User Guide
Page 17
.... For those systems, you can continue with "Configuring TCP/IP" on page 22. X Home Print Exit 11 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on... in Windows 2000" on page 16 • "Setting Up a USB Driver in Windows Me" on page 20 • "Setting Up a USB Driver in the USB cable. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers.
.... For those systems, you can continue with "Configuring TCP/IP" on page 22. X Home Print Exit 11 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on... in Windows 2000" on page 16 • "Setting Up a USB Driver in Windows Me" on page 20 • "Setting Up a USB Driver in the USB cable. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers.
User Guide
Page 46
... to the cable modem, as shown at top left . Not all service providers support multiple user service. For information about multiple user service, contact your cable service provider. Computer Computer Computer X Home Print Exit 40 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Cable outlet Coaxial cable SURFboard cable modem USB cable Ethernet cable Cabling for up...
... to the cable modem, as shown at top left . Not all service providers support multiple user service. For information about multiple user service, contact your cable service provider. Computer Computer Computer X Home Print Exit 40 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Cable outlet Coaxial cable SURFboard cable modem USB cable Ethernet cable Cabling for up...
User Guide
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... License Contact Us For information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/. cable modem Support is available 24 hours a day, seven days a week. For answers to typical questions, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SURFboard cable modem and related equipment supplied by Motorola: If you rent or lease your...
... License Contact Us For information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/. cable modem Support is available 24 hours a day, seven days a week. For answers to typical questions, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SURFboard cable modem and related equipment supplied by Motorola: If you rent or lease your...
User Guide
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... PCs to wait for specific information. A For questions about your Internet service, connection, or cable modem, contact your specific information. Q I have a cable modem, can get cable Internet access? Contact your cable company for your cable service provider. Q Do I need more than one computer. The SURFboard cable modem supports current Internet connection sharing technologies to enable you will need to subscribe to...
... PCs to wait for specific information. A For questions about your Internet service, connection, or cable modem, contact your specific information. Q I have a cable modem, can get cable Internet access? Contact your cable company for your cable service provider. Q Do I need more than one computer. The SURFboard cable modem supports current Internet connection sharing technologies to enable you will need to subscribe to...
User Guide
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... provides transmission speeds up to your home PC. IP address An Internet Protocol address is an identifier for cable modems and supporting equipment. Your cable service provider assigns your computer from a server during start-up. download downstream To copy a file from a... SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Glossar y coaxial cable (coax) DOCSIS A type of wire consisting of a center wire surrounded by your cable modem an IP address to 100 Mbps. The CableLabs Data-Over-Cable Service...
... provides transmission speeds up to your home PC. IP address An Internet Protocol address is an identifier for cable modems and supporting equipment. Your cable service provider assigns your computer from a server during start-up. download downstream To copy a file from a... SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Glossar y coaxial cable (coax) DOCSIS A type of wire consisting of a center wire surrounded by your cable modem an IP address to 100 Mbps. The CableLabs Data-Over-Cable Service...
Installation Manual
Page 8
... supporting up to a high-speed DOCSIS or Euro-DOCSIS 2.0, 1.1, or 1.0 compliant data network. The SURFboard cable modem provides a USB or Ethernet connection. Compatibility with Windows, Macintosh®, and UNIX® operating system computers running TCP/IP ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to 38 Mbps in a single 6 MHz channel (55 Mbps...
... supporting up to a high-speed DOCSIS or Euro-DOCSIS 2.0, 1.1, or 1.0 compliant data network. The SURFboard cable modem provides a USB or Ethernet connection. Compatibility with Windows, Macintosh®, and UNIX® operating system computers running TCP/IP ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to 38 Mbps in a single 6 MHz channel (55 Mbps...
Installation Manual
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... service only is open from 8:00 AM to the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual Web Support offers a searchable solutions database, technical documentation, and low priority issue creation...U.S.A.: 1-215-323-0044 ! Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC): ! Calling for Repairs If repair is open from outside the United States, use ...
