Administration Guide
Page 2
... property of Linus Torvalds in this guide are provided for end users to these guides when needed. • Quick Guide: Explains basic information about the installation, maintenance, and management of the unit and is a registered trademark of their respective owners. • Microsoft product screen shot(s) reprinted with the unit or on the Panasonic Web site at network administrators and phone system dealers. Introduction Introduction This...
... property of Linus Torvalds in this guide are provided for end users to these guides when needed. • Quick Guide: Explains basic information about the installation, maintenance, and management of the unit and is a registered trademark of their respective owners. • Microsoft product screen shot(s) reprinted with the unit or on the Panasonic Web site at network administrators and phone system dealers. Introduction Introduction This...
Administration Guide
Page 3
...) Setup 31 1.1.10.3 Global Address Detection 32 1.2 Reset and Firmware Update 33 1.2.1 Reset ...33 1.2.1.1 Resetting the Network Settings (IP Reset 33 1.2.1.2 Resetting the Settings Made through the Web User Interface (Reset Web Settings) ...34 1.2.2 Firmware Update ...34 2 Phone User Interface Programming 35 2.1 2.1.1 2.1.2 2.1.3 2.1.4 2.1.5 2.1.6 Phone User Interface Programming 36 Phone User Interface Feature List and Direct Commands 36 Speed/Duplex Settings 36 VLAN Settings (KX-TGP550 only 37 IP Reset ...38 Terminal Number Settings 39 Reset Web ID/Password 40 3 Web...
...) Setup 31 1.1.10.3 Global Address Detection 32 1.2 Reset and Firmware Update 33 1.2.1 Reset ...33 1.2.1.1 Resetting the Network Settings (IP Reset 33 1.2.1.2 Resetting the Settings Made through the Web User Interface (Reset Web Settings) ...34 1.2.2 Firmware Update ...34 2 Phone User Interface Programming 35 2.1 2.1.1 2.1.2 2.1.3 2.1.4 2.1.5 2.1.6 Phone User Interface Programming 36 Phone User Interface Feature List and Direct Commands 36 Speed/Duplex Settings 36 VLAN Settings (KX-TGP550 only 37 IP Reset ...38 Terminal Number Settings 39 Reset Web ID/Password 40 3 Web...
Administration Guide
Page 16
... Web user interface on a PC connected on the same network (® see Introduction). However, many of the settings, such as the address of the SIP server or the phone number, have been configured before you must set the language setting for the setting. You must be modified depending on the Panasonic Web site (® see Section 3 Web User Interface Programming). Note • • To select the display language for the base unit or handsets, refer...
... Web user interface on a PC connected on the same network (® see Introduction). However, many of the settings, such as the address of the SIP server or the phone number, have been configured before you must set the language setting for the setting. You must be modified depending on the Panasonic Web site (® see Section 3 Web User Interface Programming). Note • • To select the display language for the base unit or handsets, refer...
Administration Guide
Page 20
..., or Web user interface programming) has been applied, pre-provisioning will be able to start using the unit by pre-provisioning cannot be restored once it to acquire the TFTP server address from option 66 on your phone system dealer. 1.1.5 Pre-provisioning For details about the settings that can be configured with the configuration files and how to restore them, consult your network. Pre...
..., or Web user interface programming) has been applied, pre-provisioning will be able to start using the unit by pre-provisioning cannot be restored once it to acquire the TFTP server address from option 66 on your phone system dealer. 1.1.5 Pre-provisioning For details about the settings that can be configured with the configuration files and how to restore them, consult your network. Pre...
Administration Guide
Page 33
... not cleared by sending SIP messages. 2. If the unit is recommended that you select [SIP] for [Detection Method], enter the port number used by performing IP Reset, and then try configuring the settings again. To avoid problems, it is unable to connect to the network after changing network settings, you selected [STUN] for DHCP connection (cleared) • PHY settings (speed and duplex mode of PHY settings and terminal number settings) were made through Web user interface programming, the set Global Address...
