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... Windows XP 30 Verifying the IP Address ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... Windows XP 30 Verifying the IP Address ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
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.... 3 Configure TCP/IP and verify the IP address for your computer following one of : • "Configuring TCP/IP" on page 11. You can use the Installation Assistant. In most cases, the Installation Assistant automatically configures your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on the SURFboard Cable Modem CD-ROM. Installation...
.... 3 Configure TCP/IP and verify the IP address for your computer following one of : • "Configuring TCP/IP" on page 11. You can use the Installation Assistant. In most cases, the Installation Assistant automatically configures your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on the SURFboard Cable Modem CD-ROM. Installation...
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X Home Print Exit 22 SB5100 Series Cable Modem User Guide You do not need to set up your computer is configured for TCP/IP (a protocol for communication between computers). Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software. Perform one of: • "Configuring TCP/IP in Windows 95...
X Home Print Exit 22 SB5100 Series Cable Modem User Guide You do not need to set up your computer is configured for TCP/IP (a protocol for communication between computers). Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software. Perform one of: • "Configuring TCP/IP in Windows 95...
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... to the cable modem. 11 Click Properties. X Home Print Exit 25 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, Windows 98, or Windows Me" on the Network window. If there is displayed. 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14...
... to the cable modem. 11 Click Properties. X Home Print Exit 25 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, Windows 98, or Windows Me" on the Network window. If there is displayed. 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14...
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... and click OK again. X Home Print Exit 29 SB5100 Series Cable Modem User Guide The Internet Protocol (TCP/IP) Properties window is checked. 11 Click Properties. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000, continued License 10 On the Local ... sure the box next to Internet Protocol (TCP/IP) is displayed as shown at bottom left. 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. 13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Local ...
... and click OK again. X Home Print Exit 29 SB5100 Series Cable Modem User Guide The Internet Protocol (TCP/IP) Properties window is checked. 11 Click Properties. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000, continued License 10 On the Local ... sure the box next to Internet Protocol (TCP/IP) is displayed as shown at bottom left. 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. 13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Local ...
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When you complete the TCP/IP configuration, go to close the TCP/IP Properties window. 12 Click OK to "Verifying the IP Address in Windows XP, continued License 10 On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown at left. 11 Click OK to close the Local Area Connection Properties window. X Home Print Exit 35 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000 or Windows XP" on page 38.
When you complete the TCP/IP configuration, go to close the TCP/IP Properties window. 12 Click OK to "Verifying the IP Address in Windows XP, continued License 10 On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown at left. 11 Click OK to close the Local Area Connection Properties window. X Home Print Exit 35 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000 or Windows XP" on page 38.
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Perform the appropriate procedure for you Windows version: • "Verifying the IP Address in Windows 95, Windows 98, or Windows Me" on page 37 • "Verifying the IP Address in Windows 2000 or Windows XP" on page 38 For a Macintosh or UNIX system, refer to your user guide. X Home Print Exit 36 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address The following subsections describe verifying an IP Address.
Perform the appropriate procedure for you Windows version: • "Verifying the IP Address in Windows 95, Windows 98, or Windows Me" on page 37 • "Verifying the IP Address in Windows 2000 or Windows XP" on page 38 For a Macintosh or UNIX system, refer to your user guide. X Home Print Exit 36 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address The following subsections describe verifying an IP Address.
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A window similar to the example at top left is displayed before the IP Address, call your cable service provider for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your adapter name - If after the system displays an IP address. X Home Print Exit 37 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying...
A window similar to the example at top left is displayed before the IP Address, call your cable service provider for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your adapter name - If after the system displays an IP address. X Home Print Exit 37 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying...
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... and the cable modem or there are cable network problems. Check: • Your cable connections • Whether you can see cable-TV channels on your television After verifying your cable connections and proper cable-TV operation, you can renew your IP configuration. If an Autoconfiguration IP Address is displayed. 3 Type cmd and click OK. X Home Print Exit 38 SB5100 Series Cable Modem User Guide...