... service only is open from 8:00 AM to the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual Web Support offers a searchable solutions database, technical documentation, and low priority issue creation...U.S.A.: 1-215-323-0044 ! Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC): ! Calling for Repairs If repair is open from outside the United States, use ...
Installation Manual
Page 11
... World Wide Web. When the SURFboard cable modem is authorized to 38 Mbps (55 Mbps for the DOCSIS/Euro-DOCSIS data network. Figure 2-1 illustrates the SURFboard cable modem data path: Figure 2-1 SURFboard cable modem data path Internet Network management services HFC plant IF CMTS Upconverter RF Diplex filter RF RF Customer premises equipment SURFboard external cable modem Client PC The SURFboard cable modem supports 64 QAM and 256 QAM...
... World Wide Web. When the SURFboard cable modem is authorized to 38 Mbps (55 Mbps for the DOCSIS/Euro-DOCSIS data network. Figure 2-1 illustrates the SURFboard cable modem data path: Figure 2-1 SURFboard cable modem data path Internet Network management services HFC plant IF CMTS Upconverter RF Diplex filter RF RF Customer premises equipment SURFboard external cable modem Client PC The SURFboard cable modem supports 64 QAM and 256 QAM...
Installation Manual
Page 16
... BIOS of a USB). The SURFboard cable modem does not support Legacy USB architecture. Verify that are not included with the SURFboard cable modem: 75-ohm coaxial TV cable with F-type connectors Required to connect the SURFboard cable modem to the nearest cable outlet Laptop or PC with the SURFboard cable modem: Power adapter Connects the SURFboard cable modem to the AC electrical outlet SURFboard cable modem CD-ROM Contains the User...
... BIOS of a USB). The SURFboard cable modem does not support Legacy USB architecture. Verify that are not included with the SURFboard cable modem: 75-ohm coaxial TV cable with F-type connectors Required to connect the SURFboard cable modem to the nearest cable outlet Laptop or PC with the SURFboard cable modem: Power adapter Connects the SURFboard cable modem to the AC electrical outlet SURFboard cable modem CD-ROM Contains the User...
Installation Manual
Page 78
...(Error) 4 (Error) 4 (Error) 4 (Error) 5 (Warn) 5 (Warn) 1 (Alert) 1 (Alert) CM will acquire the current frequency over and over when 3 TFTP attempts are failed SURFboard Cable Modem Installation Manual It will time out in memory. If still fails, ignore it CM will time out in the RF spec Time of Day, none... set or invalid data. The board will keep retrying 3 times. UCC-RSP received with invalid channel ID. Requested Info not supported. DHCP response doesn't contain ALL the valid fields as described in 10 secs and retry 2nd time. UCC-RSP received with invalid channel ...
...(Error) 4 (Error) 4 (Error) 4 (Error) 5 (Warn) 5 (Warn) 1 (Alert) 1 (Alert) CM will acquire the current frequency over and over when 3 TFTP attempts are failed SURFboard Cable Modem Installation Manual It will time out in memory. If still fails, ignore it CM will time out in the RF spec Time of Day, none... set or invalid data. The board will keep retrying 3 times. UCC-RSP received with invalid channel ID. Requested Info not supported. DHCP response doesn't contain ALL the valid fields as described in 10 secs and retry 2nd time. UCC-RSP received with invalid channel ...
Installation Manual
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... spaces, CONTINUE REG-RESP, Serv Not Avail Resp Len Level 1 (Alert) 4 (Error) 4 (Error) Cable Modem Actions Same as D05.0 CM continues reading the next bytes of REG-RSP msg CM set to CMTS SURFboard Cable Modem Installation Manual Baseline Privacy Code B500.0 B502.0 B502.1 B502.2 B502.3 B503.0 B503.1 B503.2 B503.3 B503.4 B503...another key request to correct length and continue reading the next bytes Baseline Privacy B00.0 Baseline Privacy B01.0 TBD 7 (Info) No action taken SURFboard Cable Modem Specific Log Messages The SB5100 supports only DOCSIS required log messages and does not...
