User Guide
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... Rear Panel. Next page SURFboard R Cable Modem Installation and Configuration Overview Provides an overview and links for Service, and Computer System Requirements. Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem and the controls on page v): Introduction Introduces your SURFboard cable modem, including Setting Up a USB Driver.
... Rear Panel. Next page SURFboard R Cable Modem Installation and Configuration Overview Provides an overview and links for Service, and Computer System Requirements. Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem and the controls on page v): Introduction Introduces your SURFboard cable modem, including Setting Up a USB Driver.
User Guide
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...Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP... ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
...Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP... ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
User Guide
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... IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing... the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing... the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
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...X Home Print Exit 4 SB5100 Series Cable Modem User Guide If a TV is connected to the cable outlet, you received the following items with F-type connectors to connect your cable modem to connect both the TV and the cable modem. Introduction Before You Begin ...cable with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers...
...X Home Print Exit 4 SB5100 Series Cable Modem User Guide If a TV is connected to the cable outlet, you received the following items with F-type connectors to connect your cable modem to connect both the TV and the cable modem. Introduction Before You Begin ...cable with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers...
User Guide
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...drivers from the Main Menu on the SURFboard Cable Modem CD-ROM. For Microsoft Windows computers, the Installation Assistant application automatically checks your system configuration. The USB connection requires special USB driver software that has a USB interface. X Home Print Exit 7 SB5100 Series Cable Modem ...start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. If it must be installed in your computer before you install the cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ ...
...drivers from the Main Menu on the SURFboard Cable Modem CD-ROM. For Microsoft Windows computers, the Installation Assistant application automatically checks your system configuration. The USB connection requires special USB driver software that has a USB interface. X Home Print Exit 7 SB5100 Series Cable Modem ...start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. If it must be installed in your computer before you install the cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ ...
User Guide
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...SB5100 Series Cable Modem User Guide Installation and Configuration Overview To install and configure your cable modem. You can skip this step. 3 Configure TCP/IP and verify the IP address for your cable modem: 1 Install the cables as described in one of: • "Cabling and Startup for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to a SURFboard cable modem... one of: • "Configuring TCP/IP" on the SURFboard Cable Modem CD-ROM. Otherwise, to "Setting Up a USB Driver" on page 11. Introduction Before You Begin Installation & Configuration...
...SB5100 Series Cable Modem User Guide Installation and Configuration Overview To install and configure your cable modem. You can skip this step. 3 Configure TCP/IP and verify the IP address for your cable modem: 1 Install the cables as described in one of: • "Cabling and Startup for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to a SURFboard cable modem... one of: • "Configuring TCP/IP" on the SURFboard Cable Modem CD-ROM. Otherwise, to "Setting Up a USB Driver" on page 11. Introduction Before You Begin Installation & Configuration...
User Guide
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... Ethernet connector on page 22. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Cabling and Startup for "Configuring TCP/IP" on the cable modem. Connect the other end to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your...
... Ethernet connector on page 22. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Cabling and Startup for "Configuring TCP/IP" on the cable modem. Connect the other end to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your...
User Guide
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The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. X Home Print Exit 11 SB5100 Series Cable Modem User Guide For those systems, you can continue with "Configuring TCP/IP" on page 21 When you finish setting up a USB driver. Setting Up a USB Driver The following subsections describe setting up the USB driver, you can connect through Ethernet...
The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. X Home Print Exit 11 SB5100 Series Cable Modem User Guide For those systems, you can continue with "Configuring TCP/IP" on page 21 When you finish setting up a USB driver. Setting Up a USB Driver The following subsections describe setting up the USB driver, you can connect through Ethernet...
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...Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to ...the PC. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed. 1 Click Next. 2 Be sure "Search for the best driver for your device" is inserted in your CD-ROM drive before you plug in Windows 98 Be sure the SURFboard Cable Modem...
...Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to ...the PC. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed. 1 Click Next. 2 Be sure "Search for the best driver for your device" is inserted in your CD-ROM drive before you plug in Windows 98 Be sure the SURFboard Cable Modem...
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... Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is displayed again. X Home Print Exit 13 SB5100 Series Cable Modem User Guide The message "Please wait while Windows searches for a new driver for this device" is displayed. 6... If your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. For the SB5100, select the NetMotCM...
... Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is displayed again. X Home Print Exit 13 SB5100 Series Cable Modem User Guide The message "Please wait while Windows searches for a new driver for this device" is displayed. 6... If your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. For the SB5100, select the NetMotCM...
User Guide
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...the correct driver file, click Cancel to complete the installation. displays and asks for your CD-ROM drive, type your SURFboard cable modem model number may be different than in the images in the CD-ROM drive and click OK. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM...click Next. If an Insert Disk window similar to the one below is the same. 14 SB5100 Series Cable Modem User Guide X Home Print Exit Although your CD-ROM drive letter (for "Removing the USB Driver from Windows 98 or Windows Me" on page 45. Then repeat this guide, the procedure is...
