the encryption key back to the original profile or re-enter the key on both computers so the key matches. n 106 N Troubleshooting What are using a wireless LAN access point, see connectivity information contained in the manual that came with the wireless... LAN function may be preset to different channels from Sony devices. ❑ If you are channels? ❑ Wireless LAN communication uses...
... connection stop when I change the encryption key back to the original profile or re-enter the key on both computers so the key matches. n 106 N Troubleshooting What are using a wireless LAN access point, see connectivity information contained in the manual that came with the wireless... LAN function may be preset to different channels from Sony devices. ❑ If you are channels? ❑ Wireless LAN communication uses...
User Guide
Page 107
n 107 N Troubleshooting Bluetooth Technology What should I do if I cannot find the Bluetooth device I do if other Bluetooth devices cannot find my computer? ❑ Make sure both devices have the Bluetooth function enabled. ❑ If the WIRELESS indicator light is already communicating with... Devices, and Bluetooth Settings. 2 Click the Options tab and select the Allow Bluetooth devices to find other Bluetooth devices to communicate with your computer. ❑ To allow other Bluetooth devices? See the other device's manual for more information. ❑ If the device you may not ...
n 107 N Troubleshooting Bluetooth Technology What should I do if I cannot find the Bluetooth device I do if other Bluetooth devices cannot find my computer? ❑ Make sure both devices have the Bluetooth function enabled. ❑ If the WIRELESS indicator light is already communicating with... Devices, and Bluetooth Settings. 2 Click the Options tab and select the Allow Bluetooth devices to find other Bluetooth devices to communicate with your computer. ❑ To allow other Bluetooth devices? See the other device's manual for more information. ❑ If the device you may not ...
User Guide
Page 108
... is on the operating system or the software in use. See the other device's manual for more information. n 108 N Troubleshooting What should I do if other Bluetooth devices cannot connect to my computer? ❑ Make sure the other devices are authenticated. ❑ To allow other Bluetooth devices to communicate with is already communicating...
... is on the operating system or the software in use. See the other device's manual for more information. n 108 N Troubleshooting What should I do if other Bluetooth devices cannot connect to my computer? ❑ Make sure the other devices are authenticated. ❑ To allow other Bluetooth devices to communicate with is already communicating...
User Guide
Page 109
... system or the software in the environment. To open Windows Help and Support, click Start and Help and Support. n 109 N Troubleshooting Why is my Bluetooth connection slow? ❑ The data transfer speed depends on the obstructions and/or the distance between your audio ... Interference from other devices. Move Bluetooth devices closer to a Bluetooth audio device while audio or video playback software is connected closer to the computer. ❑ Identify and remove obstacles between the two devices, on the radio wave quality, and on connecting the Bluetooth audio device. Why ...
... system or the software in the environment. To open Windows Help and Support, click Start and Help and Support. n 109 N Troubleshooting Why is my Bluetooth connection slow? ❑ The data transfer speed depends on the obstructions and/or the distance between your audio ... Interference from other devices. Move Bluetooth devices closer to a Bluetooth audio device while audio or video playback software is connected closer to the computer. ❑ Identify and remove obstacles between the two devices, on the radio wave quality, and on connecting the Bluetooth audio device. Why ...
User Guide
Page 110
... to connect does not support Bluetooth communication in Personal Area Network User (PANU) mode, you switch users without logging off your computer. If you cannot connect to the device through a Personal Area Network (PAN)? Why can 't I use the Bluetooth function when I log onto... Start, the arrow next to the Lock button, and Log Off. The business card exchange function is not supported. Log onto the computer as a user with a mobile phone? n 110 N Troubleshooting Why can 't I connect to a Bluetooth device through a PAN. Be sure to a user with administrative rights. Why can 't I...
... to connect does not support Bluetooth communication in Personal Area Network User (PANU) mode, you switch users without logging off your computer. If you cannot connect to the device through a Personal Area Network (PAN)? Why can 't I use the Bluetooth function when I log onto... Start, the arrow next to the Lock button, and Log Off. The business card exchange function is not supported. Log onto the computer as a user with a mobile phone? n 110 N Troubleshooting Why can 't I connect to a Bluetooth device through a PAN. Be sure to a user with administrative rights. Why can 't I...