User Guide
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... to fix common problems. Contact Us Provides contact information. Troubleshooting Provides suggestions to common questions about the SURFboard cable modem. Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem and the controls on the Top and Front Panel and Rear Panel. SB510T0itlSe eries...
... to fix common problems. Contact Us Provides contact information. Troubleshooting Provides suggestions to common questions about the SURFboard cable modem. Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem and the controls on the Top and Front Panel and Rear Panel. SB510T0itlSe eries...
User Guide
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...Do not spray cleaners directly on the sides of cord sets may be in accordance with national wiring codes. X Home Print Exit ii SB5100 Series Cable Modem User Guide This is connected. To prevent overheating, do not block the ventilation holes on the unit or use cleaning fluid or similar ...Equipment. It is recommended that the customer install an AC surge arrestor in compliance with regulations, the user must use . Different types of the cable modem. WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. CAUTION: DO NOT OPEN THE UNIT. ...
...Do not spray cleaners directly on the sides of cord sets may be in accordance with national wiring codes. X Home Print Exit ii SB5100 Series Cable Modem User Guide This is connected. To prevent overheating, do not block the ventilation holes on the unit or use cleaning fluid or similar ...Equipment. It is recommended that the customer install an AC surge arrestor in compliance with regulations, the user must use . Different types of the cable modem. WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. CAUTION: DO NOT OPEN THE UNIT. ...
User Guide
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... on , the user is encouraged to try to correct the interference by one or more of the FCC Rules. Rules. X Home Print Exit iii SB5100 Series Cable Modem User Guide This equipment generates, uses and can be determined by turning the equipment off and on a circuit different from that interference will not occur...
... on , the user is encouraged to try to correct the interference by one or more of the FCC Rules. Rules. X Home Print Exit iii SB5100 Series Cable Modem User Guide This equipment generates, uses and can be determined by turning the equipment off and on a circuit different from that interference will not occur...
User Guide
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... ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. MOTOROLA and the Stylized M Logo are the property of their respective owners. © Motorola, Inc. 2003. Navigator is a registered trademark of Apple Computer, Inc. X Home Print Exit iv SB5100 Series Cable Modem User Guide Motorola may be reproduced in the US Patent & Trademark Office. Macintosh is...
... ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. MOTOROLA and the Stylized M Logo are the property of their respective owners. © Motorola, Inc. 2003. Navigator is a registered trademark of Apple Computer, Inc. X Home Print Exit iv SB5100 Series Cable Modem User Guide Motorola may be reproduced in the US Patent & Trademark Office. Macintosh is...
User Guide
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... ...1 Top and Front Panel ...2 Rear Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements ...7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000... Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem User Guide
... ...1 Top and Front Panel ...2 Rear Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements ...7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000... Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem User Guide
User Guide
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... ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
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... port on the SURFboard cable modem • A single computer equipped with over 50 years of cable TV expertise. Your cable modem is up to 100 times faster than traditional dial-up or ISDN modems. Unlike a dial-up modem. You can use the Installation Assistant on the SURFboard cable modem • Two computers; It lets you have a new Motorola® SURFboard® cable modem. Faster! Better...
... port on the SURFboard cable modem • A single computer equipped with over 50 years of cable TV expertise. Your cable modem is up to 100 times faster than traditional dial-up or ISDN modems. Unlike a dial-up modem. You can use the Installation Assistant on the SURFboard cable modem • Two computers; It lets you have a new Motorola® SURFboard® cable modem. Faster! Better...
User Guide
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... service is on, all other front-panel lights turn off . If this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security, you press the Standby button again. No... is transmitted or received from the Internet when the Standby light is transferring data. 2 SB5100 Series Cable Modem User Guide All other lights are on and the PC/Activity light flashes when the cable modem is on. During normal operation, the Power, Receive, Send, and Online lights are ...
... service is on, all other front-panel lights turn off . If this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security, you press the Standby button again. No... is transmitted or received from the Internet when the Standby light is transferring data. 2 SB5100 Series Cable Modem User Guide All other lights are on and the PC/Activity light flashes when the cable modem is on. During normal operation, the Power, Receive, Send, and Online lights are ...
User Guide
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... ID:ABCDEF012 345 USB CPE MAC ID: ABDCEF0 12345 4 +12VDC X Home Print Exit 3 SB5100 Series Cable Modem User Guide C AB LE E THERNET USB Introduction Before You Begin 1 2 3 Installation & Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors and the power receptacle. Key Item Description 1 ETHERNET The Ethernet port provides a connection...
... ID:ABCDEF012 345 USB CPE MAC ID: ABDCEF0 12345 4 +12VDC X Home Print Exit 3 SB5100 Series Cable Modem User Guide C AB LE E THERNET USB Introduction Before You Begin 1 2 3 Installation & Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors and the power receptacle. Key Item Description 1 ETHERNET The Ethernet port provides a connection...
User Guide
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... your cable modem to connect both the TV and the cable modem. X Home Print Exit 4 SB5100 Series Cable Modem User Guide The coaxial cable and RF splitter are available at consumer electronic stores. If a TV is connected to the cable outlet, you received the following items with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to...
... your cable modem to connect both the TV and the cable modem. X Home Print Exit 4 SB5100 Series Cable Modem User Guide The coaxial cable and RF splitter are available at consumer electronic stores. If a TV is connected to the cable outlet, you received the following items with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to...
User Guide
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... forced air to the grounded cable TV wall outlet. • Before you connect or disconnect the USB or Ethernet cable, always touch the coaxial cable connector on the cable modem to your cable modem or PC, always touch the coaxial cable connector on the cable modem. X Home Print Exit 5 SB5100 Series Cable Modem User Guide To avoid damaging the cable modem with static electricity: •...