...the correct driver file, click Cancel to complete the installation. displays and asks for your CD-ROM drive, type your SURFboard cable modem model number may be different than in the images in the CD-ROM drive and click OK. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM...click Next. If an Insert Disk window similar to the one below is the same. 14 SB5100 Series Cable Modem User Guide X Home Print Exit Although your CD-ROM drive letter (for "Removing the USB Driver from Windows 98 or Windows Me" on page 45. Then repeat this guide, the procedure is...
User Guide
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When you finish setting up the USB driver, you have difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 98 or Windows Me" on page 23. If that does not correct your problem, see the ...to restart your SURFboard cable modem for information about obtaining warranty service. The window at upper left is displayed confirming a successful installation. 10 Click Finish. X Home Print Exit 15 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 95...
When you finish setting up the USB driver, you have difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 98 or Windows Me" on page 23. If that does not correct your problem, see the ...to restart your SURFboard cable modem for information about obtaining warranty service. The window at upper left is displayed confirming a successful installation. 10 Click Finish. X Home Print Exit 15 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 95...
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... the USB cable. X Home Print Exit 16 SB5100 Series Cable Modem User Guide Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is selected. 3 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM...
... the USB cable. X Home Print Exit 16 SB5100 Series Cable Modem User Guide Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is selected. 3 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM...
User Guide
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If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in Windows 2000, continued License 4 Be sure "CD-ROM drives" is the only box checked. 5 Click Next. 6 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive and follow steps 7 to step 12. X Home Print Exit 17 SB5100 Series Cable Modem User Guide Otherwise, you can skip to 11.
If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in Windows 2000, continued License 4 Be sure "CD-ROM drives" is the only box checked. 5 Click Next. 6 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive and follow steps 7 to step 12. X Home Print Exit 17 SB5100 Series Cable Modem User Guide Otherwise, you can skip to 11.
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The Files Needed window is displayed. X Home Print Exit 18 SB5100 Series Cable Modem User Guide The Found New Hardware Wizard window is displayed. 11 Click OK. The Files Needed window is in the "Copy files from " list. Or ... window, click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM root directory. Or For the SB5120, be sure that the SB5120 CD-ROM is displayed. 8 For the SB5100, if necessary, select your CD-ROM drive in the CD-ROM drive. 9 For the...
The Files Needed window is displayed. X Home Print Exit 18 SB5100 Series Cable Modem User Guide The Found New Hardware Wizard window is displayed. 11 Click OK. The Files Needed window is in the "Copy files from " list. Or ... window, click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM root directory. Or For the SB5120, be sure that the SB5120 CD-ROM is displayed. 8 For the SB5100, if necessary, select your CD-ROM drive in the CD-ROM drive. 9 For the...
User Guide
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When you finish setting up the USB driver, you have any difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. X Home Print Exit 19 SB5100 Series Cable Modem User Guide If you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure.
When you finish setting up the USB driver, you have any difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. X Home Print Exit 19 SB5100 Series Cable Modem User Guide If you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure.
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... "Configuring TCP/IP in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is correctly inserted in Windows 95, 98, or Windows Me" on page 23. If the installation is successful, the window at bottom left is displayed. 1 Click Next. X Home Print Exit 20 SB5100 Series Cable Modem User Guide Although your CD...
... "Configuring TCP/IP in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is correctly inserted in Windows 95, 98, or Windows Me" on page 23. If the installation is successful, the window at bottom left is displayed. 1 Click Next. X Home Print Exit 20 SB5100 Series Cable Modem User Guide Although your CD...
User Guide
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... to complete the installation. When you finish setting up the USB driver, you can continue with "Configuring TCP/IP in the USB cable. X Home Print Exit 21 SB5100 Series Cable Modem User Guide Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your SURFboard cable modem model number may be different than in the images in this...
... to complete the installation. When you finish setting up the USB driver, you can continue with "Configuring TCP/IP in the USB cable. X Home Print Exit 21 SB5100 Series Cable Modem User Guide Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your SURFboard cable modem model number may be different than in the images in this...
User Guide
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...first light from Windows XP" on page 38. Press the Standby button to bottom that your computer. If you have cable TV, check that is off except the Standby light, the cable modem is properly connected to unsuccessful USB driver installation Possible Solutions Check the lights on... If you need an IP address. Remove the USB driver. This light indicates where the error occurred as described in Windows 2000 or Windows XP" on page 54 X Home Print Exit 43 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting ...
...first light from Windows XP" on page 38. Press the Standby button to bottom that your computer. If you have cable TV, check that is off except the Standby light, the cable modem is properly connected to unsuccessful USB driver installation Possible Solutions Check the lights on... If you need an IP address. Remove the USB driver. This light indicates where the error occurred as described in Windows 2000 or Windows XP" on page 54 X Home Print Exit 43 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting ...
User Guide
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The Network window is the same. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SURFboard USB Cable Modem. Although your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. X Home Print Exit 45 SB5100 Series Cable Modem User Guide
The Network window is the same. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SURFboard USB Cable Modem. Although your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. X Home Print Exit 45 SB5100 Series Cable Modem User Guide