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Installation Guide - Page 2
... United States and other countries. • Screen shots reprinted with the camera, the initial configuration, and troubleshooting tips. Installation/Troubleshooting
Introduction
How to easily configure the camera. • Operating Instructions (Included on the Setup CD-ROM) Operating Instructions explains about operations, settings, features and the cleaning method when using the camera.
Installation Guide - Page 4
... local networks already use it. When your ISP supports IPv6, your Panasonic Network Camera will be ready!
• For more information you wish to gradually replace IPv4, with the 2 coexisting for details about network environment. Installation/Troubleshooting
For IPv6 Connection
Item
Description
Operating Microsoft® Windows® XP Service Pack 1 or later System
CPU
• For...
Installation Guide - Page 10
.../Troubleshooting
1.3 Camera Feature Locations
1.3.1 Front View
Auto Focus/Zoom Lens Wide: 5 mm (0.2 inches)-Infinity Tele: 1 m (39.4 inches)-Infinity
Indicator The indicator color shows camera status. Indicator Display
Power on
Not on the LAN On the LAN
Normal Operation*1
Automatic
Setting
Setup
Finished setting
Using DHCP
Getting IP address*2 Got IP address
Updating Firmware...
Installation Guide - Page 11
... Output (See page 14)
1.3.3 Bottom View
FACTORY DEFAULT RESET button
(See page 121 of the Operating Instructions on
the Setup CD-ROM)
Hole for Ceiling Plate A (See page 35)
Installation/Troubleshooting
External I/O (See page 119 of the Operating Instructions on the Setup CD-ROM) DC IN jack (See page 13)
Hook for AC adaptor cord (See page 13...
Installation Guide - Page 15
... or antivirus software. • This procedure explains installation of the camera on the same network that your PC is part of. • Before proceeding, close your PC does not have Adobe® Acrobat® Reader®, install it from the Adobe Reader website. Sets up the camera. Click [Camera Setup]. Displays the camera manuals.
Closes the Setup Program...
Installation Guide - Page 17
... the camera with Static or DHCP settings, after pressing the FACTORY DEFAULT RESET button, only [Automatic Setup (Local Access Only)] can be selected.
Enter the name and password that were entered above, and click [OK].
[For assistance, please call: 1-800-272-7033]
17 4. Installation/Troubleshooting
• For the first time installation or after performing the [Automatic...
Installation Guide - Page 20
....
Displays the Setup page (see page 37 of the Operating Instructions on the LAN. Manually sets up the Internet access to be properly enabled, your router supports UPnP™, select [Enable], otherwise select [Disable]. Sets up the camera. Note In order for more information.
4. Installation/Troubleshooting
3. Enter the user name and password that were set, and click [OK].
5. Sets up the...
Installation Guide - Page 26
... the Internet with the Viewnetcam.com service. Port Forwarding feature*1 (IPv4 Only)
The port forwarding feature is displayed.
Installation/Troubleshooting
1.10 Connecting the Camera to enable port forwarding.
3. Select [Static] on the Network (IPv4) page.
(1) Access the camera (see page 11 of the Operating Instructions on the Setup CD-ROM).
(2) Click [Setup] tab at the top of...
Installation Guide - Page 39
... support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this Installation/ Troubleshooting.
• The camera did not get its IP address from the DHCP server. Set up the camera again in [Automatic Setup] by the Setup Program following this troubleshooting section. Access it if problems occur.
2.1 Indicator Error...
Installation Guide - Page 42
... on the router following the router manual.
42
Then set up the camera again. Enable UPnP™ on the router. Set up the camera using the MAC address (see page 40 of the Operating Instructions on . Installation/Troubleshooting
Problem
Cause and Remedy
Setup Program does not list any firewall or antivirus software, and set , or the settings are wrong.
UPnP™ port...
Installation Guide - Page 44
...-
-
-
44
Set the web browser to access the Internet directly (see page 136 of the Operating Instructions on the Setup CD-ROM).
• The connection type is not connected to the camera. Installation/Troubleshooting
2.3 Camera Image/Page Display
Problem
Cause and Remedy
The Top page is accessing the proxy server.
Use DDNS services like Viewnetcam.com service.
• The...
Installation Guide - Page 45
... address (see page 26).
If you are
using Internet Explorer 4.xx or lower.
not displayed.
Only half of the Operating Instructions on the Setup CD-ROM). Upgrade Internet Explorer to the camera seeing the router manual for details.
• Firewalls such as packet filtering on the router (see page 40 of the • You are...
Installation Guide - Page 46
... screen is • There was an error while updating the camera's firmware. Reduce the number of the Operating Instructions on the Setup CD-ROM).
Try updating the firmware again (see page 75 of the
Operating Instructions on the Setup CD-ROM).
For the ActiveX Controls installation method, see
page 33 when using Microsoft Windows XP Service Pack 2,
or see page 136 of access...
Installation Guide - Page 47
....
When viewing images within 1 m (39.4 inches) of image you are difficult to "Macro".
Fingerprints, dust, stains,
focus. Installation/Troubleshooting
Problem
Cause and Remedy
Image is out of the Operating Instructions on the Setup CD-ROM).
• The color display setting on the • White balance does not work well. Press the AF button and put it into...
Installation Guide - Page 53
...see page 55 of Operating Instructions on the Setup CDROM).
• On the VPN router within the network, tunnel mode has been set correctly.
Set the same pre-...Installation/Troubleshooting
2.7 IPsec
Problem
Cause and Remedy
The camera • IPsec policy settings are restricted. cannot be used at the same time.
See the Panasonic Network Camera support website (http://panasonic...
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