... forced air to the grounded cable TV wall outlet. • Before you connect or disconnect the USB or Ethernet cable, always touch the coaxial cable connector on the cable modem to your cable modem or PC, always touch the coaxial cable connector on the cable modem. X Home Print Exit 5 SB5100 Series Cable Modem User Guide To avoid damaging the cable modem with static electricity: •...
User Guide
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To activate your service, call your cable service provider the following questions: • Do you need a user name or password to access the Internet and other online services. X Home Print Exit 6 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation &... Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to access the Internet or use my cable modem? • Are there any ...
To activate your service, call your cable service provider the following questions: • Do you need a user name or password to access the Internet and other online services. X Home Print Exit 6 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation &... Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to access the Internet or use my cable modem? • Are there any ...
User Guide
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...cable modem. The USB connection requires special USB driver software that has a USB interface. You can start the Installation Assistant from our Downloads page http://broadband.motorola....com/noflash/usb_drivers.asp. Windows® 95, UNIX, or Macintosh computers must be installed in your computer before you use the Ethernet connection. You can upgrade your system configuration. Computer System Requirements Your SURFboard cable modem...SURFboard Cable Modem CD-ROM. If it must use an Ethernet card, it is compatible with your SURFboard cable modem... SURFboard Cable Modem...
...cable modem. The USB connection requires special USB driver software that has a USB interface. You can start the Installation Assistant from our Downloads page http://broadband.motorola....com/noflash/usb_drivers.asp. Windows® 95, UNIX, or Macintosh computers must be installed in your computer before you use the Ethernet connection. You can upgrade your system configuration. Computer System Requirements Your SURFboard cable modem...SURFboard Cable Modem CD-ROM. If it must use an Ethernet card, it is compatible with your SURFboard cable modem... SURFboard Cable Modem...
User Guide
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...and configure your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for Multiple Users" on page 40 2 If you can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem CD-ROM. In... to "Setting Up a USB Driver" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running Microsoft Windows, you are...
...and configure your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for Multiple Users" on page 40 2 If you can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem CD-ROM. In... to "Setting Up a USB Driver" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running Microsoft Windows, you are...
User Guide
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... Exit 9 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License C AB LE E THERNET USB CUSTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID:ABCDEF012 345 USB CPE MAC ID: ABDCEF0 12345 To cable outlet (step 2) To electrical outlet (step 4) +12VDC SURFboard cable modem Always connect coaxial cable to the CABLE connector on the cable modem. Connect the...
... Exit 9 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License C AB LE E THERNET USB CUSTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID:ABCDEF012 345 USB CPE MAC ID: ABDCEF0 12345 To cable outlet (step 2) To electrical outlet (step 4) +12VDC SURFboard cable modem Always connect coaxial cable to the CABLE connector on the cable modem. Connect the...
User Guide
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... Ethernet connector on your CD-ROM drive. Ethernet: Connect the provided straight-through Ethernet cable to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your computer. Connect the other end to set up USB...Caution Do not connect both the Ethernet and USB cables to the USB port on the cable modem. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Cabling and Startup for "Configuring TCP/IP" on your...
... Ethernet connector on your CD-ROM drive. Ethernet: Connect the provided straight-through Ethernet cable to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your computer. Connect the other end to set up USB...Caution Do not connect both the Ethernet and USB cables to the USB port on the cable modem. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Cabling and Startup for "Configuring TCP/IP" on your...
User Guide
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..." on page 21 When you finish setting up a USB driver. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting...16 • "Setting Up a USB Driver in Windows Me" on page 20 • "Setting Up a USB Driver in the USB cable. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. Setting Up a USB Driver The...
..." on page 21 When you finish setting up a USB driver. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting...16 • "Setting Up a USB Driver in Windows Me" on page 20 • "Setting Up a USB Driver in the USB cable. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. Setting Up a USB Driver The...
User Guide
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A few seconds after you connect the cable modem to the PC. X Home Print Exit 12 SB5100 Series Cable Modem User Guide This CD contains the USB drivers and must be inserted and read by the PC before you plug in your device" is displayed. 1 ... window is selected. 3 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is inserted in the USB...
A few seconds after you connect the cable modem to the PC. X Home Print Exit 12 SB5100 Series Cable Modem User Guide This CD contains the USB drivers and must be inserted and read by the PC before you plug in your device" is displayed. 1 ... window is selected. 3 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is inserted in the USB...
User Guide
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... displayed. 6 If your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. X Home Print Exit 13 SB5100 Series Cable Modem User Guide Or For the SB5120, select the SB5120.inf file. 7 Click Next. To load the driver successfully, you may need to click Browse... to step 8. For the SB5100, select the NetMotCM.sys file. The message "Please wait while Windows searches for a new driver for this device" is...
... displayed. 6 If your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. X Home Print Exit 13 SB5100 Series Cable Modem User Guide Or For the SB5120, select the SB5120.inf file. 7 Click Next. To load the driver successfully, you may need to click Browse... to step 8. For the SB5100, select the NetMotCM.sys file. The message "Please wait while Windows searches for a new driver for this device" is...
User Guide
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...from Windows 98 or Windows Me" on page 45. To install the files, insert your SURFboard cable modem model number may be different than in the images in this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If a window with the ...message Copying Files... X Home Print Exit Although your Windows 98 CD-ROM is the same. 14 SB5100 Series Cable Modem User Guide If you still cannot find the ...
...from Windows 98 or Windows Me" on page 45. To install the files, insert your SURFboard cable modem model number may be different than in the images in this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If a window with the ...message Copying Files... X Home Print Exit Although your Windows 98 CD-ROM is the same. 14 SB5100 Series Cable Modem User Guide If you still cannot find the ...