User Guide
Page 4
.... Microsoft, Windows, and Windows Me are used to make any derivative work (such as the case may make changes in content from time to time without obligation on the part of Motorola to provide notification of -purchase representative, as translation, transformation or adaptation... LICENSE, AND WARRANTY INFORMATION CARD. Macintosh is a registered trademark of their respective owners. © Motorola, Inc. 2003. All other countries. X Home Print Exit iv SB5100 Series Cable Modem User Guide Copyright © 2003 by permission of the Open Group in the United States and other...
.... Microsoft, Windows, and Windows Me are used to make any derivative work (such as the case may make changes in content from time to time without obligation on the part of Motorola to provide notification of -purchase representative, as translation, transformation or adaptation... LICENSE, AND WARRANTY INFORMATION CARD. Macintosh is a registered trademark of their respective owners. © Motorola, Inc. 2003. All other countries. X Home Print Exit iv SB5100 Series Cable Modem User Guide Copyright © 2003 by permission of the Open Group in the United States and other...
User Guide
Page 48
...button to reconnect to 30 minutes. Before calling your cable service provider. If the Standby light is on, the Internet connection is working. Resetting the cable modem may take 5 to restart the cable modem. Restarting the cable modem may ask for the status of the front-panel lights... as described in the AC wall outlet to 30 minutes. X Home Print Exit 42 SB5100 Series Cable Modem User Guide Your service...
...button to reconnect to 30 minutes. Before calling your cable service provider. If the Standby light is on, the Internet connection is working. Resetting the cable modem may take 5 to restart the cable modem. Restarting the cable modem may ask for the status of the front-panel lights... as described in the AC wall outlet to 30 minutes. X Home Print Exit 42 SB5100 Series Cable Modem User Guide Your service...
User Guide
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... is in "Front-Panel Lights and Error Conditions" on page 38. If you cannot receive your regular TV channels, your cable service provider if you have cable TV, check that your TV is working and the picture is properly connected to bottom that the USB ...or Ethernet cable is clear. Follow the instructions in Windows 2000 or Windows XP" on page 44. Press the Standby button to unsuccessful USB driver installation Possible Solutions Check the lights on page 54 X Home Print Exit 43 SB5100 Series Cable Modem...
... is in "Front-Panel Lights and Error Conditions" on page 38. If you cannot receive your regular TV channels, your cable service provider if you have cable TV, check that your TV is working and the picture is properly connected to bottom that the USB ...or Ethernet cable is clear. Follow the instructions in Windows 2000 or Windows XP" on page 44. Press the Standby button to unsuccessful USB driver installation Possible Solutions Check the lights on page 54 X Home Print Exit 43 SB5100 Series Cable Modem...
User Guide
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... need assistance while working with your cable service provider. cable modem Support is available 24 hours a day, seven days a week. SURFboard cable modem If you rent or lease your Contact your SURFboard cable modem. X Home Print Exit 61 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Contact Us For information about Motorola consumer cable products, education, and...
... need assistance while working with your cable service provider. cable modem Support is available 24 hours a day, seven days a week. SURFboard cable modem If you rent or lease your Contact your SURFboard cable modem. X Home Print Exit 61 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Contact Us For information about Motorola consumer cable products, education, and...
User Guide
Page 69
... traditional dial-up to 32 PCs to have problems, contact your cable service provider or Motorola as described in "Contact Us" on a network. Q Do I do if my SURFboard cable modem stops working? Some systems require that you subscribe to get Internet access and/...For questions about your Internet service, connection, or cable modem, contact your specific information. X Home Print Exit 63 SB5100 Series Cable Modem User Guide If you will need more than one computer. A Yes! The SURFboard cable modem supports current Internet connection sharing technologies to enable ...
... traditional dial-up to 32 PCs to have problems, contact your cable service provider or Motorola as described in "Contact Us" on a network. Q Do I do if my SURFboard cable modem stops working? Some systems require that you subscribe to get Internet access and/...For questions about your Internet service, connection, or cable modem, contact your specific information. X Home Print Exit 63 SB5100 Series Cable Modem User Guide If you will need more than one computer. A Yes! The SURFboard cable modem supports current Internet connection sharing technologies to enable ...
User Guide
Page 73
...with the Software. X Home Print Exit 67 SB5100 Series Cable Modem User Guide or in design, construction, operation or maintenance of any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors. GOVERNMENT RESTRICTED ... laws and international treaty provisions. Nothing in this License constitutes a waiver of Motorola's rights under this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly ...
...with the Software. X Home Print Exit 67 SB5100 Series Cable Modem User Guide or in design, construction, operation or maintenance of any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors. GOVERNMENT RESTRICTED ... laws and international treaty provisions. Nothing in this License constitutes a waiver of Motorola's rights under this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly ...