... not cleared by sending SIP messages. 2. If the unit is recommended that you select [SIP] for [Detection Method], enter the port number used by performing IP Reset, and then try configuring the settings again. To avoid problems, it is unable to connect to the network after changing network settings, you selected [STUN] for DHCP connection (cleared) • PHY settings (speed and duplex mode of PHY settings and terminal number settings) were made through Web user interface programming, the set Global Address...
Administration Guide
Page 34
... problems, it automatically downloads the new firmware file from the Web user interface (® see Section 6 Firmware Update. Note • The settings configured through the phone user interface only will not be executed when the unit is recommended that can be configured through both the phone user interface and Web user interface will be reset. 1.2.2 Firmware Update You can configure the unit so that it is restarted. Provisioning server Firmware server Configuration file Firmware A C B A Download B Check for update C Firmware download and update 34 Administrator Guide...
... problems, it automatically downloads the new firmware file from the Web user interface (® see Section 6 Firmware Update. Note • The settings configured through the phone user interface only will not be executed when the unit is recommended that can be configured through both the phone user interface and Web user interface will be reset. 1.2.2 Firmware Update You can configure the unit so that it is restarted. Provisioning server Firmware server Configuration file Firmware A C B A Download B Check for update C Firmware download and update 34 Administrator Guide...
Administration Guide
Page 36
...key operations on the phone user interface, refer to the User Guide on the base unit (KX-TGP550 only) or handset. To enter direct commands, use the keys and soft keys on the Panasonic Web site (® see 3.4.2.1 Link Speed/ Duplex Mode. 36 Administrator Guide Document Version 2010-08 2.1.2 Speed/Duplex Settings 2.1 Phone User Interface Programming This section provides information about the features that can be configured directly from the base unit or handsets, but that are hidden from the Web user interface, see Introduction). 2.1.1 Phone User Interface Feature List and Direct...
...key operations on the phone user interface, refer to the User Guide on the base unit (KX-TGP550 only) or handset. To enter direct commands, use the keys and soft keys on the Panasonic Web site (® see 3.4.2.1 Link Speed/ Duplex Mode. 36 Administrator Guide Document Version 2010-08 2.1.2 Speed/Duplex Settings 2.1 Phone User Interface Programming This section provides information about the features that can be configured directly from the base unit or handsets, but that are hidden from the Web user interface, see Introduction). 2.1.1 Phone User Interface Feature List and Direct...
Administration Guide
Page 37
... 2010-08 Administrator Guide 37 Base unit: [MENU] (middle soft key) ® [#][5][3][0] Handset: [MENU] (center of joystick) ® [#][5][3][0] • For KX-TGP500 users: go to idle. Base unit: [EXIT] Handset: [OFF] In cases when buttons/soft key icons are shown in English alphabet 1. For details about configuring VLAN settings from the Web user interface, see 3.4.2.2 VLAN Settings. 2.1.3 VLAN Settings (KX-TGP550 only) To set the link speed and duplex mode In cases when buttons/soft key icons are...
... 2010-08 Administrator Guide 37 Base unit: [MENU] (middle soft key) ® [#][5][3][0] Handset: [MENU] (center of joystick) ® [#][5][3][0] • For KX-TGP500 users: go to idle. Base unit: [EXIT] Handset: [OFF] In cases when buttons/soft key icons are shown in English alphabet 1. For details about configuring VLAN settings from the Web user interface, see 3.4.2.2 VLAN Settings. 2.1.3 VLAN Settings (KX-TGP550 only) To set the link speed and duplex mode In cases when buttons/soft key icons are...
Administration Guide
Page 48
... Phone Numbers Call Rejection Phone Numbers Call Control Dial Plan Call Features Call Forward Setting Send SUBSCRIBE to Voice Mail Server*2 Conference Server Address*2 Inter-digit Timeout*2 1-5*2 1-30 Display Name*2 Enable Privacy Mode*2 Voice Mail Access Number*2 Enable Shared Call*2 Unique ID of Shared Call*2 Synchronize Do Not Disturb and Call Forward*2 Dial Plan*2 Call Even If Dial Plan Does Not Match*2 Block Caller ID Block Anonymous Call Do Not Disturb Unconditional Enable Call Forward Phone Number Busy Enable Call Forward Phone Number No Answer Enable Call Forward Phone Number Ring...
