User Guide
Page 20
.... If an Insert Disk window similar to the one below is in Windows 98, continued License 8 Select The updated driver... displays and asks for your CD-ROM drive, type your SURFboard cable modem model number may be different than in the images in the CD-ROM drive. Then repeat this guide, the ...letter (for "Removing the USB Driver from Windows 98 or Windows Me" on page 45. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in this procedure. 9 After the window at bottom left is the same. 14 SB5100 Series Cable Modem User Guide
.... If an Insert Disk window similar to the one below is in Windows 98, continued License 8 Select The updated driver... displays and asks for your CD-ROM drive, type your SURFboard cable modem model number may be different than in the images in the CD-ROM drive. Then repeat this guide, the ...letter (for "Removing the USB Driver from Windows 98 or Windows Me" on page 45. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in this procedure. 9 After the window at bottom left is the same. 14 SB5100 Series Cable Modem User Guide
Installation Manual
Page 7
... users ...3-31 Figure 3-3 Ethernet - Multiple users with two interfaces ...3-31 Figure 3-4 Ethernet - Contents iii SURFboard Cable Modem Specific Log Messages...B-7 Baseline Privacy ...B-7 DHCP / TFTP...B-10 Filtering ...B-13 Driver...B-19 Registration...B-20 Miscellaneous ...B-21 Acquisition...B-22 Unit Update ...B-23 = Figures Figure 2-1 SURFboard cable modem data path ...2-1 Figure 2-2 Front panel LEDs and Standby button...2-2 Figure 2-3 Rear-panel connections and...
... users ...3-31 Figure 3-3 Ethernet - Multiple users with two interfaces ...3-31 Figure 3-4 Ethernet - Contents iii SURFboard Cable Modem Specific Log Messages...B-7 Baseline Privacy ...B-7 DHCP / TFTP...B-10 Filtering ...B-13 Driver...B-19 Registration...B-20 Miscellaneous ...B-21 Acquisition...B-22 Unit Update ...B-23 = Figures Figure 2-1 SURFboard cable modem data path ...2-1 Figure 2-2 Front panel LEDs and Standby button...2-2 Figure 2-3 Rear-panel connections and...
Installation Manual
Page 18
... in Windows XP," on your CD-ROM drive. For information, check our website http://www.motorola.com/broadband. Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end to where the problem has occurred. By noting the LED... you can upgrade the USB drivers from flashing to set up During normal operation What occurs Specific LEDs are off. The SURFboard cable modem automatically loads configuration updates. 3-4 Installation and Operation # If an error occurs: When During power up USB. 7 Configure TCP/IP using the USB...
... in Windows XP," on your CD-ROM drive. For information, check our website http://www.motorola.com/broadband. Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end to where the problem has occurred. By noting the LED... you can upgrade the USB drivers from flashing to set up During normal operation What occurs Specific LEDs are off. The SURFboard cable modem automatically loads configuration updates. 3-4 Installation and Operation # If an error occurs: When During power up USB. 7 Configure TCP/IP using the USB...
Installation Manual
Page 21
and click Next. If you may need to click Browse to display the following window: 10 Select the updated driver... Select Specify a location and type the location of your CD-ROM drive: In this example, to load the driver successfully, you still ...CD-ROM. 9 Click Next to manually select the NetMotCM.sys files on page 3-33 and then repeat this procedure. SURFboard Cable Modem Installation Manual If the window above is not displayed, verify that the SURFboard Cable Modem CD-ROM is displayed again. Installation and Operation 3-7 8 If the computer does not locate the driver, the previous...
and click Next. If you may need to click Browse to display the following window: 10 Select the updated driver... Select Specify a location and type the location of your CD-ROM drive: In this example, to load the driver successfully, you still ...CD-ROM. 9 Click Next to manually select the NetMotCM.sys files on page 3-33 and then repeat this procedure. SURFboard Cable Modem Installation Manual If the window above is not displayed, verify that the SURFboard Cable Modem CD-ROM is displayed again. Installation and Operation 3-7 8 If the computer does not locate the driver, the previous...
Installation Manual
Page 95
... 7(Info) is invalid. Length = [length] 7(Info) 7(Info) 7(Info) 4 (Error) X501.12 Unit Update MD5 Checksum Failed. Continue using current image file. Update will complete, but value for docsDevSwOperStatus may be incorrect after CM reboots. CM was told to the flash. SURFboard Cable Modem Installation Manual Reached Max Retries. System could not write the new image...
... 7(Info) is invalid. Length = [length] 7(Info) 7(Info) 7(Info) 4 (Error) X501.12 Unit Update MD5 Checksum Failed. Continue using current image file. Update will complete, but value for docsDevSwOperStatus may be incorrect after CM reboots. CM was told to the flash. SURFboard Cable Modem Installation Manual Reached Max Retries. System could not write the new image...
Installation Manual
Page 96
...current image. Continue using current image. Try rebooting CM. Continue using current image. SURFboard Cable Modem Installation Manual X501.21 Unit Update - Read wrong number of image failed. 4(Error) X501.20 Unit Update, Unable to transfer the new image from the server. Check for Bootrom image. Check...a new copy of resources. Out of the image file. CM was unable to transfer the new image from file. 4(Error) Cable Modem Actions Update failed. CM was unable to transfer the new image from the server. TFTP 4(Error) failed. Continue using current image. B-24...
...current image. Continue using current image. Try rebooting CM. Continue using current image. SURFboard Cable Modem Installation Manual X501.21 Unit Update - Read wrong number of image failed. 4(Error) X501.20 Unit Update, Unable to transfer the new image from the server. Check for Bootrom image. Check...a new copy of resources. Out of the image file. CM was unable to transfer the new image from file. 4(Error) Cable Modem Actions Update failed. CM was unable to transfer the new image from the server. TFTP 4(Error) failed. Continue using current image. B-24...
Installation Manual
Page 97
... exists, that is corrupt. Can't perform Unit Update, 4(Error) Unit Update already in progress. Reached Max Download Retries. 4(Error) Cable Modem Actions Continue using current image file. CM was attempted. Illegal update. If problem persists contact your vendor. If problem persists contact your vendor. SURFboard Cable Modem Installation Manual Not updating. Update failed. Continue using current image. error reading image...
... exists, that is corrupt. Can't perform Unit Update, 4(Error) Unit Update already in progress. Reached Max Download Retries. 4(Error) Cable Modem Actions Continue using current image file. CM was attempted. Illegal update. If problem persists contact your vendor. If problem persists contact your vendor. SURFboard Cable Modem Installation Manual Not updating. Update failed. Continue using current image. error reading image...
Installation Manual
Page 98
There was a problem with the image placed into flash during Unit Update and the program was not able to restore the previous image to boot. SURFboard Cable Modem Installation Manual The image in flash now likely to be corrupt and the CM may not be able to flash. Level 4(Error) 4(Error) Cable Modem Actions Unit Update failed. See previous log messages for more detail on reason for failure. B-26 Event Log Messages Code X501.35 Event Log Messages Unit Update Failed X501.36 Failed to restore image after error.
There was a problem with the image placed into flash during Unit Update and the program was not able to restore the previous image to boot. SURFboard Cable Modem Installation Manual The image in flash now likely to be corrupt and the CM may not be able to flash. Level 4(Error) 4(Error) Cable Modem Actions Unit Update failed. See previous log messages for more detail on reason for failure. B-26 Event Log Messages Code X501.35 Event Log Messages Unit Update Failed X501.36 Failed to restore image after error.