... and the cable modem or there are cable network problems. Check: • Your cable connections • Whether you can see cable-TV channels on your television After verifying your cable connections and proper cable-TV operation, you can renew your IP configuration. If an Autoconfiguration IP Address is displayed. 3 Type cmd and click OK. X Home Print Exit 38 SB5100 Series Cable Modem User Guide...
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Renewing Your IP Address To renew your cable service provider for help. If a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows. X Home Print Exit 39 SB5100 Series Cable Modem User Guide If after performing this procedure your computer cannot access the Internet, call your IP address: 1 Type ipconfig /renew and press ENTER.
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Renewing Your IP Address To renew your cable service provider for help. If a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows. X Home Print Exit 39 SB5100 Series Cable Modem User Guide If after performing this procedure your computer cannot access the Internet, call your IP address: 1 Type ipconfig /renew and press ENTER.
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...Home Print Exit 43 SB5100 Series Cable Modem User Guide Press the Standby button to reconnect your cable service provider if you need an IP address. Check the coaxial cable at the cable modem and wall outlet..... Follow the steps in "Verifying the IP Address in Windows 95, Windows 98, or Windows Me" on page 37 or "Verifying the IP Address in "Front-Panel Lights and Error Conditions... Windows XP" on the front panel. Hand-tighten if necessary. Check the IP address. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send...
...Home Print Exit 43 SB5100 Series Cable Modem User Guide Press the Standby button to reconnect your cable service provider if you need an IP address. Check the coaxial cable at the cable modem and wall outlet..... Follow the steps in "Verifying the IP Address in Windows 95, Windows 98, or Windows Me" on page 37 or "Verifying the IP Address in "Front-Panel Lights and Error Conditions... Windows XP" on the front panel. Hand-tighten if necessary. Check the IP address. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send...
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... wire. Networks using the TCP/IP protocol route messages based on a TCP/IP network. A DOCSIS cable modem downloads its configuration from one computer to 100 Mbps. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Glossar y coaxial cable (coax) DOCSIS A type of wire consisting of a center wire surrounded by your cable modem an IP address to provide a continuous Internet...
... wire. Networks using the TCP/IP protocol route messages based on a TCP/IP network. A DOCSIS cable modem downloads its configuration from one computer to 100 Mbps. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Glossar y coaxial cable (coax) DOCSIS A type of wire consisting of a center wire surrounded by your cable modem an IP address to provide a continuous Internet...
Installation Manual
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... 3-27 Verifying an IP Address in Windows 2000 and Windows XP 3-29 Renewing an IP Address...3-31 Installing Multiple Users ...3-31 Removing the USB Driver...3-33 Removing the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation Manual
... 3-27 Verifying an IP Address in Windows 2000 and Windows XP 3-29 Renewing an IP Address...3-31 Installing Multiple Users ...3-31 Removing the USB Driver...3-33 Removing the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation Manual
Installation Manual
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... flashes while scanning for the receive channel and changes to power up the first time because the SURFboard cable modem must find and lock on the cable modem and the electrical outlet. Configuration data includes the DHCP server IP address, configuration, and time and date stamp. Allow 5 to 30 minutes to solid green when the receive channel...
... flashes while scanning for the receive channel and changes to power up the first time because the SURFboard cable modem must find and lock on the cable modem and the electrical outlet. Configuration data includes the DHCP server IP address, configuration, and time and date stamp. Allow 5 to 30 minutes to solid green when the receive channel...
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... Section 5, "Troubleshooting". Connect the other end to the Ethernet jack on errors, refer to off . The SURFboard cable modem automatically reboots if the IP address and the cable modem configuration file is off . For information, check our website http://www.motorola.com/broadband. Ethernet users do not need to set up During normal operation What occurs Specific LEDs...
... Section 5, "Troubleshooting". Connect the other end to the Ethernet jack on errors, refer to off . The SURFboard cable modem automatically reboots if the IP address and the cable modem configuration file is off . For information, check our website http://www.motorola.com/broadband. Ethernet users do not need to set up During normal operation What occurs Specific LEDs...