... Phone Numbers Call Rejection Phone Numbers Call Control Dial Plan Call Features Call Forward Setting Send SUBSCRIBE to Voice Mail Server*2 Conference Server Address*2 Inter-digit Timeout*2 1-5*2 1-30 Display Name*2 Enable Privacy Mode*2 Voice Mail Access Number*2 Enable Shared Call*2 Unique ID of Shared Call*2 Synchronize Do Not Disturb and Call Forward*2 Dial Plan*2 Call Even If Dial Plan Does Not Match*2 Block Caller ID Block Anonymous Call Do Not Disturb Unconditional Enable Call Forward Phone Number Busy Enable Call Forward Phone Number No Answer Enable Call Forward Phone Number Ring...
Administration Guide
Page 65
... • If you select [Use the following settings - Configuring Settings from the Base Unit (KX-TGP550 only)/Handset (Page 17) DHCP_DNS_ENABLE (Page 153) 3.4.1.3 Static Settings Static IP Address Description Value Range Default Value Phone User Interface Reference Configuration File Reference Specifies the IP address for the unit. Note • This setting is available only when [Connection Mode] is set to 2) manually. 3.4.1 Basic Network Settings Default Value Configuration File Reference Model number (example: TGP5nn) HOST_NAME (Page 153) Domain Name Server Description...
... • If you select [Use the following settings - Configuring Settings from the Base Unit (KX-TGP550 only)/Handset (Page 17) DHCP_DNS_ENABLE (Page 153) 3.4.1.3 Static Settings Static IP Address Description Value Range Default Value Phone User Interface Reference Configuration File Reference Specifies the IP address for the unit. Note • This setting is available only when [Connection Mode] is set to 2) manually. 3.4.1 Basic Network Settings Default Value Configuration File Reference Model number (example: TGP5nn) HOST_NAME (Page 153) Domain Name Server Description...
Administration Guide
Page 67
...2.1.2 Speed/Duplex Settings) or perform IP Reset (® see 2.1.4 IP Reset) through phone user interface programming. 3.4.2.1 Link Speed/Duplex Mode LAN Port Description Selects the connection mode (link speed and duplex mode) of the LAN port. To access it again, you change the settings on a call when "Complete" has been displayed, the base unit will restart automatically with the new settings applied. Configuring Settings from the Base Unit (KX-TGP550 only)/Handset (Page 17) USER_DNS2_ADDR (Page 155) 3.4.2 Ethernet Port Settings This screen allows you cannot access the Web user...
...2.1.2 Speed/Duplex Settings) or perform IP Reset (® see 2.1.4 IP Reset) through phone user interface programming. 3.4.2.1 Link Speed/Duplex Mode LAN Port Description Selects the connection mode (link speed and duplex mode) of the LAN port. To access it again, you change the settings on a call when "Complete" has been displayed, the base unit will restart automatically with the new settings applied. Configuring Settings from the Base Unit (KX-TGP550 only)/Handset (Page 17) USER_DNS2_ADDR (Page 155) 3.4.2 Ethernet Port Settings This screen allows you cannot access the Web user...
Administration Guide
Page 122
... the unit. 3.8.2 Local Firmware Update Value Range Default Value Configuration File Reference • Automatic • Manual Automatic FIRM_UPGRADE_AUTO (Page 144) Firmware File URL Description Value Range Default Value Configuration File Reference Specifies the URL where the firmware file is set to manually update the unit's firmware from a PC by clicking [Update Firmware]. Max. 255 characters Not stored. FIRM_FILE_PATH (Page 145) 3.8.2 Local Firmware Update This screen allows you to [Yes]. Note • After the firmware has been successfully updated, the base unit will...