... spaces, CONTINUE REG-RESP, Serv Not Avail Resp Len Level 1 (Alert) 4 (Error) 4 (Error) Cable Modem Actions Same as D05.0 CM continues reading the next bytes of REG-RSP msg CM set to CMTS SURFboard Cable Modem Installation Manual Baseline Privacy Code B500.0 B502.0 B502.1 B502.2 B502.3 B503.0 B503.1 B503.2 B503.3 B503.4 B503...another key request to correct length and continue reading the next bytes Baseline Privacy B00.0 Baseline Privacy B01.0 TBD 7 (Info) No action taken SURFboard Cable Modem Specific Log Messages The SB5100 supports only DOCSIS required log messages and does not...
Installation Manual
Page 80
...) KEK bad state on HandleAuthReject() 2 (Alert) KEK bad state on HandleAuthInvalid() 2 (Alert) KEK bad state on HandleTekInvalid() 2 (Alert) Cable Modem Actions Ignore it. Ignore it . Continue parsing next bytes For information purposes. Ignore it . B-8 Event Log Messages Code B504.2 B504.3 B504.4...or TEK Inv 4 (Error) BC3220 driver supports up to nSids in Driver No action taken Discard the message Discard the message Discard the message Discard the message Discard the message Discard the message SURFboard Cable Modem Installation Manual Invalid Packet 4 (Error) Driver...
...) KEK bad state on HandleAuthReject() 2 (Alert) KEK bad state on HandleAuthInvalid() 2 (Alert) KEK bad state on HandleTekInvalid() 2 (Alert) Cable Modem Actions Ignore it. Ignore it . Continue parsing next bytes For information purposes. Ignore it . B-8 Event Log Messages Code B504.2 B504.3 B504.4...or TEK Inv 4 (Error) BC3220 driver supports up to nSids in Driver No action taken Discard the message Discard the message Discard the message Discard the message Discard the message Discard the message SURFboard Cable Modem Installation Manual Invalid Packet 4 (Error) Driver...
Installation Manual
Page 86
... table that is corrupted. Config file tried to set the MAX CPEs value to set second watchdog timer for address entries 1 (Emerg) MAC Filters. The SURFboard cable modem only supports a max of entries in the table 4 (Error) MAC Filters. Startup will not be started. An attempt was made to > 32. An attempt was made...
... table that is corrupted. Config file tried to set the MAX CPEs value to set second watchdog timer for address entries 1 (Emerg) MAC Filters. The SURFboard cable modem only supports a max of entries in the table 4 (Error) MAC Filters. Startup will not be started. An attempt was made to > 32. An attempt was made...
Installation Manual
Page 93
.... No action taken No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won't work SURFboard Cable Modem Installation Manual flash Semaphore NULL, 1 (Emerg) cannot access flash WriteToFlash - Contact your vendor. If possible delete some of the ...pipe cannot be created 1 (Emerg) Unable to initialize HTTP Server, no HTML supported 5 (Warn) Unable to initialize UI, no HTML supported 5 (Warn) Unable to change the size of a Hash Table. No automate Reset supported 5 (Warn) Unable to hash into a hash table. System did not have ...
.... No action taken No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won't work SURFboard Cable Modem Installation Manual flash Semaphore NULL, 1 (Emerg) cannot access flash WriteToFlash - Contact your vendor. If possible delete some of the ...pipe cannot be created 1 (Emerg) Unable to initialize HTTP Server, no HTML supported 5 (Warn) Unable to initialize UI, no HTML supported 5 (Warn) Unable to change the size of a Hash Table. No automate Reset supported 5 (Warn) Unable to hash into a hash table. System did not have ...