Installation Manual
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... window is installed, then skip to the SURFboard cable modem. You do not need to configure the cable modem, but you must be used to connect to step 10. If TCP/IP is displayed: Although your SURFboard cable modem model number may provide additional instructions for setting...will be configured for TCP/IP. SURFboard Cable Modem Installation Manual 3-18 Installation and Operation Configuring the Computer for TCP/IP The computer must configure your computer for TCP/IP (a software protocol for communication between computers) and check for an IP address. Instructions are provided for...
... window is installed, then skip to the SURFboard cable modem. You do not need to configure the cable modem, but you must be used to connect to step 10. If TCP/IP is displayed: Although your SURFboard cable modem model number may provide additional instructions for setting...will be configured for TCP/IP. SURFboard Cable Modem Installation Manual 3-18 Installation and Operation Configuring the Computer for TCP/IP The computer must configure your computer for TCP/IP (a software protocol for communication between computers) and check for an IP address. Instructions are provided for...
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SURFboard Cable Modem Installation Manual When you complete TCP/IP configuration, go to restart the computer and then click OK again. The TCP/IP Properties window is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the cable modem. 11 Click Properties. 3-20 Installation and Operation 10 Click TCP/IP... on page 3-27. If there is displayed: 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings....
SURFboard Cable Modem Installation Manual When you complete TCP/IP configuration, go to restart the computer and then click OK again. The TCP/IP Properties window is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the cable modem. 11 Click Properties. 3-20 Installation and Operation 10 Click TCP/IP... on page 3-27. If there is displayed: 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings....
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SURFboard Cable Modem Installation Manual The Internet Protocol (TCP/IP) Properties window is checked. 11 Click Properties. 3-24 Installation and Operation The Local Area Connection number Properties window is re-displayed: 10 On the Local Area Connection number Properties window, ensure that the box next to Internet Protocol (TCP/IP) is displayed: 12 Ensure that Obtain IP address automatically and Obtain DNS server address automatically are selected.
SURFboard Cable Modem Installation Manual The Internet Protocol (TCP/IP) Properties window is checked. 11 Click Properties. 3-24 Installation and Operation The Local Area Connection number Properties window is re-displayed: 10 On the Local Area Connection number Properties window, ensure that the box next to Internet Protocol (TCP/IP) is displayed: 12 Ensure that Obtain IP address automatically and Obtain DNS server address automatically are selected.
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When you complete the TCP/IP configuration, go to "Verifying an IP Address in the following illustration, continue to step 3. Installation and Operation 3-25 13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Local Area Connection number Properties window. 15 Click OK when...restart the computer and then click OK again. Skip to display the Control Panel widow. The display varies, depending on page 3-29. SURFboard Cable Modem Installation Manual If the display is a Category view as shown in Windows 2000 or Windows XP" on your Windows XP view options. ...
When you complete the TCP/IP configuration, go to "Verifying an IP Address in the following illustration, continue to step 3. Installation and Operation 3-25 13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Local Area Connection number Properties window. 15 Click OK when...restart the computer and then click OK again. Skip to display the Control Panel widow. The display varies, depending on page 3-29. SURFboard Cable Modem Installation Manual If the display is a Category view as shown in Windows 2000 or Windows XP" on your Windows XP view options. ...
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... shown in the illustration below: 11 Click OK to close the TCP/IP Properties window. 12 Click OK to verify an IP address. The pop-up menu is displayed. 2 Click Run, and the Run dialog box is displayed: SURFboard Cable Modem Installation Manual Verifying an IP Address in Windows 2000 and Windows XP on a computer running Windows 95...
... shown in the illustration below: 11 Click OK to close the TCP/IP Properties window. 12 Click OK to verify an IP address. The pop-up menu is displayed. 2 Click Run, and the Run dialog box is displayed: SURFboard Cable Modem Installation Manual Verifying an IP Address in Windows 2000 and Windows XP on a computer running Windows 95...