... the unit. 3.8.2 Local Firmware Update Value Range Default Value Configuration File Reference • Automatic • Manual Automatic FIRM_UPGRADE_AUTO (Page 144) Firmware File URL Description Value Range Default Value Configuration File Reference Specifies the URL where the firmware file is set to manually update the unit's firmware from a PC by clicking [Update Firmware]. Max. 255 characters Not stored. FIRM_FILE_PATH (Page 145) 3.8.2 Local Firmware Update This screen allows you to [Yes]. Note • After the firmware has been successfully updated, the base unit will...
Administration Guide
Page 203
... to the User Guide or Quick Guide on the unit can be edited using Web user interface programming (® see 3.7.1.2 Handset and Line No. For details about the operations, refer to import and export phonebook data. selection for making calls] Handset No. 1 2 3 Line No. 4 5 6 7 Default 8 1 ü ü ü 1 2 ü ü ü 2 3 ü ü ü 3 4 5 6 Base Case 1: When a user goes off -hook with one of the unit includes names and phone numbers. Case 2: When a user goes off -hook with...
... to the User Guide or Quick Guide on the unit can be edited using Web user interface programming (® see 3.7.1.2 Handset and Line No. For details about the operations, refer to import and export phonebook data. selection for making calls] Handset No. 1 2 3 Line No. 4 5 6 7 Default 8 1 ü ü ü 1 2 ü ü ü 2 3 ü ü ü 3 4 5 6 Base Case 1: When a user goes off -hook with one of the unit includes names and phone numbers. Case 2: When a user goes off -hook with...
Administration Guide
Page 209
... on a per-line basis. In Microsoft Outlook, click File, and then click Import and Export. 2. Select Contacts, and click Next. 5. Clear all necessary items and edit the entry before importing them to the To list, and click OK. 10. Dial plan settings can be programmed either through the Web user interface (® see 4.7.1 Call Control Settings). To export the Microsoft Outlook address book data 1. Select...
... on a per-line basis. In Microsoft Outlook, click File, and then click Import and Export. 2. Select Contacts, and click Next. 5. Clear all necessary items and edit the entry before importing them to the To list, and click OK. 10. Dial plan settings can be programmed either through the Web user interface (® see 4.7.1 Call Control Settings). To export the Microsoft Outlook address book data 1. Select...
Administration Guide
Page 223
... calls (® see To check the setting status in the Web user interface in this section). • Check that the SIP server address, URLs of the configuration files, encryption key, and other required settings are being handled by your network administrator or phone system dealer. Document Version 2010-08 Administrator Guide 223 7.1 Troubleshooting Making/Answering Calls, Intercom Problem The handset does not ring. If [Unconditional (Enable Call Forward)] is registered properly (® see 3.7.3.4 Call Forward). - Cause/Solution • The ringer volume is turned...
... calls (® see To check the setting status in the Web user interface in this section). • Check that the SIP server address, URLs of the configuration files, encryption key, and other required settings are being handled by your network administrator or phone system dealer. Document Version 2010-08 Administrator Guide 223 7.1 Troubleshooting Making/Answering Calls, Intercom Problem The handset does not ring. If [Unconditional (Enable Call Forward)] is registered properly (® see 3.7.3.4 Call Forward). - Cause/Solution • The ringer volume is turned...
Administration Guide
Page 224
... Not Disturb], [Enable Call Forward], and [Block Anonymous Call] are not controlled by your phone system. • If 3 calls are being handled by the base unit and/or handsets simultaneously, a new call cannot be received and the unit will not ring. • For details about the operations, refer to the User Guide on the router (® see 1.1.10 Other Network Settings). • Check [Multi Number Settings] in the [Telephone] tab in the Web user interface. - 7.1 Troubleshooting Problem Cause/Solution The base unit (KX...
... Not Disturb], [Enable Call Forward], and [Block Anonymous Call] are not controlled by your phone system. • If 3 calls are being handled by the base unit and/or handsets simultaneously, a new call cannot be received and the unit will not ring. • For details about the operations, refer to the User Guide on the router (® see 1.1.10 Other Network Settings). • Check [Multi Number Settings] in the [Telephone] tab in the Web user interface. - 7.1 Troubleshooting Problem Cause/Solution The base unit (KX...