Installation Manual
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...00 PM Central Time, Monday through Friday and 10:00 AM to the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual Outside the U.S.A.: 1-215-323-0044 ! Calling for repair, follow these steps:...unit PREPAID to 6:00 PM Eastern Time, Saturday. Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC): ! When calling from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday...
...00 PM Central Time, Monday through Friday and 10:00 AM to the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual Outside the U.S.A.: 1-215-323-0044 ! Calling for repair, follow these steps:...unit PREPAID to 6:00 PM Eastern Time, Saturday. Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC): ! When calling from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday...
Installation Manual
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...working . Online During startup, the IP registration was off, it may be in quickly detecting, isolating, and resolving error conditions that the power cord is lost . If the SURFboard cable modem was not successful. During normal operation, the upstream transmit channel is properly plugged into the outlet and SURFboard cable modem. SURFboard cable modem...channels again. Check the IP address (follow the steps in this section, contact the Motorola Technical Response Center (TRC) at the modem and outlet and hand-tighten if necessary. This LED indicates where the error occurred....
...working . Online During startup, the IP registration was off, it may be in quickly detecting, isolating, and resolving error conditions that the power cord is lost . If the SURFboard cable modem was not successful. During normal operation, the upstream transmit channel is properly plugged into the outlet and SURFboard cable modem. SURFboard cable modem...channels again. Check the IP address (follow the steps in this section, contact the Motorola Technical Response Center (TRC) at the modem and outlet and hand-tighten if necessary. This LED indicates where the error occurred....
Installation Manual
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...Does it acquire an upstream channel? Did it work if provisioned in the headend, for example system test point or right at one time, and if so, what way? SURFboard cable modem Installation Manual If multi-user, is the MAX-CPE turned on in the cable system? Does this issue affect other DOCSIS ... layout and IP addresses Firmware version * CMTS: Type Operating system version DHCP: Operating system Software version Copy of the Event Log * Copy of cable modem TFTP configuration file Where in what has changed? Does the SURFboard cable modem work at the node? monitor the LEDs !
...Does it acquire an upstream channel? Did it work if provisioned in the headend, for example system test point or right at one time, and if so, what way? SURFboard cable modem Installation Manual If multi-user, is the MAX-CPE turned on in the cable system? Does this issue affect other DOCSIS ... layout and IP addresses Firmware version * CMTS: Type Operating system version DHCP: Operating system Software version Copy of the Event Log * Copy of cable modem TFTP configuration file Where in what has changed? Does the SURFboard cable modem work at the node? monitor the LEDs !
Installation Manual
Page 93
...my engine info Unable to create SNMPv3 group Unable to build or install group 7 (Info) 4 (Error) 4 (Error) 4 (Error) Cable Modem Actions When time out, the board will reset When time out, the board will reset No action taken No action taken When Timeout, the ...to allocate enough memory to delete entry. Contact your vendor. No action taken No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won't work SURFboard Cable Modem Installation Manual Event Log Messages B-21 Miscellaneous Code M500.0 M500.1 M503.0 M503.1 M504.0 M505.0 M510.0 ...
...my engine info Unable to create SNMPv3 group Unable to build or install group 7 (Info) 4 (Error) 4 (Error) 4 (Error) Cable Modem Actions When time out, the board will reset When time out, the board will reset No action taken No action taken When Timeout, the ...to allocate enough memory to delete entry. Contact your vendor. No action taken No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won't work SURFboard Cable Modem Installation Manual Event Log Messages B-21 Miscellaneous Code M500.0 M500.1 M503.0 M503.1 M504.0 M505.0 M510.0 ...
Installation Manual
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...Level 4 (Error) 4 (Error) 4 (Error) 4 (Error) Cable Modem Actions No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won't work Acquisition Code T500.0 T501.0 T502.0 T503.0 T503.1 T503.2 T504.0 T505... reset the board. After received a UCC-REQ to change upstream, attempt to Acquire Upstream. Keep acquiring upstream until success No action taken No action taken SURFboard Cable Modem Installation Manual Error Stats [statnum], Retry [num] Level 7 (Info) 7 (Info) 8 (Debug) 8 (Debug) 8 (Debug) 8 (Debug) 8 (Debug) 8 (...
...Level 4 (Error) 4 (Error) 4 (Error) 4 (Error) Cable Modem Actions No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won't work Acquisition Code T500.0 T501.0 T502.0 T503.0 T503.1 T503.2 T504.0 T505... reset the board. After received a UCC-REQ to change upstream, attempt to Acquire Upstream. Keep acquiring upstream until success No action taken No action taken SURFboard Cable Modem Installation Manual Error Stats [statnum], Retry [num] Level 7 (Info) 7 (Info) 8 (Debug) 8 (Debug) 8 (Debug) 8 (Debug) 8 (Debug) 8 (...