Administration Guide
Page 252
... Number Settings 101, 202 N NAPT 73 NAT 31, 73, 92, 192 NAT Traversal 31, 74 Network 43 Network Settings 129, 152 Network Status 60, 226 Network Tab 43, 63 New Password 76, 77 No Answer (Enable Call Forward) 113 No Answer (Phone Number) 114 No Answer (Ring Count) 114 NOM_DELAY_[1-8] 174 Non-INVITE Retry Count 91 NOTES 2 NTP Server Address 80 NTP_ADDR 160 NW_SETTING_ENABLE 162 O Opening/Closing the Web Port 50 Operating...
... Number Settings 101, 202 N NAPT 73 NAT 31, 73, 92, 192 NAT Traversal 31, 74 Network 43 Network Settings 129, 152 Network Status 60, 226 Network Tab 43, 63 New Password 76, 77 No Answer (Enable Call Forward) 113 No Answer (Phone Number) 114 No Answer (Ring Count) 114 NOM_DELAY_[1-8] 174 Non-INVITE Retry Count 91 NOTES 2 NTP Server Address 80 NTP_ADDR 160 NW_SETTING_ENABLE 162 O Opening/Closing the Web Port 50 Operating...
Quick Reference Guide
Page 5
... vibration. L Do not mix old and new batteries. Released electrolyte from the batteries is less than 0 °C or greater than a cordless type) during an electrical storm. Do not use with this manual. L The maximum calling distance may be kept free from heat sources such as TVs, radios, personal computers, wireless devices, or other compatible Panasonic units use a compatible charger to the eyes or skin...
... vibration. L Do not mix old and new batteries. Released electrolyte from the batteries is less than 0 °C or greater than a cordless type) during an electrical storm. Do not use with this manual. L The maximum calling distance may be kept free from heat sources such as TVs, radios, personal computers, wireless devices, or other compatible Panasonic units use a compatible charger to the eyes or skin...
Quick Reference Guide
Page 14
... other party's line is being received, the ringer indicator on the charger. Adjusting the handset ringer volume ■ While the handset is waiting to the receiver, lift the corded handset. PHONE}. Making a call using the handset When a call is engaged, the unit automatically redials multiple times. See page 3 for an incoming call by your administrator. L The unit selects the default line configured by pressing any dial key from {0} to select the desired volume. ■ Programming the volume beforehand: 1 {MENU} (centre of...
... other party's line is being received, the ringer indicator on the charger. Adjusting the handset ringer volume ■ While the handset is waiting to the receiver, lift the corded handset. PHONE}. Making a call using the handset When a call is engaged, the unit automatically redials multiple times. See page 3 for an incoming call by your administrator. L The unit selects the default line configured by pressing any dial key from {0} to select the desired volume. ■ Programming the volume beforehand: 1 {MENU} (centre of...
Quick Reference Guide
Page 15
... desired volume. 3 {SAVE} i {EXIT} Hold This feature allows you to an outside party 1 During an outside call on hold. i {CALL} 4 Wait for : KX-TGP550 1 Press {HOLD} during an outside call, press {MENU}. 2 {V}/{^}: "Transfer" i {SELECT} 3 Dial the phone number. 15 VoIPon www.voipon.co.uk [email protected] Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299 Answering calls using the corded handset, you can be transferred to answer. L If you are using the base unit (KXTGP550...
... desired volume. 3 {SAVE} i {EXIT} Hold This feature allows you to an outside party 1 During an outside call on hold. i {CALL} 4 Wait for : KX-TGP550 1 Press {HOLD} during an outside call, press {MENU}. 2 {V}/{^}: "Transfer" i {SELECT} 3 Dial the phone number. 15 VoIPon www.voipon.co.uk [email protected] Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299 Answering calls using the corded handset, you can be transferred to answer. L If you are using the base unit (KXTGP550...